Does this sound right?

[Wx Man]

Ordered my Maverick 7/15 and received my confirmation email 7/16. When I log into my Ford account, nothing is listed under RESERVATIONS & ORDERS / View history. Since I was not sure if it should I went onto Ford chat to ask. They asked for my order number and came back that my order status is "In Transit". I asked them if that meant my Maverick was built and was told they did not know anything other then the status is "In Transit". I was referred to the Ford Vehicle Order Tracking page...but I need a VIN for that. Since I never received any other emails from Ford I do not have the VIN. I doubt the information via chat is correct but I have sent an email to my local dealer to see what they know. Thoughts???

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[TheShark]

Doesn't sound right, you would have received an email from Ford about the build with a VIN number. I guess your dealer should know or give Ford a call.

 

[Wx Man]

Doesn't sound right, you would have received an email from Ford about the build with a VIN number. I guess your dealer should know or give Ford a call.

Dealer said they received no emails either and that the Ford Rep was wrong....so the wait continues! Does anyone know if when you log into your Ford account if your Maverick order should show up if you have received the confirmation email? For me nothing is showing. Should I be worried?

 

[ccmjr77]

The maverick reservations and orders do not show up in the Ford account. The only way to add them is to have it scheduled and get a VIN from Ford, then you can add the VIN to continue tracking.

 

[pxpaulx]

Dealer said they received no emails either and that the Ford Rep was wrong....so the wait continues! Does anyone know if when you log into your Ford account if your Maverick order should show up if you have received the confirmation email? For me nothing is showing. Should I be worried?

If you have your 4 character dealer assigned order number and VIN, you can check the status here:

https://shop.ford.com/vehicleordertracking#/

Orders (contrary to what would make sense) do not show up in the reservations and orders section of your Ford account. If you have a VIN, you can add it as a vehicle though!

 

[pxpaulx]

Ordered my Maverick 7/15 and received my confirmation email 7/16. When I log into my Ford account, nothing is listed under RESERVATIONS & ORDERS / View history. Since I was not sure if it should I went onto Ford chat to ask. They asked for my order number and came back that my order status is "In Transit". I asked them if that meant my Maverick was built and was told they did not know anything other then the status is "In Transit". I was referred to the Ford Vehicle Order Tracking page...but I need a VIN for that. Since I never received any other emails from Ford I do not have the VIN. I doubt the information via chat is correct but I have sent an email to my local dealer to see what they know. Thoughts???

Also...go back to the Ford chat and have them provide you with your VIN, which it sounds like is created! They probably assumed you already have it.

And as a note, the emails after the initial confirmation are most definitely not being sent properly - I also haven't received any email since the initial Ford confirmation. This is my build week (mine currently shows in production on the site page I linked above).

 

[athens2au]

I received the order confirmation email and ford.com is blank under reservations for me as well.

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