Scumbag move by Crain Ford Jacksonville Arkansas

[Ponchsox]

Hearing crap like this makes me not want to order a Maverick at all.

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[huunvubu]

If you custom order a Ford vehicle and want to pay MSRP, please do NOT use this dealer. You've been warned!

This is my experience with this dealer. I just want to get the truth out about my experience.

After reading tons of websites and forums I decided to order a Maverick. In August 2021 I went on Ford's Maverick configuration website and ordered a Maverick Lariat Lux Hybrid. The MSRP was 31k. I'm new to my area and randomly selected a dealership close by.
I went to the dealership and asked 2 questions based on my research and reports on Bronco markups.

1. Are you guys going to charge a deposit on my order? The sales manager said, "No".
2. Are you guys going to sell me the Maverick at MSRP? The same sales manager said, "Yes, we will add a dock fee less than 200 bucks".

They copied my DL and I signed paperwork. I was not given a copy. Months later I realized this could be a mistake.

The GM responded, "We instruct all of our sales people that we don't sell any custom orders at MSRP. If you don't buy it we will sell it for 10 thousand over MSRP."

My response, "Is it possible that my order went in before your instructions to you sales team?" This was 8 months ago.

I also mentioned the recent communication from Ford to dealerships about charging over MSRP on custom orders.

Long story short. He wouldn't budge from 7500 over MSRP until I showed him my text from the sales manager the day before that showed the 5000 markup.

Why am I negotiating a 5k markup?

Love the truck, hate my deal.

Very sorry for you.

I too spent a lot of time researching here and watching Tim's @fordvideoguy videos and learned that the only thing that can protect you from the ADM/Junk Options markups was to have a "Buyer's Order" showing all the costs, fees and taxes and shows the final-out-the-door price listed that you agree with signed and dated by you and the General/Sales Manager of the dealership.

That is the only document that can protect you from what happened. If you had attempted to do the "Buyer's Order" at time of order and the General/Sales Manager of the dealership wouldn't sign it that would have been a great big red flag that they were going to do a markup on delivery.

All verbal or one sided agreements can be broken whereas a "Buyer's Order" is a signed contract binding you to buy the vehicle and the dealer selling you the vehicle at the agreed upon price.

I have requested that the @Administrator post a sticky that a "Buyer's Order" protect you from markups but for some reason the Administrator hasn't done so.

There have been a number of folks here who have either had to pay a markup or walk away from their order because they have found out that verbal or only buyer signed documents are worthless and don't hold water upon delivery of your vehicle.

 

[huunvubu]

Hearing crap like this makes me not want to order a Maverick at all.

Do an order and have a "Signed Buyers Order" done.

That protects you from bad dealerships.

 

[DryHeat]

@DryHeat you may be on to something. I never received requested pictures of his sister either.

Looks like the Admin deleted @jbpoole's joke and the posts that responded to it.

That's nice. Now there's only a half-dozen versions of the same joke scattered around the forum.

 

[Mavhead]

Looks like the Admin deleted @jbpoole's joke and the posts that responded to it.

That's nice. Now there's only a half-dozen versions of the same joke scattered around the forum.

I was wondering about that.... I completely missed it.


If a dealer dealer does this kind of shady business to me, he's going to find himself hunted. I'll give him good reason to get out of the business. Luckily, I also ordered two trucks from two different dealerships so try to cover my ass.

 

[mr mojo risen]

Looks like the Admin deleted @jbpoole's joke and the posts that responded to it.

That's nice. Now there's only a half-dozen versions of the same joke scattered around the forum.

I missed the joke…… Would you mind repeating it???

 

[mr mojo risen]

On a more serious note, really sorry to read what the OP and others have gone through getting hosed by bad dealers. Pisses me off to read these stories.

This is why I would rather go to the dentist and have crowns installed than go car shopping at a dealership. Never had a root canal but I would probably rather do that too instead of car shopping.

 

[trenado88]

left them a review on google

 

[Johnkn]

That's why I ASKED ..... Never said it was hearsay.

Can you clarify as a lawyer? Just asking

LOL. You asked if it could be pursued as a bait and switch, and I responded, “based on what, hearsay?”

Because if the buyer doesn’t have any form of contract, it’s nothing more than hearsay.

.

 

[Champ]

Do an order and have a "Signed Buyers" done.

That protects you from bad dealerships.

Absolutely nothing will protect you from a scumbag dealer. To many ways to screw you. Guess how elaborate a contract would need to be to pretend to 'protect' you. The attorney fees would be higher than any markup and to get a promise of the delivery of a third party product? Consideration? Timeliness? How specific the performance requested? To many third party signatures in the chain. Variable outs abound! Even a 100% deposit is no guarantee! Research and avoidance of bad dealers is your best chance of fairness, but not even that is 100% fail proof! https://www.lawdistrict.com/articles/7-elements-of-legal-valid-contracts

 

[Area51FM]

If you custom order a Ford vehicle and want to pay MSRP, please do NOT use this dealer. You've been warned!

This is my experience with this dealer. I just want to get the truth out about my experience.

After reading tons of websites and forums I decided to order a Maverick. In August 2021 I went on Ford's Maverick configuration website and ordered a Maverick Lariat Lux Hybrid. The MSRP was 31k. I'm new to my area and randomly selected a dealership close by.
I went to the dealership and asked 2 questions based on my research and reports on Bronco markups.

1. Are you guys going to charge a deposit on my order? The sales manager said, "No".
2. Are you guys going to sell me the Maverick at MSRP? The same sales manager said, "Yes, we will add a dock fee less than 200 bucks".

They copied my DL and I signed paperwork. I was not given a copy. Months later I realized this could be a mistake.

Months went by while I patiently read about deliveries and dealer experiences on the Maverick Chat forums. I also read about Ford's disappointment with dealerships marking up custom orders like mine. I also learned many dealerships are indeed selling Mavericks and Broncos at MSRP. I even learned about Smart Vincent, a dealer tool to see what promos were available during the order process.

Months go by..

My sales person texted me that my Maverick had arrived at the dealership. I told them I was closing on a house in around 5 business days and I was buying it for sure!

I got a text back, "no problem we'll keep it in the showroom til then".

The next day I get a text that the GM was adding 5000 dollars to my vehicle. I mentioned that I was told the vehicle would be sold to me at MSRP. They said that's a decision coming from the GM.

Based on what I had seen on YouTube videos and the Maverick Chat site I called the Ford complaint line several times.

Responses ranged from, "The dealers can do what they want. " to "Ford is penalizing dealerships if they charge over MSRP on custom orders by reducing allocations."

One person on the complaint line even said,"Because of franchise law Ford is limited on what they can do." They mentioned, "try talking to the GM at the dealer".

So that's what I did.

After arriving at the dealership. (haven't closed on my house yet) I politely asked to speak with the GM. My salesperson escorted me to the GMs office and told the GM, "I was just letting the customer know we are adding a market adjustment of 5000 dollars to his Maverick. The GM said and I quote," No, the markup 7500"!

After waiting 8 months only to get sucker punched by the dealership.

Trying to keep my cool I stepped into the GMs office.

I told my story as above, and about the 2 questions I asked.

The GM responded, "We instruct all of our sales people that we don't sell any custom orders at MSRP. If you don't buy it we will sell it for 10 thousand over MSRP."

My response, "Is it possible that my order went in before your instructions to you sales team?" This was 8 months ago.

I also mentioned the recent communication from Ford to dealerships about charging over MSRP on custom orders.

Long story short. He wouldn't budge from 7500 over MSRP until I showed him my text from the sales manager the day before that showed the 5000 markup.

Why am I negotiating a 5k markup?

After closing on my house I ended the truck with the 5000 dollar markup.
Gues what happens next they try to sell it to me at 4.9 percent interest. I had to insist they look it up on Smart Vincent and only then they gave me the 1.9 interest that was on Ford's website when I configured my truck.

Can't wait for the Ford survey.

I've got 5 thousand reasons to expose this dealership and warn others.

Please repost my story.

Love the truck, hate my deal.

I would have exposed them on YouTube and called the local news. Dealerships don't like to be exposed.

 

[DryHeat]

Absolutely nothing will protect you from a scumbag dealer. To many ways to screw you. Guess how elaborate a contract would need to be to pretend to 'protect' you. The attorney fees would be higher than any markup and to get a promise of the delivery of a third party product? Consideration? Timeliness? How specific the performance requested? To many third party signatures in the chain. Variable outs abound! Even a 100% deposit is no guarantee! Research and avoidance of bad dealers is your best chance of fairness, but not even that is 100% fail proof! https://www.lawdistrict.com/articles/7-elements-of-legal-valid-contracts

If contracts were as useless as you claim, people wouldn't go to the trouble to make them. And enforcing contracts is not that difficult. In fact, the article you cited concludes this way:

Writing a contract isn’t a difficult task but it is one that requires care. As long as you include the 7 features listed above in some capacity you can have faith that your written agreement will be legally binding and properly protected when it is put into action.

Contracts don't have to be "elaborate." The standard sales contracts used by most car dealers (not installment sales contracts) usually run about one page, front and back. Most states have adopted the Uniform Commercial Code (UCC), which fleshes out most of the necessary provisions for such contracts.

The problems people have complained about here almost never involve a dealer breaking a signed contract. Instead, they involve (1) dealers choreographing the ordering process so that the buyer thinks they have a contract when in fact they don't, or (2) dealers bullying people to walk away if they do have a contract.

 

[coxwm2]

Hearing crap like this makes me not want to order a Maverick at all.

Step out of your Maverick "bubble" and visit other car lots / manufacturers. EVERY new car on EVERY dealer lot I have visited has an ADM added to MSRP. But, don't trust my word, go check it out for yourself.

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