To be honest I don't know that any of us have much leverage.
If your dealer did COV (Customer Order Verification) then you have leverage (to complain) if your truck comes in an they try to sell it to any one else. Ie. you have leverage to call Ford directly and report the dealer as shady but no leverage to obtain another vehicle.
I put a refundable $500 down, but that really doesn't guarantee me anything. It was just a requirement to be allowed to put in an order. In the end I will either get my Maverick at some price or get my $500 back. This money didn't buy me anything other than a promise that my intent is serious.
On my order sheet the salesmen did write down that I would pay the Out the Door price on the order sheet with the exception of any manufacturer price increases. If they decided to backpedal on that, since they didn't sign anything, I have no leverage.
I interviewed each dealership in my area before I ordered through them to "feel better" about their intent regarding ADM, extra fees, added accessories, etc. It doesn't give me any leverage, only the hope that I chose a dealership with integrity. If you never asked your dealer about their pricing, fees, and accessories then then you really have no grounds to complain when they surprise you. But even if you ask them now and like all of their answers there isn't much you can do to keep them from changing their mind.
The only leverage you have if things go ugly is the threat of spreading the word about the dealership's bad tactics, and promising to never come back. If reputation and customer satisfaction means anything to them then that is your only leverage.
So if you never clarified the terms of your purchase do it now. They won't make any promises or sign any guarantees but you should at least be less surprised.
If your dealer did COV (Customer Order Verification) then you have leverage (to complain) if your truck comes in an they try to sell it to any one else. Ie. you have leverage to call Ford directly and report the dealer as shady but no leverage to obtain another vehicle.
I put a refundable $500 down, but that really doesn't guarantee me anything. It was just a requirement to be allowed to put in an order. In the end I will either get my Maverick at some price or get my $500 back. This money didn't buy me anything other than a promise that my intent is serious.
On my order sheet the salesmen did write down that I would pay the Out the Door price on the order sheet with the exception of any manufacturer price increases. If they decided to backpedal on that, since they didn't sign anything, I have no leverage.
I interviewed each dealership in my area before I ordered through them to "feel better" about their intent regarding ADM, extra fees, added accessories, etc. It doesn't give me any leverage, only the hope that I chose a dealership with integrity. If you never asked your dealer about their pricing, fees, and accessories then then you really have no grounds to complain when they surprise you. But even if you ask them now and like all of their answers there isn't much you can do to keep them from changing their mind.
The only leverage you have if things go ugly is the threat of spreading the word about the dealership's bad tactics, and promising to never come back. If reputation and customer satisfaction means anything to them then that is your only leverage.
So if you never clarified the terms of your purchase do it now. They won't make any promises or sign any guarantees but you should at least be less surprised.
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