Norfolk Southern Trace?

[ejouie]

I called today and found out that the menu changed. It rambled on about signing up for their website, and then it automatically transferred to a person. How do we just get the automatic trace?

Next day update: I called again today, and everything was back to normal. Strange, but glad to have it working for me.

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[Dano67]

I've used it three times today without issue. Don't speak your answers, type them in with the keypad.

Call 800-635-5768
Press 2
Press 2
Enter letters on the keypad then press # Ex: TTGX would be typed as 8849 (then #)
Enter numbers of the rail car then press # again. Be prepared for 5-6 second pauses.

As an FYI, my truck was leaving Dallas/Ft. Worth at like 1:07 pm local time today and I just called again and said it left NM at 5:xx local time so I have no idea if this is accurate information.

 

[Old Man]

I've used it three times today without issue. Don't speak your answers, type them in with the keypad.

Call 800-635-5768
Press 2
Press 2
Enter letters on the keypad then press # Ex: TTGX would be typed as 8849 (then #)
Enter numbers of the rail car then press # again. Be prepared for 5-6 second pauses.

As an FYI, my truck was leaving Dallas/Ft. Worth at like 1:07 pm local time today and I just called again and said it left NM at 5:xx local time so I have no idea if this is accurate information.

I've seen railcars go all over until finally getting to where they will drop a vehicle. It's not a direct route. Higher priority loads get taken to their drops first. New railcars need to be picked up. Trains get rebuilt along their route. Switched to other railroad. Sit in a yard somewhere so taggers can paint their graffiti on the railcar.

 

[Dano67]

I've seen railcars go all over until finally getting to where they will drop a vehicle. It's not a direct route. Higher priority loads get taken to their drops first. New railcars need to be picked up. Trains get rebuilt along their route. Switched to other railroad. Sit in a yard somewhere so taggers can paint their graffiti on the railcar.

I can understand the varying locations en route, however, I can't understand it already having been in NM, leaving TX and going back to NM! That's insane if accurate!!!

 

[JBryant]

My dealer said Ford is trying to get away from customers following rail cars and asking the dealers not to give out too much information, although my dealer stated my Lariat Hybrid was at Odessa, TX enroute to the Mesquite, TX railyard.

I guess it shows up when it shows up and not much anyone can do about it - Ford hands it down to railroad - Railroad hands it down to transport. By the time we get it, I guess it is a hand me down.

 

[ejouie]

I called again today, and everything was back to normal. Strange, but glad to have it working for me.

 

[TheWizziard]

My dealer said Ford is trying to get away from customers following rail cars and asking the dealers not to give out too much information, although my dealer stated my Lariat Hybrid was at Odessa, TX enroute to the Mesquite, TX railyard.

I guess it shows up when it shows up and not much anyone can do about it - Ford hands it down to railroad - Railroad hands it down to transport. By the time we get it, I guess it is a hand me down.

That may explain why my dealer only gave me the same information that I could see on the tracking website.
In the past they would give me a copy of the Vehicle Visibility Report which has more information.

I didn't remember the name of the report so I did't ask for it.

The next time I go in I am going to specifically ask for the latest Vehicle Visibility Report

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