Maverick Warranty coverage AGONY!

[710-oil-614]

Some states have a Lemon law that says if your truck is a piece of trash with constant troubles you can get your money back.

Right. This isn’t one of those scenarios.

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[notfast]

Right. This isn’t one of those scenarios.

Agreed. And most states have stipulations like, the same problem has to occur within a certain interval and the manufacturer has to have tried a specified number of attempts to repair it.

And even then, lemon law buybacks can be resold on the second-hand market, just with a "lemon law buyback" brand on the history report. I know because I bought a lemon-law buyback for a song, from a franchised dealership (sells new and used cars). No idea what the original issues were. The carpet in the rear-passenger footwell kept getting wet when it rained, but a friend of mine and I traced it to a combination of a lap sealant joint at the top corner of the cab, the rear window surround, and the rear cab wall.

Removed the bed, got an auto glass guy to remove the rear window, then we scraped all the sealant off, freakin' welded the seams (they were just spot-welded from the factory), ground the welds down, sprayed a little bit of rattle-can primer (was gonna be covered by lap sealant), applied new lap sealant, and called the glass guy back to reinstall the rear window (also with new adhesive). Carpet stayed dry after that, and that truck gave me a good 90,000+ miles of service.

 

[Trotter 73]

I’m going on four months with my maverick and just turned over three thousand miles. i have never been on any social media and at 73 the maverick truck is my first. Every day I look forward to reading most of the posts. This last post was depressing. My wife worked 21 years for Toyota and so we always drove a Toyota. When I told her I was buying a ford maverick she said WHAT and what is a maverick. well I feel sorry for this fellow and hope I have better luck. But as of now I love this truck. Sometimes I think the Ford engineers built this truck just for me.

 

[Bwicka]

Hello Everybody,
"Longtime listener-first time caller here"

I preordered a hybrid maverick about as soon as you could from my local dealer and patiently waited the year plus it took to receive due to not wanting to give up features (the spray in bed liner/the co pilot 360).

I have had to have both front axles replaced under warranty around 25k miles, as well as having deep sleep messages looked at last winter and being told that nothing was really wrong and that the "computer updates" that were done during warranty recalls should fix that issue. Well it didn't so I just uninstalled the app from my phone and turned off what features I could from the truck and continued on the rest of the spring.

Fast forward to the summer and I started to get no interior lights in my truck after sitting for a few hours-well that's not good. As well as my touch screen radio freezing requiring a reset several times a week. During the summer my drivers door started squeaking and flexing at the door open stop mechanism. I hate taking my truck to the dealer so I just dealt with it. Well I was nearing the end of my 3 year 36,000 mile warranty and wanted these items addressed so I made an appointment. Thats where the warranty agony started.

They gave me a reminder card that had a date and time on it of a Thursday some time from the initial contact-no big deal. I show up with my vehicle and am told I am a day "early" so I produce the appointment card THEY wrote and it says Thursday....oh ok. They ask if I need a loaner and I ask how long it will take and they think not long to diagnose so I decline the loaner. I wait to hear from them...Finally the next week I stop by the dealer to find out what's going on and I am told that my door has broken welds in it, that there is no current fix for the freezing radio, and that there is a bad BCM causing the deep sleep issue. Did they fix any of it?-NO, Apparently they were having trouble identifying which BCM it was. I say that's fine lets go ahead and get me a Loaner until it can be repaired. They say they will call me with an update on loaner availability as soon as they can-which turned out to be about an hour later explaining to me that they have no current loaners available but my truck is 100% available to drive and is safe so I go pick up my truck. The service manager tells me that they have ordered the BCM and will contact me once it comes in as well as schedule the drivers door broken weld repair with the body shop.

Fast forward several weeks and I finally stop to ask what's going on only to be told that the BCM is in. Hmm why didn't you call me? Well lets schedule that. When is the appointment to repair the door? Oh we never scheduled that. WTF?! When do you expect to schedule that? In about three weeks. Ok I would like a loaner as at this point my truck is sitting at 35.5k miles and by the end of the month I would be over my warranty coverage. I am told that I will be contacted about a loaner. Literally less than 10 minutes after leaving the dealer they call to tell me sorry no loaners. I am getting a bit upset as this was purchased new at this dealership less than two years ago. I escalate to FORD customer care where I am told in the chat logs (Which I can provide to anyone interested in the novel) that once my truck hits 36k all warranty is void even on things that due to scheduling at the dealer were documented before that mileage.\

I am pretty upset at this time so I leave a very negative review for the dealership on Facebook as well as Google. Within the hour of that review going live they reach out to me that they have a brand-new explorer that I can use until my truck is repaired. I drop my truck off and exchange for the Explorer. Over that weekend FORD puts out the Deep Sleep/Battery Drain TSB so the next week I stop by and show the service manager who tells me that we ordered a BCM so its getting it whether it needs it or not! I talk to him about voltage readings (always less then 12v )that I have taken when my interior lights don't work (again I have pics/videos of me checking and load testing the battery-I am a certified Marine Mechanic so testing batts is an everyday job) and I discuss that thread after thread shows a new AGM many times fixes the issue. He says thank you and that they will call me when my truck is ready.

So for the best part of a month Ive driven a brand new Explorer. Ironically enough this week a service engine soon light has came up on it-WTF really? So Today I call to ask how they want me to proceed since the loaner now has a Check engine light. Well my truck came back from paint today. AWESOME! I ask what they did to repair the door and it turns out that they rewelded four spot welds and installed a FORD provided reinforcement kit. I cant remember seeing that "kit" mentioned by anyone on here so I am a bit skeptical. I ask about fixing the freezing screen and there evidently still isn't a fix from ford. I ask about the deep sleep/no interior light issue and am told all they did was replace the BCM and that the battery "tested good". I ask if it still has the issue if they are going to still warranty it-MAYBE. Thats the fing answer-MAYBE!?!

My brother currently works for ford in Cleveland, I have several other family members that do as well but I am pretty sure that this will be the last FORD I spend my money on and that's a shame. All vehicles can and do have issues but it seems like getting FORD to fix anything is like pulling live crocodile teeth. I guess I will just buy my own AGM battery to address the Deep Sleep issue and then start looking for a replacement truck that doesn't need a new battery almost every year, that gets an app that works all the time (as deep sleep locks you out of features-thank God I have a remote start key fob model), that the door welds don't pull apart on due to normal use, that the rear camera and touchscreen don't randomly stop working on. All in all, I am just a fed-up consumer that only wants what I paid for and FORD just doesn't care.

Honestly find a new dealer and ask the current one to fire that service writer and / or manager because stringing a customer along with bs stories/ products to make it sound they did something is the worst thing a dealership can do .
Would find the highest rated dealership in area take it there .

 

[Deleted member 38192]

Don't think Agony is the right word.

 

[710-oil-614]

I have ordered all of my Fords through a larger dealership around the corner from me because I have a great relationship with the Sales team, they generally have the allocations to fill my order, and they accept X Plan in a seamless transaction.

However, the large dealership is not where I go for service after battling with them on my brand new bronco. I had to be the loud squeaky wheel to get attention and we were never able to reach a resolution on corrective action so I sold my Bronco.

Since that fiasco I drive 30 minutes outside the city to a different county and a small family owned Ford dealer. The small downside is their service department is small so scheduling can be a few days out but you deal with the service manager every single time you go and there are only 4 techs them employ to work on vehicles and you can always discuss repairs with the tech who performed them if the service manager can’t answer the question.

The big dealership’s sales team doesn’t hold it against me for seeking better service and the small dealership understands that the vehicles I’ve ordered require allocations they don’t have, and they are happy to work on my vehicles when brought in.

 

[PNWMaverick]

It sounds like you are dealing with a completely incompetent dealer and service center. I wouldn't drive the truck until the issues are resolved. Even taking possession of it "after" repairs is likely going to be considered as you accepting the repairs and losing warranty coverage over 36K.

Pop rivets in the door also seems like a major safety issue. Spot welds will hold but (smaller) pop rivets like that will just shear when force is applied.

 

[MM Mav]

@LaCarolus @Scott Asheville
Similar issue with broken door welds posted here.

 

[AutobahnSHO]

what is “the Lemon Law”?

A vehicle that has massive problems, or problems that can't get fixed, is a "lemon". Many states have different laws about a dealer having to buy back a problem vehicle.

But then they probably resell it somewhere else...

 

[AutobahnSHO]

Right. This isn’t one of those scenarios.

Some states the lemon law applies if the dealer can't fix the same problem after a couple visits. May apply to the "no interior lights" issue, or others.

 

[710-oil-614]

Some states the lemon law applies if the dealer can't fix the same problem after a couple visits. May apply to the "no interior lights" issue, or others.

This usually has to happen in the first year of ownership. Generally three attempts need to be made at correcting the issue OR the issue needs to be deemed a serious safety issue (no interior lights would not qualify).

This is not a lemon law scenario in any state.

 

[colinl]

That's a lot of words for your first post, welcome to the forum

He needs to find a new dealership and start off the relationship with that service department a little better.

 

[SLINGSHOT]

He needs to find a new dealership and start off the relationship with that service department a little better.

He needs a different dealer all right. One that DOES NOT sell Fix Or Repair Daily (FORD).

 

[Maverick Man]

I'm 63. This is my first new Ford ever. 2022 Maverick. I love my truck, despite 6+ recalls and still have an issue with brakes after it's been looked at multiple times and software issue installed. But.... sadly, it will be my last Ford as I don't trust the brand enough to try another new vehicle. For reference, Ford decided my truck was considered a lemon in my State. I keep the truck because I already purchased a 7 year, 100K warranty. And Ford gave me $4000 to keep it. When it's not in the shop, I love it.

 

[philbradley]

That's a lot of words for your first post, welcome to the forum

glad that he waited THIS long…

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