Disappointment and honesty.

[Burley1]

Well..... This one is not for the loyal Ford lovers.

If I could go back in time, this vehicle would never have been purchased. Luckily, this was purchased before Ford decided to jack up the price on this poorly put together "vehicle". The number of issues that we have experienced just recently is outrageous and we have had the truck for barley just over a year.

I could write a 12-page novel about the absurdity we have had to deal with between not only the dealership but incompetent Ford Corporation as well. Just to get the vehicle seen for the problem was an nightmare. Side note: maybe if they built a quality vehicle, they wouldn’t be in the shop more than it is on the road. There are a bunch of recalls already, and those who have had them serviced have had other issues arise after being completed. We were hesitant to have the recall completed, but after the recall was scheduled the vehicles turbo decided to malfunction. I called every dealership in a 30-mile radius to see if anyone would be able to service the truck prior to the date set for the recall as that was weeks away and the vehicle has extreme performance issues. Needless to say, the dealerships laughed and advised they would be booked for weeks. Great service huh! I will also advise, if you have issues and the dealership isn’t moving on it, don’t think corporate will help. You see even though there are a bunch of codes coming up on the Ford Pass app advising of the turbo waste gate issue, but for some reason the dealership said they did not have any codes showing on the OBD reader. With that they did not assess or attempt to fix the turbo issue and released the vehicle back into our possession. The turbo then got stuck again and we were almost involved in an accident because the vehicle had latency with the turbo being stuck closed. Luckily the other driver was aware of their surroundings, and no one was hurt….. YET.

Once Ford “found” the turbo issue which they had to get the engineers involved to figure it out, we were provided a rental while it was being service. The rental is another topic. Ford provided a Ford Escape as the FIRST rental. The stereo display barely worked, and it ran just as poorly as the Maverick. Once it was serviced and we received the truck back there was then a knock in the engine every time we made a turn, which wasn’t there prior to the vehicle being dropped off. After another lovely battle, the vehicle was serviced again. This time we were provided with the Ford Bronco as the rental. For how much these vehicles go for, you would think at the bare minimum the stereo would work. But, just like the Escape, it was a terrible ride and the stereo barley worked.

I would also like to put in here our experience with Ford Corporate as that was probably the worst part of this entire experience. You see, the case was originally assigned to one worker. That representative was working with the dealership regarding the service needed. What we had originally thought was a good thing, turned into a mountain of problems. She was apparently terminated or resigned. We were NEVER informed of this and that there was a new case worker assigned. That person never once reached out to let us know they would be handling the case moving forward, almost like they were hoping we would forget and drop the case. We then also found out from the mechanic that they wanted to service the vehicle, but they were not permitted to do so by corporate as they approve what the mechanic was allowed to work on. How does that make any bit of sense when the mechanic can physically see the vehicle and corporate just sits behind a desk and scams people. Another issue is that they will absolutely lie about their job title! We were told we had a supervisor assigned since the case got out of hand. But when that “supervisor” emailed us their title in the email signature did not match!

Due to the issues and nonsense we had to deal with, they were working on a reimbursement. We also wanted to have a buyback, so we no longer had to deal with the vehicle and the issues. Compensation was made and confirmed via phone and email. BUT… when I mentioned a buy back corporate advised use to use the Better Business Bureau Autoline. We could not lemon law the vehicle since the PA Lemon Law for new vehicles is VERY limited and we had already surpassed the 12,000-mile mark. Well, that was another mistake, after that was filed Ford completely ignored us from then on, we had emailed them to get updates, and they would ignore us. If you called, they would try to contact the case worker but magically they were always busy or on another line and advised they would call back within 24 hours. She even once answered when we were being transferred by another rep and the case worker told her no and hung up. We are still waiting for that call back, and it’s been at the minimum a month.

After a very long battle and not having the vehicle for 41 days due to it being in and out of the shop, we are at our wits end. This will be the last year we have this vehicle. Either it shits the bed because it’s a ford, or it’s sold to the next poor victim. There are still several issues that remain, and we just don’t trust that Ford will fix the issue. It is very evident that all Ford cares about is money, they do not care if you are safe, and they clearly do not care about their good name. Reliability is not their priority.

With this post, I DO NOT want to be contacted any further by Ford Corporation! You have had your chance to remedy the situation. You had your chance to prove you care about the families driving your vehicles. This here is just a warning to those who already have the vehicle. I have already started free advertising for you to let EVERYONE know not to buy any FORD. This could have been an excellent truck if Ford built quality. I don’t care that Ford wants to cut corners and skimp when it comes to parts, but I do expect them to take pride in their work and service those issues. Just look at the lawsuit with the Ford Focus and Ford Fiesta as those transmissions were terrible….. and the lawsuit is still OPEN and ongoing on at this time. I can almost guarantee that they used the same shitty parts that they used on the Focus and put them in the Maverick, they both run like garbage. Also the picture attached is what happens every time it rains..... and that isn't a new issue, this is what the vehicle came with.

Thank you Ford, for showing your true colors. I wish you nothing but failure with your active and future lawsuits. Fuck around and find out! Don’t start no shit, won’t be no shit. And finally, remember the 7 P’s. Prior Proper Planning Prevents Piss Poor Performance!

Sincerely,

Annoyed Ford Owner.

I've got 1 2023 and 3 2024's, all run like a top.

Keep smiling!

Sponsored

 

[CTYankee]

Well, the decision on Pinto after the media hit was the wrong one but as far as the product goes, it was no more likely to burst into flames than just about every car in it's class. But yes, 28 people dead should never have had the response it did. However, if you paint every corporation with their worst decision there will be no one spared. Take BP Horizon, just about everyone in the world thinks they put profits over safety. I can tell you as an employee of one of their suppliers that they were the toughest oil company out there on safety. I believe it was one or two employees worried about their positions that made stupid, stupid, stupid decisions.

As you may recall, Ford knew the risk but decided that the design conformed to industry practice for vehicles in that class. My point is simply that corporate executives or managers do bet the ranch sometimes, knowingly or not, for short-term gains.

We've seen something similar with Tesla and the problems with self-driving mode that was probably pushed into production too early.

 

[mipper]

Well..... This one is not for the loyal Ford lovers.

If I could go back in time, this vehicle would never have been purchased. Luckily, this was purchased before Ford decided to jack up the price on this poorly put together "vehicle". The number of issues that we have experienced just recently is outrageous and we have had the truck for barley just over a year.

I could write a 12-page novel about the absurdity we have had to deal with between not only the dealership but incompetent Ford Corporation as well. Just to get the vehicle seen for the problem was an nightmare. Side note: maybe if they built a quality vehicle, they wouldn’t be in the shop more than it is on the road. There are a bunch of recalls already, and those who have had them serviced have had other issues arise after being completed. We were hesitant to have the recall completed, but after the recall was scheduled the vehicles turbo decided to malfunction. I called every dealership in a 30-mile radius to see if anyone would be able to service the truck prior to the date set for the recall as that was weeks away and the vehicle has extreme performance issues. Needless to say, the dealerships laughed and advised they would be booked for weeks. Great service huh! I will also advise, if you have issues and the dealership isn’t moving on it, don’t think corporate will help. You see even though there are a bunch of codes coming up on the Ford Pass app advising of the turbo waste gate issue, but for some reason the dealership said they did not have any codes showing on the OBD reader. With that they did not assess or attempt to fix the turbo issue and released the vehicle back into our possession. The turbo then got stuck again and we were almost involved in an accident because the vehicle had latency with the turbo being stuck closed. Luckily the other driver was aware of their surroundings, and no one was hurt….. YET.

Once Ford “found” the turbo issue which they had to get the engineers involved to figure it out, we were provided a rental while it was being service. The rental is another topic. Ford provided a Ford Escape as the FIRST rental. The stereo display barely worked, and it ran just as poorly as the Maverick. Once it was serviced and we received the truck back there was then a knock in the engine every time we made a turn, which wasn’t there prior to the vehicle being dropped off. After another lovely battle, the vehicle was serviced again. This time we were provided with the Ford Bronco as the rental. For how much these vehicles go for, you would think at the bare minimum the stereo would work. But, just like the Escape, it was a terrible ride and the stereo barley worked.

I would also like to put in here our experience with Ford Corporate as that was probably the worst part of this entire experience. You see, the case was originally assigned to one worker. That representative was working with the dealership regarding the service needed. What we had originally thought was a good thing, turned into a mountain of problems. She was apparently terminated or resigned. We were NEVER informed of this and that there was a new case worker assigned. That person never once reached out to let us know they would be handling the case moving forward, almost like they were hoping we would forget and drop the case. We then also found out from the mechanic that they wanted to service the vehicle, but they were not permitted to do so by corporate as they approve what the mechanic was allowed to work on. How does that make any bit of sense when the mechanic can physically see the vehicle and corporate just sits behind a desk and scams people. Another issue is that they will absolutely lie about their job title! We were told we had a supervisor assigned since the case got out of hand. But when that “supervisor” emailed us their title in the email signature did not match!

Due to the issues and nonsense we had to deal with, they were working on a reimbursement. We also wanted to have a buyback, so we no longer had to deal with the vehicle and the issues. Compensation was made and confirmed via phone and email. BUT… when I mentioned a buy back corporate advised use to use the Better Business Bureau Autoline. We could not lemon law the vehicle since the PA Lemon Law for new vehicles is VERY limited and we had already surpassed the 12,000-mile mark. Well, that was another mistake, after that was filed Ford completely ignored us from then on, we had emailed them to get updates, and they would ignore us. If you called, they would try to contact the case worker but magically they were always busy or on another line and advised they would call back within 24 hours. She even once answered when we were being transferred by another rep and the case worker told her no and hung up. We are still waiting for that call back, and it’s been at the minimum a month.

After a very long battle and not having the vehicle for 41 days due to it being in and out of the shop, we are at our wits end. This will be the last year we have this vehicle. Either it shits the bed because it’s a ford, or it’s sold to the next poor victim. There are still several issues that remain, and we just don’t trust that Ford will fix the issue. It is very evident that all Ford cares about is money, they do not care if you are safe, and they clearly do not care about their good name. Reliability is not their priority.

With this post, I DO NOT want to be contacted any further by Ford Corporation! You have had your chance to remedy the situation. You had your chance to prove you care about the families driving your vehicles. This here is just a warning to those who already have the vehicle. I have already started free advertising for you to let EVERYONE know not to buy any FORD. This could have been an excellent truck if Ford built quality. I don’t care that Ford wants to cut corners and skimp when it comes to parts, but I do expect them to take pride in their work and service those issues. Just look at the lawsuit with the Ford Focus and Ford Fiesta as those transmissions were terrible….. and the lawsuit is still OPEN and ongoing on at this time. I can almost guarantee that they used the same shitty parts that they used on the Focus and put them in the Maverick, they both run like garbage. Also the picture attached is what happens every time it rains..... and that isn't a new issue, this is what the vehicle came with.

Thank you Ford, for showing your true colors. I wish you nothing but failure with your active and future lawsuits. Fuck around and find out! Don’t start no shit, won’t be no shit. And finally, remember the 7 P’s. Prior Proper Planning Prevents Piss Poor Performance!

Sincerely,

Annoyed Ford Owner.

 

[mipper]

I've got 1 2023 and 3 2024's, all run like a top.

Keep smiling!

Wow. Wow. Wow. Just bought mine three days ago. Think I will leave it in the garage so nothing will go wrong.

 

[jpdurr]

Just be advised that everyone of these issues ate usually related to the incredibly stupid emissions control equipment required to be used on these vehicles.

It's not a coincidence that the goverments around the world are intent on requiring all vehicles to eventually be electric powered.

Shut off the power and they have total control over your life.

I've been in the trucking biz for 6 decades. Diesel exhaust from today's heavy duty diesel engines can be inhaled by humans since most of it is harmless to life...but we now have new emission laws coming on board that will require new HD diesels to actually emit exhaust that is cleaner than the air the engine takes in...

Thank the government and the wackos for ruining our lives.

Now back to our regular programming...

you make it sound as if the "Government" can't close refineries... You are sadly mistaken.

You can make your own electricity, you can't make your own gasoline.

 

[Brent7]

I’m sure it happens, there’s going to be issues with all brands of vehicles on rare occasions. I’ve had two Maverick Lariat Hybrids and have been super pleased with both vehicles. The dealership is a whole different story. My first recall I was terribly disappointed in the dealership. Was told I’d have to leave the vehicle and it might be three weeks as I was number 26 in line. I asked if I got a loaner. No, we don’t do that, I was told. I called salesman, was told that’s the way they did it as they didn’t order parts until they knew it would be paid for. Total nonsense, it’s a factory recall, no charges. I am lucky as I live in a city large enough for two Ford dealerships, I called the other dealership, was asked for VIN, ran thru computer, then told it was a computer issue and they would send a tech to my home and do the update at my home. All three recalls have been done at my home. It’s a 22 model. This is I’m guessing the effect of major corporations buying dealerships and not giving a dang about customer, using the old dealerships name to keep local appeal. I tow it flawlessly behind motorhome, zero issues. Dealership is a little high on oil change but I have points so that’s Free for a few years. Afraid it won’t be long before the big corporations buy all the dealerships and service goes to horrible for all manufactures. Sadly the first dealer also has a Toyota, Hyundai, GM, and Stellantis dealerships . As long as the second Ford dealership remains I’ll stick with Ford. Unfortunately I will probably buy my next Toyota out of town.

 

[JAFO]

From the very start, it is a gamble whether you end up with a very good vehicle or a very bad vehicle. What it shows is a lack of consistency from Fords supply chain and inconsistency in production.

 

[Nittany]

Well..... This one is not for the loyal Ford lovers.

If I could go back in time, this vehicle would never have been purchased. Luckily, this was purchased before Ford decided to jack up the price on this poorly put together "vehicle". The number of issues that we have experienced just recently is outrageous and we have had the truck for barley just over a year.

I could write a 12-page novel about the absurdity we have had to deal with between not only the dealership but incompetent Ford Corporation as well. Just to get the vehicle seen for the problem was an nightmare. Side note: maybe if they built a quality vehicle, they wouldn’t be in the shop more than it is on the road. There are a bunch of recalls already, and those who have had them serviced have had other issues arise after being completed. We were hesitant to have the recall completed, but after the recall was scheduled the vehicles turbo decided to malfunction. I called every dealership in a 30-mile radius to see if anyone would be able to service the truck prior to the date set for the recall as that was weeks away and the vehicle has extreme performance issues. Needless to say, the dealerships laughed and advised they would be booked for weeks. Great service huh! I will also advise, if you have issues and the dealership isn’t moving on it, don’t think corporate will help. You see even though there are a bunch of codes coming up on the Ford Pass app advising of the turbo waste gate issue, but for some reason the dealership said they did not have any codes showing on the OBD reader. With that they did not assess or attempt to fix the turbo issue and released the vehicle back into our possession. The turbo then got stuck again and we were almost involved in an accident because the vehicle had latency with the turbo being stuck closed. Luckily the other driver was aware of their surroundings, and no one was hurt….. YET.

Once Ford “found” the turbo issue which they had to get the engineers involved to figure it out, we were provided a rental while it was being service. The rental is another topic. Ford provided a Ford Escape as the FIRST rental. The stereo display barely worked, and it ran just as poorly as the Maverick. Once it was serviced and we received the truck back there was then a knock in the engine every time we made a turn, which wasn’t there prior to the vehicle being dropped off. After another lovely battle, the vehicle was serviced again. This time we were provided with the Ford Bronco as the rental. For how much these vehicles go for, you would think at the bare minimum the stereo would work. But, just like the Escape, it was a terrible ride and the stereo barley worked.

I would also like to put in here our experience with Ford Corporate as that was probably the worst part of this entire experience. You see, the case was originally assigned to one worker. That representative was working with the dealership regarding the service needed. What we had originally thought was a good thing, turned into a mountain of problems. She was apparently terminated or resigned. We were NEVER informed of this and that there was a new case worker assigned. That person never once reached out to let us know they would be handling the case moving forward, almost like they were hoping we would forget and drop the case. We then also found out from the mechanic that they wanted to service the vehicle, but they were not permitted to do so by corporate as they approve what the mechanic was allowed to work on. How does that make any bit of sense when the mechanic can physically see the vehicle and corporate just sits behind a desk and scams people. Another issue is that they will absolutely lie about their job title! We were told we had a supervisor assigned since the case got out of hand. But when that “supervisor” emailed us their title in the email signature did not match!

Due to the issues and nonsense we had to deal with, they were working on a reimbursement. We also wanted to have a buyback, so we no longer had to deal with the vehicle and the issues. Compensation was made and confirmed via phone and email. BUT… when I mentioned a buy back corporate advised use to use the Better Business Bureau Autoline. We could not lemon law the vehicle since the PA Lemon Law for new vehicles is VERY limited and we had already surpassed the 12,000-mile mark. Well, that was another mistake, after that was filed Ford completely ignored us from then on, we had emailed them to get updates, and they would ignore us. If you called, they would try to contact the case worker but magically they were always busy or on another line and advised they would call back within 24 hours. She even once answered when we were being transferred by another rep and the case worker told her no and hung up. We are still waiting for that call back, and it’s been at the minimum a month.

After a very long battle and not having the vehicle for 41 days due to it being in and out of the shop, we are at our wits end. This will be the last year we have this vehicle. Either it shits the bed because it’s a ford, or it’s sold to the next poor victim. There are still several issues that remain, and we just don’t trust that Ford will fix the issue. It is very evident that all Ford cares about is money, they do not care if you are safe, and they clearly do not care about their good name. Reliability is not their priority.

With this post, I DO NOT want to be contacted any further by Ford Corporation! You have had your chance to remedy the situation. You had your chance to prove you care about the families driving your vehicles. This here is just a warning to those who already have the vehicle. I have already started free advertising for you to let EVERYONE know not to buy any FORD. This could have been an excellent truck if Ford built quality. I don’t care that Ford wants to cut corners and skimp when it comes to parts, but I do expect them to take pride in their work and service those issues. Just look at the lawsuit with the Ford Focus and Ford Fiesta as those transmissions were terrible….. and the lawsuit is still OPEN and ongoing on at this time. I can almost guarantee that they used the same shitty parts that they used on the Focus and put them in the Maverick, they both run like garbage. Also the picture attached is what happens every time it rains..... and that isn't a new issue, this is what the vehicle came with.

Thank you Ford, for showing your true colors. I wish you nothing but failure with your active and future lawsuits. Fuck around and find out! Don’t start no shit, won’t be no shit. And finally, remember the 7 P’s. Prior Proper Planning Prevents Piss Poor Performance!

Sincerely,

Annoyed Ford Owner.

Well, they say in every production line there are always a few lemons. Sounds like you got all of them rolled into one. I've had my 2023 Maverick XLT for a year and a half with zero problems. Any recalls were handled quickly by my local dealership (Capital Ford0 here in Wilmington, NC. In most cases they were simple software updates where they actually sent someone out to my home to take of. Two of my relatives, having seen my Maverick, have gone out and bought one and they love 'em. So sorry you got a problem vehicle, but based on what I've been reading for the last year, most folks are quite happy with their purchase. Not everyone, but most.

 

[PNWMaverick]

As you may recall, Ford knew the risk but decided that the design conformed to industry practice for vehicles in that class. My point is simply that corporate executives or managers do bet the ranch sometimes, knowingly or not, for short-term gains.

We've seen something similar with Tesla and the problems with self-driving mode that was probably pushed into production too early.

They will bet the ranch and put their mother up for collateral if needed!

I think the Pinto is a great example of finance overruling engineering. As is the current Boeing.

 

[lajlmt]

🥱

Sorry.. I got a good one!

 

[BBurnie]

🥱

I Love my "TROUBLE FREE" 2023 ford Maverick tremor XLT 2.0 turbo charge AWD, every day it surprises me with all its technology, I have 28,800 miles and all have been trouble free, I just have it serviced and put premium 91 octane and drive drive drive and been 4x4ing in the mountains of Northern California

 

[Jalopy Technology]

you make it sound as if the "Government" can't close refineries... You are sadly mistaken.

You can make your own electricity, you can't make your own gasoline.

Well they can't shut down the entire fuel infrastructure with a flip of a switch.

And I can make my own ethanol...

 

[2lbgill]

His post belongs on a cardboard tube.

 

[Nittany]

🥱

My experience so far, knock on wood, with my 2023 XLT Hybrid has been quite the opposite. All recalls were handled very quickly. Great service from Capital Ford here in Wilmington, NC. Have had my Maverick for 21 months. Have about 14,000 miles on it, and zero issues.

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