Delayed...Yet Again

[Longwait21]

It's becoming so much of a joke. I was scheduled, showing in production and told by customer service chat that my truck was going to be built July 25th. Got home from work today, checked the tracker, in production was once again blank...called customer service and was told now I'd been moved back to Aug 8th with absolutely NO communication from FORD! Not a good way to run a business FoMoCo ! Now I guess i wont be built until after the MY23 banks open? Ridiculous!

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[adsandiego]

It's becoming so much of a joke. I was scheduled, showing in production and told by customer service chat that my truck was going to be built July 25th. Got home from work today, checked the tracker, in production was once again blank...called customer service and was told now I'd been moved back to Aug 8th with absolutely NO communication from FORD! Not a good way to run a business FoMoCo ! Now I guess i wont be built until after the MY23 banks open? Ridiculous!

sorry to hear that , man. seems like you're the only one being delayed. Everyone else got their schedule and built on time with zero pushbacks at all.

 

[Brucepda]

It's becoming so much of a joke. I was scheduled, showing in production and told by customer service chat that my truck was going to be built July 25th. Got home from work today, checked the tracker, in production was once again blank...called customer service and was told now I'd been moved back to Aug 8th with absolutely NO communication from FORD! Not a good way to run a business FoMoCo ! Now I guess i wont be built until after the MY23 banks open? Ridiculous!

Sorry for your delays but I never received any communication that the Maverick I ordered last October was every going to get built. Yet, yesterday, I got a call from the dealer that it had arrived. Too late for me though, I needed to replace the vehicle I was driving back in March and bought a Santa Cruz. Not sorry I did.

I talked with the sales manager and told him I had zero communication from Ford and the salesman I ordered from told me back in March if I needed something soon I should go elsewhere. Their loss.

 

[Longwait21]

sorry to hear that , man. seems like you're the only one being delayed. Everyone else got their schedule and built on time with zero pushbacks at all.

You got jokes.

 

[Pgapro81]

I was delayed today as well. Scheduled built date was 7/25 now 8/8 with delivery to Texas on 8/24 believe it when I see it.

 

[buyacar]

I was delayed today as well. Scheduled built date was 7/25 now 8/8 with delivery to Texas on 8/24 believe it when I see it.

Were you notified by email or chat?

 

[athertonbt]

I will never understand why a company this size is unable to email its customers. These notifications should be on auto-pilot.

 

[aitch-2-oh]

Add me to the 'shoved from an 8-1 to an 8-8 Build Date' pile, sour fruit from fresh news from a Ford Chat with Wendy. Looking more and more that the recently revised O/U to drive this Maverick off the lot will switch from October 1 to Halloween (very scary!).

Guess the $ sunk into 4 new tires, tie rod, alignment and front brakes on the existing ride will see some use. Lovely...

 

[onetequilatwo]

Have you ever called customer service on anything. Perhaps you get a live person at Ford, or a robo bot asking questions. Customer service has been cut everywhere. That said do understand Ford certainly could improve it's customer service with better email updates. That said on what they are investing in, can understand the investment in replacing/improving customer service services is not on top of the list.

Does not help us now, but at least we can call, get a human, who does their best to answer or issue.

Thinking timely emails on production updates would be a nice service, but also feel some of this falls on you customer sales representative at your dealership, who could have made that same call or seen it change with their software, guessing webdo, Perhaps @fordvideoguy could say if that is correct and if they can have a customer query on build dates and if it's moved to give to your sales representative to do there every changing duties in this new age.

 

[Michaelkov]

"I bet if you could take all these delays and put them in a spray can that someone would buy it"

 

[Pgapro81]

Were you notified by email or chat?

No I had to call

 

[Scupking]

It doesn't get any better after it's built and shipped. At that point it will just sit at a rail yard close to you for months and know one can tell you why...

 

[buyacar]

Delay means cost more money for customers

 

[fordvideoguy]

Have you ever called customer service on anything. Perhaps you get a live person at Ford, or a robo bot asking questions. Customer service has been cut everywhere. That said do understand Ford certainly could improve it's customer service with better email updates. That said on what they are investing in, can understand the investment in replacing/improving customer service services is not on top of the list.

Does not help us now, but at least we can call, get a human, who does their best to answer or issue.

Thinking timely emails on production updates would be a nice service, but also feel some of this falls on you customer sales representative at your dealership, who could have made that same call or seen it change with their software, guessing webdo, Perhaps @fordvideoguy could say if that is correct and if they can have a customer query on build dates and if it's moved to give to your sales representative to do there every changing duties in this new age.

Got an email from Zone Rep at 11am but I don't think Ford has said anything to the dealers yet. It is in September no date according to our Zone Rep.

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