Asked for price protection got called difficult and asked to leave.

[Poizon_iv_19]

Hazen Culley

April 8, 2022 at 9:41 AM

I ordered my XLT Hybrid Alto Blue, Luxury Package, Trailer hitch, Co-Pilot360, and have removed the Spray-in Bed liner, back in the last week of October. After not hearing anything from Ford Co. I called Marketing and Sales and YES they had my order. It would have been nice to get a confirmation that they in-fact had my order. As of today I have not been given a build date or a VIN. Since it is getting late in the production year for a 2022 model I called M&S again asking what was the plan if I had not received my Model 2022 by the time they transitioned to the 2023 model. I was told that my order will be rolled over and I would be given a 2023 model with the options I ordered. Based on a limited knowledge of Contract Law it would seem the Ford and I have a contract. The three parts of a contract are “Offer”, “Acceptance”, and “Considerance Paid”. I beleive my dealings with Ford Co. meeting those criteria. My sales person Chris Brubaker and dealer O.C.Welch in Hilton Head/Hardeville, SC. have been very considerate during the extended delays. They have let me continue to drive the vehicle I’m trading in, until my Maverick arrives. I see this as going above and beyond normal customer service.

Ford sells the truck to the dealer. Then dealer sells it to you as an independent operator. Ford can impose punitive damages only by withholding stock vehicles in the future for the dealer. They don’t have any other options

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[Checkmate44]

Hazen Culley

April 8, 2022 at 9:41 AM

I ordered my XLT Hybrid Alto Blue, Luxury Package, Trailer hitch, Co-Pilot360, and have removed the Spray-in Bed liner, back in the last week of October. After not hearing anything from Ford Co. I called Marketing and Sales and YES they had my order. It would have been nice to get a confirmation that they in-fact had my order. As of today I have not been given a build date or a VIN. Since it is getting late in the production year for a 2022 model I called M&S again asking what was the plan if I had not received my Model 2022 by the time they transitioned to the 2023 model. I was told that my order will be rolled over and I would be given a 2023 model with the options I ordered. Based on a limited knowledge of Contract Law it would seem the Ford and I have a contract. The three parts of a contract are “Offer”, “Acceptance”, and “Considerance Paid”. I beleive my dealings with Ford Co. meeting those criteria. My sales person Chris Brubaker and dealer O.C.Welch in Hilton Head/Hardeville, SC. have been very considerate during the extended delays. They have let me continue to drive the vehicle I’m trading in, until my Maverick arrives. I see this as going above and beyond normal customer service.

 

[999]

Demand an Extended Warranty.

 

[Maaav]

Im in the same situation. The dealership didn't honor the price even though I reserved my mav since July. I tried to explain to them they were going to get refunded the extra money by ford but still nothing. They also tried to mark it up like 4 grand but I was like oh no That's not happening so I only paid the increased price from December which I'm planning on calling Ford to get it back. Does anyone know the direct line to deal with this crap!?
Thanks

 

[999]

You're not getting it back, lol.

 

[stick]

I just had to tell him I would wait outside while my husband does the paperwork. He picked up his folder and said he didn’t want to sell it to us. My husband ever the peacemaker is handling the finance discussion now.

sounds like this scum bag is really trying to get you to walk out so he can call the next guy on the list and make $5K more. I agree that this guy needs to be lite up with Ford. Shine the light on that roach!

 

[Poizon_iv_19]

Im in the same situation. The dealership didn't honor the price even though I reserved my mav since July. I tried to explain to them they were going to get refunded the extra money by ford but still nothing. They also tried to mark it up like 4 grand but I was like oh no That's not happening so I only paid the increased price from December which I'm planning on calling Ford to get it back. Does anyone know the direct line to deal with this crap!?
Thanks

Yep me too.

 

[Gilbillygucci]

I fought my $100 increase (XL, with Co360, 4k and manual window) I told them they either give me the price before the increase or I will pay it and give them a negative Ford Review after purchase along with a negative review on Google with photos of my signed contract. The caved in after that.

Once the paperwork is signed, I would mention that fact when they beg to get 5 star reviews from Ford and their affiliate google review.

 

[F1PRB22GA]

Only $110 for me too, but the salesperson said that the dealership would never get that money back from Ford, so No, I did not get it.

On top of that, my salesperson called me a week after purchase, angry at me because I cost him a $1500 bonus because I didn't leave them a five star review, which was expressly because of this issue.

 

[Chris_G]

Only $110 for me too, but the salesperson said that the dealership would never get that money back from Ford, so No, I did not get it.

On top of that, my salesperson called me a week after purchase, angry at me because I cost him a $1500 bonus because I didn't leave them a five star review, which was expressly because of this issue.

According to my math, the salesperson could have paid the $110 and been $1390 ahead. Oh well, silly salesperson.

 

[FESTUS]

bUY THE TRUCK THEN TURN THE SCUM BAG DEALER IN TO FORD. IF WE DONT STAND UP FOR OURSELVES THEN SCUM BAGS LIKE THIS DEALER TAKES ADVANTAGE

 

[dalola]

According to my math, the salesperson could have paid the $110 and been $1390 ahead. Oh well, silly salesperson.

Funny how the greed of today blinds even the greed of tomorrow in these A-holes.

 

[Nandn205]

Funny how the greed of today blinds even the greed of tomorrow in these A-holes.

They are betting on the American consumer having a short memory. Unfortunately I think they will be just fine after all this blows over, and I think they will have a whole new bag of tricks to separate people from their cash.

 

[Samus L. Jackson]

Only $110 for me too, but the salesperson said that the dealership would never get that money back from Ford, so No, I did not get it.

Why wouldn't the dealer get the money back from Ford? Was the salesperson just mistaken? Was he/she lying?? Sounds like Ford is pretty official about price protection to me?

On top of that, my salesperson called me a week after purchase, angry at me because I cost him a $1500 bonus because I didn't leave them a five star review, which was expressly because of this issue.

This sounds extremely inappropriate and unprofessional. Maybe the salesperson needed to be more familiar with the price protection. Unless I'm missing something here.

 

[boe757]

I posted a couple of videos "dealer junk fees" in General Automotive talk; not exactly your situation but should be interesting because of dealers getting sued

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