Dealer said "Build Won't Arrive in 22" (Busted)

[Rob Cactus Gray]

Seems as though every day we see another post “Dealer called to tell me my order won’t be built in 2022.” It should be clear by now that the dealers don’t know if your truck will, or won’t, be built in 2022. a few things that may be prompting these calls are below. It should be stressed that you have the power here, or the dealer would not call you. Do NOT cancel your order!

Edit - These are not a direct indication of nefarious acts by the dealership, or salesperson. This is to help make a more informed decision if approached by your dealer (salesperson). I have personally only heard “long long time” from my car sales lady.

1. Claim - The dealer predicts that a bunch of orders won’t make MY22 based on allocation history.

Reality – While completely true that some MY22 order won’t be built you should take this claim with a grain of salt. No one can tell you for certain your order won’t be built in MY22. Regardless, if you cancel your order, you will start back at square one in August for a MY23 and lose price protection.

2. Claim - The dealer was informed of roll over MY22 builds and supply shortages.

Reality - Both are factual claims, your build may not come in MY22. However, to price lock for MY23 KEEP YOUR ORDER.

3. Claim - The dealer is saying that Ford isn’t building any more Mavericks this year, or something along these lines.

Reality – The dealer wants to sell you truck with a huge mark up. Edit - Ford isn’t taking more orders for MY22 so someone might have gotten the information wrong.

4. Dealer wants you to remove constraint items to ensure a build date, for example: Co-Pilot 360, Lux Package, spray in bed liner, etc. Edit - Ford requested dealers do this.

Reality – This claim is partially true (Ford requested dealers do it), but I don’t recommend following it. No matter what packages are removed there is no assurance of a build date. However, the customer will lose price protection for the packages removed AND be less happy with the truck. My only exceptions are the spray in bed liner and bed covers. Those can be applied aftermarket with no downgrade. Additionally, if enough people remove the constraints your build has a better chance of being picked up. Ford wants us to build our trucks and you did, so keep it that way.


In summery

The dealer is looking out for the dealer. They want your truck to show up to sell it to anyone (if possible, not you). The sooner they get the truck the sooner they make a profit. Keep your order and keep hope that you get the magic email of a build date.

Bonus

Some of you want to leave your dealer after the headaches, but you can't transfer the order to another dealer. I've tried like hell to get this done and it is not possible.

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[pxpaulx]

Totally agree with #4 - keep anything that is factory-only (and that you can't live without!); drop all other items that can be added by the dealer or done later (Tonneau, mats, mud flaps etc).

 

[MikeInFla]

Totally agree with #4 - keep anything that is factory-only (and that you can't live without!); drop all other items that can be added by the dealer or done later (Tonneau, mats, mud flaps etc).

That's what I did. Dropped the tonneau cover and swing tool box. Dealer said they can get those ordered in 3-5 days so it made sense to drop.

 

[Old Ranchero]

agree with most of your points, except for 1- you keep repeating "the Dealer wants to...". I don't think the order to con people into cancelling their order so they can add ADM and make more profit is coming from up high on the foodchain at dealerships. IMHO, this is strictly being done by sleazy individual sales persons who have nothing to lose and probably aren't planning to work at their current dealership for a long career anyways. The sales GM or equivalent may be aware and turn a blind eye to the con jobs, but I don't think they would openly encourage it with their fingerprints all over it for when complaints eventually go to Ford. Of course I could be wrong.

 

[MORRISX5]

Disagree with 4. Ford asked the dealers to contact customer's asking they remove certain item's. This has nothing to do with the dealer

 

[Rob Cactus Gray]

Disagree with 4. Ford asked the dealers to contact customer's asking they remove certain item's. This has nothing to do with the dealer

Ford did ask for it to happen. But the messenger gets the blame for not delivering a clear message. Some dealers might deliver the messsge correctly while others leave out details. Such as the lack of a guaranteed build date, or that the truck could still be built as is, or price protection if rolled into a FY23. This might not intentional but it is what it is.

agree with most of your points, except for 1- you keep repeating "the Dealer wants to...". I don't think the order to con people into cancelling their order so they can add ADM and make more profit is coming from up high on the foodchain at dealerships. IMHO, this is strictly being done by sleazy individual sales persons who have nothing to lose and probably aren't planning to work at their current dealership for a long career anyways. The sales GM or equivalent may be aware and turn a blind eye to the con jobs, but I don't think they would openly encourage it with their fingerprints all over it for when complaints eventually go to Ford. Of course I could be wrong.

This was to help people, not accuse anyone dealership or salesperson. Three of these points are not necessarily nefarious. I was using the word “dealer” as a catch all for dealership or salesperson.

 

[Mymaverick2021]

agree with most of your points, except for 1- you keep repeating "the Dealer wants to...". I don't think the order to con people into cancelling their order so they can add ADM and make more profit is coming from up high on the foodchain at dealerships. IMHO, this is strictly being done by sleazy individual sales persons who have nothing to lose and probably aren't planning to work at their current dealership for a long career anyways. The sales GM or equivalent may be aware and turn a blind eye to the con jobs, but I don't think they would openly encourage it with their fingerprints all over it for when complaints eventually go to Ford. Of course I could be wrong.

And don't forget Ford can't Dictate prices to their Dealerships beyond MSRP but they can and hopefully will hold back their Allocations and give them to Dealerships that are more customer friendly

 

[Old Ranchero]

Ford did ask for it to happen. But the messenger gets the blame for not delivering a clear message. Some dealers might deliver the messsge correctly while others leave out details. Such as the lack of a guaranteed build date, or that the truck could still be built as is, or price protection if rolled into a FY23. This might not intentional but it is what it is.




This was to help people, not accuse anyone dealership or salesperson. Three of these points are not necessarily nefarious. I was using the word “dealer” as a catch all for dealership or salesperson.

got that. my point was the generalization to include any employee under the heading of "dealership" here. I just don't think it is a widespread scheme operated from the top down the way many people around here apparently believe. Having known people in the business, I haven't seen many instances where ownership or upper management deliberately cooks up a scheme to screw customers as their company policy and directs everyone underneath them follow that policy. Much more likely these cases where they pull a bait and switch or make the fake calls trying to get people to cancel their orders instead of taking delivery are generated by sleazy sales people with without knowledge/approval of ownership or higher management. It's real easy to get a bad reputation in that industry and much harder to earn a good rep.

 

[RebellaE]

agree with most of your points, except for 1- you keep repeating "the Dealer wants to...". I don't think the order to con people into cancelling their order so they can add ADM and make more profit is coming from up high on the foodchain at dealerships. IMHO, this is strictly being done by sleazy individual sales persons who have nothing to lose and probably aren't planning to work at their current dealership for a long career anyways. The sales GM or equivalent may be aware and turn a blind eye to the con jobs, but I don't think they would openly encourage it with their fingerprints all over it for when complaints eventually go to Ford. Of course I could be wrong.

Good point. And, since the dealer's future allocations can be restricted if too many orders are not sold to their original buyer, it is very possible that the sales guy is doing this to make the higher commission because he/she doesn't care about the dealership's allocations (back to your point about not in it for the long run).

 

[YOBY]

That's what I did. Dropped the tonneau cover and swing tool box. Dealer said they can get those ordered in 3-5 days so it made sense to drop.

So the dealer can get accessories in 3-5 days, but the factory can't get the same items to install.

 

[MikeInFla]

So the dealer can get accessories in 3-5 days, but the factory can't get the same items to install.

Yep, That's what they said. And if they can't I'll just get a tonneau cover somewhere else.

 

[YOBY]

Yep, That's what they said. And if they can't I'll just get a tonneau cover somewhere else.

Sorry Guys, just woke up to some good news after 9 months.


Welcome
Your 2022 Maverick LARIAT is in final preparation with Gene Latta Ford, Inc.!

Dealer will contact you soon
The dealership is making the final preparation for your new vehicle, they will be reaching out to you soon to set up your delivery!
Ford Accessories

• Order Confirmed 06/29/2021, Step 1 of 5 , Completed
  Order Confirmed
  06/29/2021
  1
• In Production 02/09/2022, Step 2 of 5 , Completed
  In Production
  02/09/2022
  2
• Built 02/09/2022, Step 3 of 5 , Completed
  Built
  02/09/2022
  3
• Shipped Step 4 of 5 , Completed
  Shipped
  4
• Final Preparation 03/16/2022, Step 5 of 5 , In Progress
  Final Preparation
  5

 

[Rob Cactus Gray]

Sorry Guys, just woke up to some good news after 9 months.


Welcome
Your 2022 Maverick LARIAT is in final preparation with Gene Latta Ford, Inc.!

Dealer will contact you soon
The dealership is making the final preparation for your new vehicle, they will be reaching out to you soon to set up your delivery!
Ford Accessories

• Order Confirmed 06/29/2021, Step 1 of 5 , Completed
  Order Confirmed
  06/29/2021
  1
• In Production 02/09/2022, Step 2 of 5 , Completed
  In Production
  02/09/2022
  2
• Built 02/09/2022, Step 3 of 5 , Completed
  Built
  02/09/2022
  3
• Shipped Step 4 of 5 , Completed
  Shipped
  4
• Final Preparation 03/16/2022, Step 5 of 5 , In Progress
  Final Preparation
  5

Is it a boy or girl? Congratulations

 

[Eagle11]

agree with most of your points, except for 1- you keep repeating "the Dealer wants to...". I don't think the order to con people into cancelling their order so they can add ADM and make more profit is coming from up high on the foodchain at dealerships. IMHO, this is strictly being done by sleazy individual sales persons who have nothing to lose and probably aren't planning to work at their current dealership for a long career anyways. The sales GM or equivalent may be aware and turn a blind eye to the con jobs, but I don't think they would openly encourage it with their fingerprints all over it for when complaints eventually go to Ford. Of course I could be wrong.

Here is the issue, whether it's the salesperson or not, doesn't matter that salesperson represents the dealers, and IF the GM turns a blind eye just means the dealership is the issue. IT's a sleazy dealership.

My dealer tacks on 2500 ADM and about $1800 of extras, I was able to get my Maverick without that stuff. BTW, I pick my Maverick up today. So they add $4300 to the cost of the truck it's their way of making additional money so if you want your Maverick you pay this or walk away.

I get why they are doing it, but on the other side, you are just pissing off your customers. THis might be why Ford is looking at the idea of dumping dealerships altogether.

 

[YOBY]

Is it a boy or girl? Congratulations

My wife named it Bart Maverick.

Thanks Rob,
My wife also told me to visit Hair Club for Men and get the hair back that I lost over the last 9 months.

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