Hybrid Recall

[Random]

I would call the dealer and not so much as complain but point out how this is not good customer service. The dealers have a director of customer satisfaction (or similar title). When I picked up my truck from a recall the rear seat was up and the 12v battery cover left off. Texted my service rep and politely pointed out their lack of service. Got a call from their director of customer satisfaction and she was very apologetic and insisted on compensating me in any way. I was impressed.

Yeah (and that is good advice) but did you see my latest problem? lol I say this laughing because I don’t want to be angry.

https://www.mavericktruckclub.com/f...ted-and-then-it-was-gassing-on-its-own.44108/

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[Dad]

Yeah (and that is good advice) but did you see my latest problem? lol I say this laughing because I don’t want to be angry.

https://www.mavericktruckclub.com/f...ted-and-then-it-was-gassing-on-its-own.44108/

Yes, I did see that (camera not working, right?) I would mention it to the service rep. If your dealer has any interest in customer satisfaction, you should hear from the director.

 

[Dad]

I am 16 minutes away from the dealership. The time/distance is 15 minutes. Oh well.

Not so much how far away but more of how long they'll keep it. They kept mine for 5 days just to do the turn signal recall.

 

[Random]

Yes, I did see that (camera not working, right?) I would mention it to the service rep. If your dealer has any interest in customer satisfaction, you should hear from the director.

No this was additional problems. My dash went crazy with errors and my truck was accelerating on its own.

 

[Dad]

No this was additional problems. My dash went crazy with errors and my truck was accelerating on its own.

Oh my! No, I didn't see that post. I'm guessing no one noticed this until after you got your truck back? Yep, I'd be angry.

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