FordPass App Not Working

[Johnkn]

I’ve had FordPass on my iPhone for years and have both my Ford vehicles associated to the account. I’ve always been able to open the app on my phone and see the vehicles, remote start, view my points, etc.. when I open the app today on my phone it first shows the Ford logo, then the phone screen turns white. Once that occurs it’s locked and I have to reboot my phone in order to try again. My iPhone is the latest IOS 16.7.8. Going to the phone App Store, I see no “Update” for FordPass, only “open” the app already installed.

I was going to delete the app and reinstall, but I’m not sure if I need any info or action from a Dealer to get my vehicles reloaded.....

Is anyone else experiencing similar issues?

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[Ranch]

I’ve had FordPass on my iPhone for years and have both my Ford vehicles associated to the account. I’ve always been able to open the app on my phone and see the vehicles, remote start, view my points, etc.. when I open the app today on my phone it first shows the Ford logo, then the phone screen turns white. Once that occurs it’s locked and I have to reboot my phone in order to try again. My iPhone is the latest IOS 16.7.8. Going to the phone App Store, I see no “Update” for FordPass, only “open” the app already installed.

I was going to delete the app and reinstall, but I’m not sure if I need any info or action from a Dealer to get my vehicles reloaded.....

Is anyone else experiencing similar issues?

.

I just opened my FordPass and it's seems to be working fine.

 

[hwguy313]

My iPhone IOS is 17.5.1 maybe see if your phone is up to date. Just recently the Ford app updated so you might have an older version of both.

 

[mfergel]

I have the same issue and I have the most current iOS. I don't think the iOS is the issue. I've considered deleting the app as well. Worried that I'd lose my points though (but I imagine that's in a database in their system).

 

[exsubsailor]

My ios is 17.5.1 (iPhone 12) and Ford Pass is 5.0.1. Both were updated recently. ios shortly after Ford Pass and Ford Pass is working OK.

 

[Falcon first]

Mine works on my iphone 15 with the latest IOS but will not work on my ipad with the latest IOS. Continues to say wrong email or password, deleted app, reinstalled, triple checked my password but no luck.

 

[boxster03]

Shhhhhhhhhhhhhh

It's Joe Biden

He is a Chevy man

 

[mfergel]

I deleted the app, logged back in.....it then tells you to restart the app and when you do, it comes up blank again.

 

[Johnkn]

OP here. I deleted the app on my iPhone and reinstalled, it appears to be (mostly) working again now. I again see the vehicles on my phone. It also prompted me to do a reset of Fordpass in the Maverick which I did. Under "vehicle' in the app on my phone Its now showing the remaining range and location which are both correct. It used to show tire pressures and remote start. They are gone however there is a ''Scheduled remote starts' which I can go into and select a day and time, and repeat if needed.

Question, do you all still see tire pressures and a button on your app to (instantly) remote start? Or where they removed from the latest Fordpass version? How do I view the version installed on my phone?

thanks

.

 

[Craiger9131]

My Apple Watch still has the ability to lock/unlock and start the Mav.
iPhone Xs iOS 17.5.1 goes to white screen.

 

[sprcoop]

OP here. I deleted the app on my iPhone and reinstalled, it appears to be (mostly) working again now. I again see the vehicles on my phone. It also prompted me to do a reset of Fordpass in the Maverick which I did. Under "vehicle' in the app on my phone Its now showing the remaining range and location which are both correct. It used to show tire pressures and remote start. They are gone however there is a ''Scheduled remote starts' which I can go into and select a day and time, and repeat if needed.

Question, do you all still see tire pressures and a button on your app to (instantly) remote start? Or where they removed from the latest Fordpass version? How do I view the version installed on my phone?

thanks

.

To find the version you are running open the app on your phone.

Tap the little man symbol in the upper right corner.

Scroll all the way to the bottom and it will show "FordPass v5.x.x" below "Log Out".

There may be other ways but this works.

 

[sprcoop]

OP here. I deleted the app on my iPhone and reinstalled, it appears to be (mostly) working again now. I again see the vehicles on my phone. It also prompted me to do a reset of Fordpass in the Maverick which I did. Under "vehicle' in the app on my phone Its now showing the remaining range and location which are both correct. It used to show tire pressures and remote start. They are gone however there is a ''Scheduled remote starts' which I can go into and select a day and time, and repeat if needed.

Question, do you all still see tire pressures and a button on your app to (instantly) remote start? Or where they removed from the latest Fordpass version? How do I view the version installed on my phone?

thanks

.

John, sorry I didn't answer your other 2 questions. I hate it when people do that.

For remote start tap the "vehicle" tab a the bottom of the screen. You may need to scroll down to see it but there is a "Slide to turn on vehicle" option.

For tire pressure tap the "Service" tab at the bottom of the screen. At the top tap "Vehicle Health".

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