Very well said.Like others here, I've bought many vehicles via the traditional dealer sales model. Depending on the dealer, it can really suck. Or it can be painless and maybe even pleasant. It usually is the salesman and the finance office that determine which experience a customer will have.
Large, high-volume dealerships are almost always a pressurized transaction with a strong sense that, as a customer, you have to watch every move and examine every document carefully for hidden fees or change-ups on agreed points.
If the sales rep comes out of the showroom immediately to engage with you and comes across like a character from Good Fellas, it's probably not going to be a pleasant experience. But if he or she is relaxed and dressed somewhat casually, that's a good sign, at least for me.
My wife hates going into a dealership. Most women I know hate it, so there's a reason you're seeing the interest in Amazon-style car shopping and ordering. It has nothing to do with seeing the glass as half empty.
You're probably the exception to the rule, but it's the rule that's going to determine the future of the dealership model. They're either going to turn the exception into the rule or they're going to have a new future forced on them.
The legislators that protect the dealer model are going to be replaced by younger ones who've come of age in the Amazon/Tesla world. They aren't going to be sympathetic to maintaining the status quo, more than likely, unless the status quo is one that people want to keep.
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