Ford customer service is horrible.

[Nelsc60]

I have a 23 maverick lariat hybrid that I had in the shop for 2 weeks with only 1500 miles. With a shift system fault. Would not let you put in gear to drive, it would lock the parking brake on and not release. It would clear over time. They put a hybrid inverter on and said it was fixed. So I got it back and 3 days later it started again. So I go to the store today and it locked out again for about 30 minutes, so I was going to take it back to the dealership and on the way put it in park to get gas and it
locked out again for 4 hours. A trip to the store took 5 hrs instead of 5 mins. During that period I called for a tow and was told I didn't have roadside assistance. I asked how is that possible for a new vehicle with only 1600 miles and 3 months old? So I got passed to 2 others and then sent back to the roadside people where I started. I got the vehicle to the dealership and asked for a loaner, but no go. Ubered home. Called the ford coustermer service and they said I did have roadside assistance, but a lot of good that does now after stranded for 4+ hours. She said I could rent a car and ford may reimburse me. I think I'm done with ford. I never had these problems with chevrolet. They always gave me loaners and tows. I love my Maverick but this is ridiculous. It has been in the shop almost as long as my driveway.

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[Jelvismc]

The less than stellar companies that Ford contracts for roadside services are AWFUL…..I spent 5 hrs waiting for a flat repair….then finally paid for a tow to tire repair store out of my pocket….don’t expect much

 

[bgn]

Time to look into your state's lemon law to see when/if you already qualify.

 

[Nelsc60]

Time to look into your state's lemon law to see when/if you already qualify.

Already investigating. I seen some on this site with the same issues that had to get a new transmission. We'll see, looks like another few weeks with no maverick.

 

[KrayzieMav]

Quality control and customer service sucks right now with all manufacturers. I bought a $60,000 2023 GLC 300 brand new in April. It lasted 3 weeks total (once only 3 days before having to go back) and has been in the shop ever since as it just completely stopped working. Won’t start at all.
So 6 out of less than 7 months of total ownership it has not been able to be driven. Mercedes basically told me to kick rocks, so i had to get a lawyer. Lemon lawyers are free, but i am being told it will be another 3 to 4 months for resolution. Thats nuts to me. Dealership doesnt care. manufacturer doesnt care. No one gives a damn about anything anymore.
Basically you need it to be in the shop 30 days total, or 4 times total for the same problem to qualify for the buyback.

the good news is if a lawyer decides to take your case, it’s because he or she is pretty confident you will win since that’s the only way they will get paid. Good luck.

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