Ford Maverick customer service experience

[Maverick2023]

I contacted Ford customer service today 800-334-4375 to inquire about the ROVP. To my surprise, this is new to them as well., they are not aware of the ROVP verification. The nice representative I spoke to, Sherri, was kind enough to listen to my frustration regarding the whole ordering process and the lack of information and communication coming from Ford. She assured me that everything we spoke about would be escalated to the leadership team. I told her that most of us are getting our info from Tim Bartz since Ford and our dealerships are none existent when it comes to giving us updates about our orders. I suggested to her that Ford should monitor FB and our forum if they real want to learn, improve, and correct the ordering issues. Overall, it was a positive experience and I would suggest everyone to give them a call and let them know your concerns. They need your feedback and input. This is how you change the way things are going on right now. Every phone call counts.

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[badwolf]

I just called to check on our order and had a very different experience. I asked if she could verify our order is all set. She verified our order using ROVP. She specifically said, "I verified your order in in ROVP is approved and in order processing". Sounds like they fixed your issue quick.

 

[NNJGUY]

I contacted Ford customer service today 800-334-4375 to inquire about the ROVP. To my surprise, this is new to them as well., they are not aware of the ROVP verification. The nice representative I spoke to, Sherri, was kind enough to listen to my frustration regarding the whole ordering process and the lack of information and communication coming from Ford. She assured me that everything we spoke about would be escalated to the leadership team. I told her that most of us are getting our info from Tim Bartz since Ford and our dealerships are none existent when it comes to giving us updates about our orders. I suggested to her that Ford should monitor FB and our forum if they real want to learn, improve, and correct the ordering issues. Overall, it was a positive experience and I would suggest everyone to give them a call and let them know your concerns. They need your feedback and input. This is how you change the way things are going on right now. Every phone call counts.

I spoke to ford today also. Was able to confirm that my order was put in through ROVP and that my dealer had completed the order process correctly and ford had accepted the order. Was told my order was waiting for chips.

 

[reneau]

I contacted Ford customer service today 800-334-4375 to inquire about the ROVP. To my surprise, this is new to them as well., they are not aware of the ROVP verification. The nice representative I spoke to, Sherri, was kind enough to listen to my frustration regarding the whole ordering process and the lack of information and communication coming from Ford. She assured me that everything we spoke about would be escalated to the leadership team. I told her that most of us are getting our info from Tim Bartz since Ford and our dealerships are none existent when it comes to giving us updates about our orders. I suggested to her that Ford should monitor FB and our forum if they real want to learn, improve, and correct the ordering issues. Overall, it was a positive experience and I would suggest everyone to give them a call and let them know your concerns. They need your feedback and input. This is how you change the way things are going on right now. Every phone call counts.

Amen! You can bitch and moan all day but if you don't act then nothing will change for sure. I have called the customer service number previously and they were very helpful and understanding. The lady I spoke with even told me to call back in a week or two and check for any updates. WOW.......all I got from my sales department was "crickets".

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