Ford dealer personnel training or lack of !

[SLINGSHOT]

They ain't called "grease monkeys" fer nuttin'.

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[A.Bursell]

Hopefully they get you taken care of - but the sad part is the lesson learned here is probably that they won't give customers any details in the future, just yup - you're all set!

 

[Serow]

One time I got an unrepairable flat on my '05 Ford Taurus. I brought it in to the Quicklane with the donut spare on the passenger rear and the flat in the trunk and told them I wanted two new tires.

They gave it to the new guy who proceeded to replace my two front tires and leave the donut spare on the back. In his defense I didn't explicitly tell them that the wheel with the flat was in the trunk but I thought the situation was fairly self explanatory...

When I went to replace the two front tires later they managed to give me back the car with two entirely different tires on the front, but to be fair that was a different non-Ford dealership.

 

[40caliber]

Yep we are definitely talking a different animal when comparing aircraft techs to dealership personnel !

Boeing

 

[Rew409]

Boeing

Wow ! Brain dead moment for me . I stand corrected .

 

[Oscarcat]

I'm confused on why you thought it would be a good idea to have this done at a QL...

I can't speak for the OP, but one would expect, when taking a vehicle to a dealership, that the people hired to work on it have some level of training and/or access to information that will guide them while doing the service.

Heck, there are YouTube videos on it. Probably a TicToc too.

Apparently the requested work was above the skill level of the QL crew. The service writer should know this. It is not up to the customer to verify the credentials of workers.

Maybe the dealership should start the morning by having them listen to the Jimmy Buffett song "It's my job". [The URL is too long to include here]

 

[259Maverick]

I put a post recently on facebook about changing my own oil and had half of the people bitch and moan they could never understand why I wouldn't just let the dealership do it. It's pretty sad when I (a not professionally trained mechanic) have more confidence in myself than the dealership for most maintenance and wear and tear parts.

 

[TJ2023]

I can't speak for the OP, but one would expect, when taking a vehicle to a dealership, that the people hired to work on it have some level of training and/or access to information that will guide them while doing the service.

Heck, there are YouTube videos on it. Probably a TicToc too.

Apparently the requested work was above the skill level of the QL crew. The service writer should know this. It is not up to the customer to verify the credentials of workers.

Maybe the dealership should start the morning by having them listen to the Jimmy Buffett song "It's my job". [The URL is too long to include here]

You would think so, but the lvl of training is minimal. Yes they would have access to the info, but that doesn't mean they would use it. QL techs get paid the same as a burger flipper. QL service writers are on the same level for the most part, in my experience anyway. If I was leasing my vehicle I would use QL for basic maintenance. Since I own my vehicles I prefer to do it all myself. Really for anything other than an oil change/tire rotation I would take it to the dealers actual service department where they have fully trained mechanics. I have heard tons of horror stories from mechanics on how they have had to fix QL mistakes.

 

[sapperforward]

I took my Maverick in to have trans , ptu, rdu oil drained & filled. I was going to do myself and bought the ptu oil & rdu oils from a dealer . But decided to have a dealer do it and took the two oils to them . Was told they had done lots of them by the Quik Lane person. Had to sign a work approval estimate for just under $500 and was told by same person it won’t be that much. Was told my Maverick was ready and that I’d be happy with the bill . They told me they drained my rdu and filled it back up and it took more than the one quart so they used part of the other quart ( the ptu oil which is not the same ).And they told me they did not drain & fill the ptu because it shares oil with the transmission (which it does not ). Next they said they drained & filled my transmission and it only took 4 quarts. I was stunned . I told them I needed to speak with a manager. I tried to tell the quick lane manager my dilemma. She went into the work area and talked to the ”mechanic” and came out and offered to drain and fill my rdu. I remained stunned and asked to speak with the service manager. Spoke with the service manager & told him my dilemma. First thing he said was ” this was the first Maverick they had changed fluids in “. This whole time I had my copies of Fords service manual pages for this maintenance in my hand ( it was in my truck back floor board when they were working on it ). I was in shock this happened. I mean I could not believe this Ford dealership had done this ! The service manager told me a few times that he would have his trans tech in the service department drain & fill everything correctly. I finally gave in and left my Maverick over night for them to correct this. I called the next day and asked to have my transmission flushed because I did not trust what quick lane had done and the service manager agreed to do it. I was a helicopter mechanic for 41 years . I still can’t believe that this dealership had someone work on my truck without looking at a manual and the service manager saying this was their first time working on a Maverick. I posted this to alert all Maverick owners to be aware of where and who you have touch your truck . I’ve seen on this forum where Ford contacts some entrys . I hope they contact me .

Thanks for the heads up I'm going in soon for this service. On a different note can I ask what helicopter line you serviced ?

 

[Cigargoyle]

Drain & refill on the transmission sounds about right. Would have to do multiple drain & fills to get all old fluid out, unless you do a flush.

 

[NJBob]

We all have had these horror stories. Unfortunately I cannot work on cars anymore. But the worst one for me was on a 1980 Chevy Luv. When you shifted it would backfire. I traced the issue being related to the air pump replaced a few parts still did it. Took it to a mechanic. Got it back did not backfire but sounded strange. What they did was to put a valve lifter in the hose from the air pump to the exhaust manifold! I ended up just disconnecting the hose and only reconnecting it for inspection. Now that was just plain fraud!

 

[Rew409]

Thanks for the heads up I'm going in soon for this service. On a different note can I ask what helicopter line you serviced ?

I started off working on B0105, 206B, L, L-1, L-3. And progressed into heavy’s such as Bell 205, 212, a little 214ST, 412 mainly because there was plenty of overtime that nobody else wanted. Then as time went on Puma, S-76A, C, C+, C++. All most forgot AS350, 355, AW139, 407, EC135. But the last part of my time was a lot on S-92 .

 

[SLINGSHOT]

Boeing

Shit! Now I'm worried.
Right after I finish this, I'm going out to the garage to check that all four doors are firmly attached!!!

 

[Nw_adventure]

Took my 2022 Hybrid in for first service...oil change and minor recall. Should have known better when the Service Tech Supervisor said it was the first Maverick he had ever seen...Months later after a 5,000 trip from Atlanta to Seattle I stopped at a Quicky Oil change place in Montana and the service technician informed me that it took longer than expected to change the oil....that the oil drain cover plate was on crooked and they had to find another bolt to put the plate back in straight since the FORD Quick Service guy in Atlanta had stripped the bolt trying to force the oil pan cover back on cock-eyed.

So it is that way most everywhere.

Hopefully you got teriyaki while in Seattle -)

 

[Nw_adventure]

I put a post recently on facebook about changing my own oil and had half of the people bitch and moan they could never understand why I wouldn't just let the dealership do it. It's pretty sad when I (a not professionally trained mechanic) have more confidence in myself than the dealership for most maintenance and wear and tear parts.

True Dat - My local dealer has a couple really good techs and then a bunch of flunkies. You can't really say oh hey only x,w,z can work on my rig when it's dropped off. That's what happened with my airbag recall service. Got the one dude who had never done it before because the guy that was originally assigned to my work ticket called out sick.

Another time I was just dropping off my rig for an oil change and one of the techs in the main service garage just screamed at the top of this lungs **FU**CK as the whole front bumper assembly of an F250 fell to the ground, I was like yep never a dull moment here -)

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