- Thread starter
- #1
We have been loyal Ford owners for 12 years and were excited to purchase a new vehicle this year. Unfortunately, after just four months of ownership, my wife and I have decided to ask Ford to buy back our 2024 Maverick Lariat Hybrid.
We’ve experienced significant issues with the truck’s brakes, and despite our hopes for a resolution, the problem persists. We’ve reached out to our Ford handler with our request for a buyback. This situation is very upsetting for us, as we had high expectations for this vehicle.
It’s a sad day for us, as we've always trusted Ford and its commitment to quality.
Email:
As you already know, I am writing for my wife and me regarding a serious issue with our 2024 Ford Maverick Lariat Hybrid, which we took ownership of in May 2024. We were excited to purchase this fully-loaded vehicle, expecting reliability and safety. Unfortunately, we encountered a significant safety concern that deeply unsettled us.
On September 10th, with only 4,970 miles on the truck, we experienced a brake failure that could have resulted in a severe accident. While attempting to reverse out of our driveway with the brake pedal fully pressed and the start button engaged, the truck unexpectedly rolled backward out of the driveway. This was alarming, as the brake pedal was firmly engaged, yet the vehicle continued to move. After returning to the driveway, the check engine light, ABS fault, and parking brake faults were all illuminated.
I contacted Ford immediately, and the vehicle was towed to the dealership the next day. We were told that the likely issue was a faulty electronic brake booster controller, and Ford generously provided a rental car while our truck remains in the shop. The truck is still in the shop.
What is most distressing is how this issue could have played out under different circumstances. We are incredibly grateful that this brake failure occurred in our driveway and not while traveling at high speeds on the freeway, where the potential for a catastrophic accident would have been much higher. This malfunction could have led to serious injury to my family or another family on the freeway, which is a risk we cannot ignore.
Given the serious nature of this issue and the continued delay in resolution, my wife and I kindly request that Ford buy back our truck and reimburse us the $2,500 we spent on the window tint and front Paint Protection Film.
We truly appreciate the quality Ford vehicles are known for and the prompt assistance provided by your team so far. However, the safety of our family is paramount, and this experience has severely shaken our confidence in this particular vehicle. Given the circumstances, we believe that a buyback is the most appropriate course of action.
We look forward to your response and a swift resolution to this matter.
Thank you for your attention.
We’ve experienced significant issues with the truck’s brakes, and despite our hopes for a resolution, the problem persists. We’ve reached out to our Ford handler with our request for a buyback. This situation is very upsetting for us, as we had high expectations for this vehicle.
It’s a sad day for us, as we've always trusted Ford and its commitment to quality.
Email:
As you already know, I am writing for my wife and me regarding a serious issue with our 2024 Ford Maverick Lariat Hybrid, which we took ownership of in May 2024. We were excited to purchase this fully-loaded vehicle, expecting reliability and safety. Unfortunately, we encountered a significant safety concern that deeply unsettled us.
On September 10th, with only 4,970 miles on the truck, we experienced a brake failure that could have resulted in a severe accident. While attempting to reverse out of our driveway with the brake pedal fully pressed and the start button engaged, the truck unexpectedly rolled backward out of the driveway. This was alarming, as the brake pedal was firmly engaged, yet the vehicle continued to move. After returning to the driveway, the check engine light, ABS fault, and parking brake faults were all illuminated.
I contacted Ford immediately, and the vehicle was towed to the dealership the next day. We were told that the likely issue was a faulty electronic brake booster controller, and Ford generously provided a rental car while our truck remains in the shop. The truck is still in the shop.
What is most distressing is how this issue could have played out under different circumstances. We are incredibly grateful that this brake failure occurred in our driveway and not while traveling at high speeds on the freeway, where the potential for a catastrophic accident would have been much higher. This malfunction could have led to serious injury to my family or another family on the freeway, which is a risk we cannot ignore.
Given the serious nature of this issue and the continued delay in resolution, my wife and I kindly request that Ford buy back our truck and reimburse us the $2,500 we spent on the window tint and front Paint Protection Film.
We truly appreciate the quality Ford vehicles are known for and the prompt assistance provided by your team so far. However, the safety of our family is paramount, and this experience has severely shaken our confidence in this particular vehicle. Given the circumstances, we believe that a buyback is the most appropriate course of action.
We look forward to your response and a swift resolution to this matter.
Thank you for your attention.
Sponsored
