Ford Rewards Customer Service Experience

[SuperDaveAPK]

I purchased my Mav at the end of June while dealers were still dealing with the CDK hack. I hadn't received the Rewards points for the purchase yet, so I gave a call to the customer service line at 833-502-1689. I was expecting a long wait time and possible language barriers. OMG, quite the opposite. After verifying a couple questions, the CSR verified I had not received the points, issued a case number and said they should hit my account within 5 days. Entire call was only 10 minutes. This is the way service should be.

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[Joliet Mike]

Let us know if they call you back. The two times I contacted them I never received call-back.

 

[SuperDaveAPK]

Update. My rewards points hit my account today. No phone call was needed. Placed an order for the rubber bed mat and the tailgate cover.

 

[SuperDaveAPK]

Last update... I had parts shipped to local dealer. Got email last night that they were available for pickup today. From no points to items in my hand in a week isn't too bad. Kicking myself for not doing sooner

 

[CurtisB]

I purchased my Mav at the end of June while dealers were still dealing with the CDK hack. I hadn't received the Rewards points for the purchase yet, so I gave a call to the customer service line at 833-502-1689. I was expecting a long wait time and possible language barriers. OMG, quite the opposite. After verifying a couple questions, the CSR verified I had not received the points, issued a case number and said they should hit my account within 5 days. Entire call was only 10 minutes. This is the way service should be.

Ok, not many people know "Super Dave Osborne." I just had to comment on your picture. My wife and I were advid fans of Super Dave and always looked forward to his segment on the TV show called "Bizzarre" hosted by John Byner. Just hearing Super Dave moan always got us laughing!

You also probably know Bob Einstein got famous as the bad cop that tried to arrest people on the Smothers Brothers Comedy Hour.

 

[Blue_Max]

Ok, not many people know "Super Dave Osborne." I just had to comment on your picture. My wife and I were advid fans of Super Dave and always looked forward to his segment on the TV show called "Bizzarre" hosted by John Byner. Just hearing Super Dave moan always got us laughing!

You also probably know Bob Einstein got famous as the bad cop that tried to arrest people on the Smothers Brothers Comedy Hour.

He was also the brother of Albert Brooks (who understandably changed from his real name of "Albert Einstein").

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