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Ford's Entire System is FUBAR

pa-outdoorsman

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Quick rant: Placed my Maverick order and gave a $500 deposit on Jan. 25, 2022. You can see additional details in my signature.

Basically zero communication from dealer after than unless I initiated, but I kept track of the order scheduling process through @fordvideoguy. Thank God for Tim!

As a result of Tim's videos, I asked my dealer to move me from Priority 19 to Priority 10 last summer, which he did. Miraculously, I received a VIN for my truck in late August just before scheduling was cut off for the 2022 model year. Like most people, I went through the "build week shuffle" with multiple re-schedulings until mid-November when my truck was finally built -- I think with about a week of model year 2022 production remaining -- and shipped out.

It took about 2.5 weeks to get from the factory in Mexico to the final rail depot in Wilmington, DE, where it has now been sitting for the past week. My dealer initially told me he would request a "hot tag" for my truck to expedite delivery. However, it continues to sit in Wilmington without even a scheduled ETA for arrival. Today, I checked with the dealer again and he basically told me, there is a shortage of truck drivers and it will get there when it gets there.

So, with my wait at 323 days and counting, I now have a fully built 2022 Maverick sitting in a lot in Delaware and apparently there isn't a darn thing I or anyone else can do about it. It could show up tomorrow. It could show up in mid-January, likely after thousands of others folks have taken delivery of their 2023 Mavericks.

So, bottom line, Ford's entire process -- from placing your Maverick order to finally taking delivery -- is FUBAR. If Ford hired a team of "experts" to complicate and prolong this process, I am not sure they could make the process of obtaining one of these unicorns any more cumbersome or drawn out than it already is.

Don't get me wrong; I am REALLY excited about the truck, and I sure as heck will not be walking away at this point. However, I swear I will NEVER sign up for another vehicle buying process like this again. Hands down, the worst shopping experience of my life.
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gte105u

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There are many different systems in play here, all of which are varying degrees of "FUBAR". Ford is just one of many culprits. Sounds like this last one is the convoluted and back logged shipping issues further compounded by strikes and likely weather. Sorry for your frustration.
 

Jatrax

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While I agree there is are plenty of things with Ford's process that could use some improvement, I would think they would have the least control over the shipping process. Unless you are suggesting they create their own rail company and car carrier company.

My truck was last reported on a railcar in Hermosilla and is now 'in transit' so I sympathize. But I don't see how Ford, or any other car company could improve the shipping without bringing that in house. Shipping in general is a nightmare and has been for several years, not just cars but all manner of goods.

Tesla has in the past paid factory employees to help drive cars to customers to make their delivery schedule. But I don't see Ford doing that.
 

vezpa

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Your truck is sitting at a yard waiting for a carrier. It was built. Many are still waiting from last year to have one built. What is the problem?
 
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pa-outdoorsman

pa-outdoorsman

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I'm not blaming Ford directly for the shipping issue. I realize that the trucking company is a Ford contractor, and certainly me dealer has no direct control over that.

However, if you take this entire "shopping" experience as a whole, I am not sure Ford could make it more complicated, drawn out or annoying if they hired a whole team of "experts" to do it.

And yes, I realize I'm in a grumpy mood right now because I've been waiting a long time and I just want my truck. Honestly folks, I'm looking for some support here from my MTC family. Talk me off the ledge here until my baby comes home...
 

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pa-outdoorsman

pa-outdoorsman

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Your truck is sitting at a yard waiting for a carrier. It was built. Many are still waiting from last year to have one built. What is the problem?
You are right. But trust me, if/when yours is built and it finally gets THAT CLOSE, you will experience and understand a whole new level of eagerness and frustration. As I told my dealer, I feel I have been relatively patient through this entire process. But now that the truck is sitting there two hours away, it is suddenly very real, and that also makes it quite maddening.
 

pndwind

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I blame ford. I blame them for everything now. High taxes? Fords fault. I got tasted by a dog a few weeks back, I blamed ford for that too. No seriously.
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Two words, vertical integration.
Fords fault period.
 

pndwind

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I blame ford. I blame them for everything now. High taxes? Fords fault. I got tasted by a dog a few weeks back, I blamed ford for that too. No seriously.
🤬
Two words, vertical integration.
Fords fault period.
@pa-outdoorsman glad they finally got around to you. 😁
 

hopsnbarley91

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Quick rant: Placed my Maverick order and gave a $500 deposit on Jan. 25, 2022. You can see additional details in my signature.

Basically zero communication from dealer after than unless I initiated, but I kept track of the order scheduling process through @fordvideoguy. Thank God for Tim!

As a result of Tim's videos, I asked my dealer to move me from Priority 19 to Priority 10 last summer, which he did. Miraculously, I received a VIN for my truck in late August just before scheduling was cut off for the 2022 model year. Like most people, I went through the "build week shuffle" with multiple re-schedulings until mid-November when my truck was finally built -- I think with about a week of model year 2022 production remaining -- and shipped out.

It took about 2.5 weeks to get from the factory in Mexico to the final rail depot in Wilmington, DE, where it has now been sitting for the past week. My dealer initially told me he would request a "hot tag" for my truck to expedite delivery. However, it continues to sit in Wilmington without even a scheduled ETA for arrival. Today, I checked with the dealer again and he basically told me, there is a shortage of truck drivers and it will get there when it gets there.

So, with my wait at 323 days and counting, I now have a fully built 2022 Maverick sitting in a lot in Delaware and apparently there isn't a darn thing I or anyone else can do about it. It could show up tomorrow. It could show up in mid-January, likely after thousands of others folks have taken delivery of their 2023 Mavericks.

So, bottom line, Ford's entire process -- from placing your Maverick order to finally taking delivery -- is FUBAR. If Ford hired a team of "experts" to complicate and prolong this process, I am not sure they could make the process of obtaining one of these unicorns any more cumbersome or drawn out than it already is.

Don't get me wrong; I am REALLY excited about the truck, and I sure as heck will not be walking away at this point. However, I swear I will NEVER sign up for another vehicle buying process like this again. Hands down, the worst shopping experience of my life.
Welcome to the club. My truck has been sitting in KC for months. Build date of 8/30.
 

commadorebob

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Blame Ford. I'm sure they contributed to this national condition that currently looks down on blue-collar jobs that has resulted in truck driver shortages. When I worked as a second-shift rural middle school janitor for a few years, I joked that no one knew I had a job... until I didn't do it.
 
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I'm not blaming Ford directly for the shipping issue. I realize that the trucking company is a Ford contractor, and certainly me dealer has no direct control over that.

However, if you take this entire "shopping" experience as a whole, I am not sure Ford could make it more complicated, drawn out or annoying if they hired a whole team of "experts" to do it.

And yes, I realize I'm in a grumpy mood right now because I've been waiting a long time and I just want my truck. Honestly folks, I'm looking for some support here from my MTC family. Talk me off the ledge here until my baby comes home...

Sorry, not much sympathy here. October 2021 order still waiting.
 
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pa-outdoorsman

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Welcome to the club. My truck has been sitting in KC for months. Build date of 8/30.
O.M.G. I actually feel awful for you, and a little better about my situation, TBH. Here's hoping they spring your Mav out of jail soon!
 

Jatrax

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And yes, I realize I'm in a grumpy mood right now because I've been waiting a long time and I just want my truck. Honestly folks, I'm looking for some support here from my MTC family. Talk me off the ledge here until my baby comes home...
I was mostly immune to the waiting until mine got built, now that it is built I seem to be way more sensitive to the waiting as well. When I ordered I assumed delivery in June or July if I was lucky. And it didn't bother me. But now that it is on a rail car yeah, its driving me nuts just like you.

I'm just going to focus on other things with the knowledge that no matter when it gets here it will be months (or even years) before other people get their truck. So, I am considering myself lucky that it's on the way.
 
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pa-outdoorsman

pa-outdoorsman

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I was mostly immune to the waiting until mine got built, now that it is built I seem to be way more sensitive to the waiting as well. When I ordered I assumed delivery in June or July if I was lucky. And it didn't bother me. But now that it is on a rail car yeah, its driving me nuts just like you.

I'm just going to focus on other things with the knowledge that no matter when it gets here it will be months (or even years) before other people get their truck. So, I am considering myself lucky that's on the way.
That's good perspective. Thank you. In the grand scheme of things, if I have to wait another month for my truck, it's not the end of the world. It is a bit galling though, considering I'll be taking delivery of a "new" 2022 vehicle in January of 2023.
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