Exceedingly Long Oversimplified Explanation of Maverick Order Allocations

[Automate]

All those things that were impossible for a costumer to know are in public records for those that know where to look and dealers know where to look. Model, who sold, who bought all the county level. I don't buy the dealer ignorance excuse.

What? I did not say the dealer did not have the sales data. I said it was anti-customer. Please tell the MTC community how we can easily get the Maverick, Ranger, Escape and Bronco Sport sales data for each dealer?

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[fossil]

What? I did not say the dealer did not have the sales data. I said it was anti-customer. Please tell the MTC community how we can easily get the Maverick, Ranger, Escape and Bronco Sport sales data for each dealer?

is it anti-customer from Ford or the dealer, probably both, I didn't comment on that.

I didn't say it was easy for the costumer to find but is for the dealer.

"and dealers know where to look" just don't expect them to be forthcoming.

At the end of the day dealers are the public face, the costumer service, the sales arm, they should earn their commission and not expect Ford to do their PR. You read it all the time, dealer won't return calls etc.

 

[Automate]

At the end of the day dealers are the public face, the costumer service, the sales arm, they should earn their commission and not expect Ford to do their PR. You read it all the time, dealer won't return calls etc.

I agree. But a single customer has very little leverage against a dealer. Ford on the other hand has a lot of leverage against the dealers. They should be requiring their dealer to maintain higher standards.

Sometimes Ford uses their leverage, but not enough and sometimes for the wrong reasons. We know dealers have lost their Maverick allocation because Ford caught them placing false orders. We also know that after L-M announced on social media they go 75 Maverick allocations one month. Ford arbitrarily took away all their allocations for the next month.

 

[fossil]

I agree. But a single customer has very little leverage against a dealer. Ford on the other hand has a lot of leverage against the dealers. They should be requiring their dealer to maintain higher standards.

Sometimes Ford uses their leverage, but not enough and sometimes for the wrong reasons. We know dealers have lost their Maverick allocation because Ford caught them placing false orders. We also know that after L-M announced on social media they go 75 Maverick allocations one month. Ford arbitrarily took away all their allocations for the next month.

Guess we disagree on arbitrarily also. If it was in fact arbitrarily LM would have legal grounds for relief. I mean seriously, a months allocations are a big frigging deal. Just maybe, it was Ford requiring higher standards as you suggest.
So I'll ask you, what else should Ford have done, what if the other 2,999 dealers pulled the same tactics? Talk about a shit storm.

 

[Automate]

Guess we disagree on arbitrarily also. If it was in fact arbitrarily LM would have legal grounds for relief. I mean seriously, a months allocations are a big frigging deal. Just maybe, it was Ford requiring higher standards as you suggest.
So I'll ask you, what else should Ford have done, what if the other 2,999 dealers pulled the same tactics? Talk about a shit storm.

I'm sure Ford gave a reason, but it was not because the the allocation formula said they should not get any. They still had plenty of sales for allocations. My guess is Ford got them on a technicality. Such as Tim disclosed something on social media that Ford considered confidential. But other Ford dealer personnel do it all the time also and don't lose their allocation. I think the fact that a relatively small dealer (L-M) got 75 allocations ticked off the other larger dealers that were getting smaller allocations. Large dealers complained to Ford, Ford took action.

Whatever it was, we will probably never no.

The point is, Ford has the ability to keep dealers in line. But they usually don't use it and when they do use it, they sometimes do it for the wrong reasons.

 

[fossil]

I'm sure Ford gave a reason, but it was not because the the allocation formula said they should not get any. They still had plenty of sales for allocations. My guess is Ford got them on a technicality. Such as Tim disclosed something on social media that Ford considered confidential. But other Ford dealer personnel do it all the time also and don't lose their allocation. I think the fact that a relatively small dealer (L-M) got 75 allocations ticked off the other larger dealers that were getting smaller allocations. Large dealers complained to Ford, Ford took action.

Whatever it was, we will probably never no.

Agreed not allocation related but a spanking, my reference to your holding them to higher standards comment.

 

[Automate]

Agreed not allocation related but a spanking, my reference to your holding them to higher standards comment.

Maybe, we don't know what excuse Ford used. But we did hear many reports from MTC members that placed an orders and were told it would be MSRP. Then when their Maverick came in, they were told they would have to pay a large ADM. Or dealers never turning in a COVP. We never heard Ford disciplining these dealer. In my option that is a lot greater offence than anything L-M did.

 

[fossil]

In my option that is a lot greater offence than anything L-M did.

I guess opinions on that will vary widely from those who got Mavs and those whose orders are still pending for the rest of the year.

 

[Automate]

I guess opinions on that will vary widely from those who got Mavs and those whose orders are still pending for the rest of the year.

Well, at least hopefully we can agree that Ford has the leverage to keep dealers from screwing customers. But they hardly ever use it.

 

[fossil]

Well, at least hopefully we can agree that Ford has the leverage to keep dealers from screwing customers. But they hardly ever use it.

agreed, maybe LM's spanking will be an example for others to learn from. one can hope.

 

[pigsareus]

I just want to know does FIFO at least apply internally within the same dealership ? I have never bought a new car and was hoping I could order a Maverick all online which obviously is not a thing. Talked to a local dealer in Aug 2022 about ordering a 23 Maverick and they told me ordering window was mid September, but they weren’t sure exactly when so they got my contact info and I waited for a call or email that never came. September 20th, I call them and am told it’s the last day to order. I rushed down and got my order in, but have been sour with the dealer ever since. I assume I am now at the end of the line. If I hadn’t called, I wouldn’t be in line at all, as it is, I have to assume anybody who ordered a hybrid with a similar package on the first day of the window already has their truck while mine is getting built right now after 11 months. Dealer tells me it doesn’t work that way similar to this article, but with all else equal… I am convinced that at some point the spot you got in that ordering window has GOT to play a role. If not…. the system has a huge chaos element which is a bit shocking.

yeah,within the whole universe of all orders at least some people will get theirs delivered before you - within your dealership for sure someone with the same order of yours would get scheduled ahead of you unless there is some random number allocation going on (unlikely). Beyond that it would not make any sense that your order would get some precedence over someone in the dealerships order if other orders are essentially the same and were put in earlier. Only thing I would say is that the ordering window was pretty well advertised to the public so you could have checked on that on your own and not relied on the dealership. The reason you have to go to a dealer after putting in an online order is for Ford to make sure that you are serious about ordering and you present your driver's license and put down some small deposit - eventually the truck has to show up at some dealership and they do final prep - so you have to choose some place and spend some short amount of time to finalize and go over what you are ordering.

 

[JEMiculka]

It’s that time of year again. People who have rollover orders get upset that someone with a new order was scheduled ahead of them. But why did that happen?

Below is an oversimplified explanation of allocations. I note that I do not work for Ford. The devil is in the details, but this should help you understand what allocations are and why they are used. Grab a coffee as there really is not way to tl;dr this one.

Why Allocations?
Tim has stated he has 325 carryover orders. At a basic level, Tim took 325 too many orders for MY23. Now, that is not mostly his fault as Ford did not tell dealerships their allocation limits before they took MY23 orders, which led to Ford shutting down the order banks. But he took a gamble and this is illustrative as why allocation limits exist.

If Ford went first in; first out (FIFO), Tim would potentially have to take delivery of 325 trucks at the same time! That creates logistical issues for both Ford and the dealership but also means Tim has a massive surge of income and then the rest of the year… nothing.

The flip side of that means retail orders have to wait to be scheduled. As mentioned, Tim has 325 carryover orders. He also has 325 allocations for the year. That means it will take the entire model year to fulfill those orders despite the fact that, mathematically, Ford could fulfill all retail orders before next summer.

Long-McArthur is also a very large dealership. Your local dealership might not be. Long-McArthur has the resources to dedicate multiple people to entering Maverick orders all day whereas other dealerships may not have that ability. Should the smaller dealership be punished by FIFO ordering simply because they don’t have the staff to spam the order banks?

The allocation system is designed to allow every dealership the chance to earn vehicles to sell. It prevents a dealership from loading up the order banks because if they are told they will only get 10 trucks, there is no sense in wasting time adding an 11th order.

However, it is a bit of a catch-22. Dealerships need to sell trucks to earn allocations of trucks to sell. So, for the first few years, the Maverick allocations were earned based on Escape, Edge, and Ranger sales. The thought being markets in which those are popular would also be able to quickly sell the Maverick. That system makes sense as there is no sense sending many high-dollar vehicles to a dealership in a poorer area or Super Duty trucks to a dealership in the inner-city. Details on how allocations are earned can be found here.

Constraints
Ford, for the most part, is an assembler. Very little of the Maverick is built by Ford itself until it rolls down the assembly line. Ford works with other companies to build the parts for the Maverick. Those third-party companies have a limit on how many parts they can build at a time. This is where constraints come in.

Example: The wheel manufacturer can only produce so many rims at a time. In fact, there is opportunity cost to consider: if I am hammering this nail, I cannot be hammering that one. Both need to be hammered so the only thing we can do is allow more time so I can hammer both or bring someone else in to hammer with me (assuming we have a second hammer). If a worker is physically building an XLT rim, they cannot be building a Lariat rim. The parts manufacturer schedules how many rims of each kind to build based on what Ford wants and then plans out how to build them within a given time period. But the Laws of Physics still applies.

And then they have to ship those parts. Only so many rims can fit on a semi trailer at one time and they have to be shipped in sets of four. While Ford has a general idea of how long it takes for parts to arrive, all shipping is subject to unforeseen delays.

Ford also uses “just in time” manufacturing. That means the truck with the rims shows up just in time for Ford to use it. Ford doesn’t keep a large backlog of parts to choose from as that costs money. You need to have staff handle inventory and it takes a person longer to store and then retrieve a part than it takes for it to move directly to the assembly line. The least amount of time from accepting delivery of a part to that part being on a truck that has sold increases the speed in which Ford can make a profit on that part.

For the past couple years, there have been some main fixtures on the constraint list: mud flaps, tonneau cover, hitch. Tim confirmed at one point last year that a MY22 carryover was being overlooked specifically because it had one of those and the moment that constraint was removed, it was immediately scheduled. So, the more constraints and options you have, the longer it will take. I honestly believe there was an unwritten constraint on black-painted wheels for the Lariat that took my MY23 into the summer.

How Allocations?
Once the dealership has allocations, how do they work? Again, this is an oversimplified explanation, but think of the allocations system like the NFL draft. The number of rounds a dealership participates in depends on their allocations. So, Tim getting 22 allocations yesterday means he participated in 22 rounds.

When it is a dealership’s turn, Ford looks at the order with the lowest priority number at that dealership that they can build. So, assume all of Tim’s 325 carryover retail orders are hybrid. If Ford is not scheduling hybrids that week, Tim’s first buildable order will be an EB stock order. Once they pick a buildable order, Ford moves on to the next dealership and repeats the process. This is mainly done electronically so the 22 rounds of 3,000 dealerships takes only a few minutes for each model. We see that in the scheduling emails as they all tend to come within a 30 minute time frame allowing for email host delays.

If a dealership didn’t overbook last year or has no carryovers, their first buildable order for an allocation they earned will be a new order. Remember that the priority number is only relevant to that one dealership. It is basically the dealership telling Ford, “schedule our trucks in this order.” With carryovers moving up to 3, Ford is basically telling dealerships, “we will schedule these first unless we can’t”

Why can’t they? Ford knows they can only build so many XLTs during a given scheduling period due to the number of XLT rims they will receive (and etc. for every other part). Once Ford has eaten up the allotment of XLTs, there is nothing else they can do. Ford has to wait for the next scheduled truck of XLT rims and they are not going to idle the factory. The rest of the vehicles scheduled will not be an XLT. That also increases the chance of a new order jumping ahead of a carryover as the various trims may be more popular at a given dealership than at another.

Clean-up Allocations
Once Ford has everything scheduled, there might be allocations for that month that went unused. Ford then tries to use them by moving things around. Let’s go with a basic: a base XLT hybrid with a hitch. Ford might be out of that combination for a given week, but might have leftovers of each of those in other weeks. Ford will shift things around so that one order can be scheduled with leftovers from last week going onto a truck for this week. This is why clean-up week tends to be very light in terms of scheduling. Ford is simply plugging the holes based on the available parts and orders. All remaining unused allocations are rolled over to the next month, allowing dealerships to participate in more rounds.

Tesla doesn’t do this!
One thing to keep in mind is that Tesla isn’t really an auto manufacturer. They are a data mining company that makes cars. Why else would they have a market value far exceeding Ford’s despite selling only a third of the automobiles? (Ford sold more vehicles in CY22 than Tesla, Nissan, and Subaru combined) Tesla's product is the data those vehicles collect (something the Big 3 are catching on to).

Tesla also doesn’t use dealerships and this has caused them issues in some states. For example, there is not a Tesla showroom in Alabama because of a state law that says retail automobiles must be sold at a dealership operating under those rules. So, most people in Alabama who order a Tesla go to Atlanta or Pensacola to pick it up thus completing the purchase in those states (Alabama still gets its sales tax, though). Or they "complete the sale in Nevada" and have it shipped to them.

Why do these laws exist? To protect jobs. Every dealership is going to have dozens, if not over 100 employees each. Multiply that by 3,000 Ford dealerships and you see that there are a lot of jobs dependent on the dealership network. All of them want Mavericks this month.

Conclusion
If you hate the allocation system, don’t blame Ford or the dealerships. Blame the government. The dealer network is extremely protected and Ford has no way of changing that. State laws and union contracts mean that Ford’s hands are tied. The only thing they can do is come up with a way to evenly distribute vehicles. At least we have the ability to place a retail order. My understanding with Toyota is they don’t take them at all.

And this will die down. Maverick up until now has been pretty much built-to-order with backed-up orders. Bronco Sport used to be the same, but you can pretty much walk into a dealership right now and get one or place an order that will be scheduled next week. Even Bronco is getting to the point where (except for extremely limited trims) you can place an order and get it fairly quickly.

The allocation system is designed to ensure dealerships get stock orders. It was never designed to be exclusive to retail. The pandemic shutdown created a pent-up demand Ford is finally starting to clear. In the pre-pandemic era, all retails were scheduled within a couple weeks because there were no retail orders waiting (hell, my dad had to explain to his salesman how to place a retail order for a 2010 Taurus). It will take the better part of a decade to return to a pre-pandemic economy.

We are just caught in the middle.

I wouldn’t say government, its politicians and PACs that keep things from changing and making it easier on the consumer

 

[colinl]

Well, at least hopefully we can agree that Ford has the leverage to keep dealers from screwing customers. But they hardly ever use it.

LOL disagree.

They have their dealership agreement and in it the specify penalties for failing to sell a certain percentage of retail (custom) orders to the person listed on the order. This and COVP mainly exist, in my opinion, to help ensure retail orders are real and not just intended for dealer stock.

It has been shown many, many times that Ford cannot set prices and cannot help when a dealership marks up a retail order that should have been priced at msrp.

 

[lajlmt]

Good to know!

 

[brandless]

And another thing...

The allocation system is not bad. It just wasn't developed with this situation in mind.

In the old days, more than 99% of people just went in and bought a car off of the lot. The number of allocations that your dealer had didn't really matter, because they always had some, and it was almost certainly more than the number of custom orders that they were getting.

So, if you went in to place a custom order, you always got it scheduled the within the next month, at least I always did with Ford.

What is causing the problem is the excessive number of people who would normally be buying a car off of the lot placing orders.

And unfortunately, the car companies do not have the flexibility to do something different because the system that has always worked previously is set in stone. Or statute, as the case may be...

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