Ferman Ford Clearwater - Bait and Switch - My Complaint to Ford

[Old Ranchero]

this is the kind of letter I write when I'm really mad- and then stick it in a drawer (or leave in Drafts folder on my PC) to look at later after I cooled off and decide not to waste another minute of my life picking a fight over

Sponsored

 

[uh50]

You know .... Im not really sure how to respond to you . On this forum you state you dont even really care as time goes on about getting a Maverick. I am not in that boat. I want one for my business. I ordered one last August. What does spending 10K more and buying a Tacoma have to do in any way with my post about a dishonest FORD dealer ? I guess I am the opposite of you then, if I see a company doing something Illegal I DONT let things go - I move on AFTER I let everyone know what scumbags they are. and Im happy to complain to the State of Florida about unethical ILLEGAL business practices so they dont do this to the next guy. I posted this only to spotlight the scumbags at Ferman Ford of Clearwater

On principle you did exactly the right thing. I think I would go one step farther. Take out a 1/4 page ad in the Ford Dealer's local paper and let the community they sell to know exactly what is going on.

As far as damage, you are out your time spent on trying to purchase their vehicle and now you will have to spend time buying another, someplace. You are a businessman, there is a cost to spending your time without getting results. Disappointment is also punitive. I don't know if it is recoverable, but I would certainly look into it.

Sorry, for your troubles. You'd think we are past deceptive auto dealers this day and age.

 

[Redneck Garage]

this is the kind of letter I write when I'm really mad- and then stick it in a drawer (or leave in Drafts folder on my PC) to look at later after I cooled off and decide not to waste another minute of my life picking a fight over

I hear ya - I can pretty much file it in a drawer after sending it to Ford. What will happen with it ? Hopefully Ford will question the dealership. Will it help me ? Doubtful BUT they may have to waste as much time answering my complaint as I wasted dealing with them.

 

[NJ Pinelands]

yup the other one is still on their site as well.

Here is the thread for Alabama—

https://www.mavericktruckclub.com/forum/threads/alabama.1898/page-8

 

[Maverick2023]

Who knew it would be this much headache buying a freaking truck from Ford. Once I’m done with this mess I’m not going back again. This is just me.

 

[MaviXL]

On principle you did exactly the right thing. I think I would go one step farther. Take out a 1/4 page ad in the Ford Dealer's local paper and let the community they sell to know exactly what is going on.

As far as damage, you are out your time spent on trying to purchase their vehicle and now you will have to spend time buying another, someplace. You are a businessman, there is a cost to spending your time without getting results. Disappointment is also punitive. I don't know if it is recoverable, but I would certainly look into it.

Sorry, for your troubles. You'd think we are past deceptive auto dealers this day and age.

Yea, then buy an ad in the local phone book. That'll show em!

The Google reviews have clearly been the eye opener. If a business operates this way I see no harm in pointing it out. If they want to list it at 10k over msrp. No problem. Just don't advertise it at 5k over and have a guy drive out... only to show him a different price. I would not be ok with someone wasting my day. But also not surprised this happened. I'd say confirm everything before making a trip out.

I have a deposit down with a price in writing on my order. Best I can do.

 

[pigsareus]

no dealer is gonna pay

Just had a great experience with the scumbags at Ferman Ford in CLearwater. The following is the complaint letter I sent to Ford - I was pretty damn mad - I plan on lodging a complaint to the Florida Department of Highway Safety and Motor Vehicles just to be a pita to them - This is my Greenlady story hahaha. Thought yall might find it interesting. Wondering when Ford will switch to a direct to consumer pricing to end all this crap. Just to be clear, I wasnt upset at the additional ADM of 5K - I was upset at the end they tried to add ANOTHER 5K - half the MSRP of the vehicle in "Market Adjustments" .

Hello Ms Ford,

Usually I just let things go and not complain, however when conduct of a business becomes "bait and switch" and pretty much fraud I felt the need to notify someone at Ford corporate.

Last August I ordered a Maverick from my local Ford dealer - Ford of Franklin. I am needing a service truck for my business. I was told by my salesman that yes, it will arrive in November or December. A few months later I got a call - uh yeah it's delayed now it's going to be February or March. I still haven't received a build date and scheduling is going on for May build - I'm honestly not sure if Ill even get a truck this year. With that in mind I searched dealer sites to see if any had a Maverick for sale. This is how I came into contact with Ferman Ford of Clearwater.

Ferman Had an XL Hybrid in white listed on their site for 26,900. I realized they had added 5000 dealer mark up and due to my need I was OK with that- After what Jim Farley said about Dealers and unreasonable markups I thought it was sad but like I said, I need a truck. I emailed the dealership asking about availability and was answered by a pleasant person named Heather and after a few text messages she did indeed confirm the truck was on the way, was available and that she would forward my info to the sales manager - Awesome ! Next I received a call from John McVey, one of their salesmen. He was a very nice guy - he told me the truck is on the way and as soon as it hit the lot he would call me and send the paperwork for purchase and I would be the first one it was offered to. Great ! Fast forward to today ( Saturday 3/12/22 ) I get a phone call from the sales manager - hey the truck will be coming in soon we can go ahead and finalize the paperwork if you want to buy it !! I said Awesome !!! Send it on over Ill pay half down and finance the rest. He said great I then asked if it will be Ford Motor Credit ( My credit is somewhere in the 820's ) I said I saw they had some pretty good rates on the Maverick and he told me uhh yeah we don't go thru them usually we get better rates with a local bank ( First lie ) . Ok great - Id cross that bridge when I came to it anyway ....
Imagine my surprise when I received a proposal for the truck I had inquired about including a vin number for 10,0000 OVER MSRP. I called him back and said hey that's not the price you had on your website !! First Uh yeah we cant keep those trucks off the website until they are delivered .... I asked then why isnt is just listed as MSRP if it is a customer order - not 5K over ? He then started the heavy lying- he said uhhh yeah the truck you mentioned was already sold - ( how indeed did he a few minutes earlier send me a proposal to sign for that truck then right ? ) He then goes on to tell me uhh the truck we can sell you is a Silver XL base model. I said uh huh he said now we buy these trucks from other dealerships and it cost us 10,000 to get it so we cant offer any discounts off that. As I strongly disagreed with him and said how in the world could you charge 10K over on a 20K truck. He informed me that if I knew about how business worked I would know they made money on their financing not the sale of the trucks. I said this is dishonest and he said well take it or leave it.

I then complained to Jason Bray the general sales manager - he also said yeah we pay 10K over for these trucks. He then backed up the story that the white truck - the one I had gotten a proposal to sign on a few minutes earlier .... was sold " And " sorry about the confusion. I then said well there's no confusion on my part - I called on a truck advertised on your website with a vin , your folks told me it was available, your folks called and said it was in, you sent me a proposal to buy it and when I pointed out it wasn't the price AS ADVERTISED - you then said uhhh the truck is sold. Scam artists.

So Ms Ford thats my story. I'm disappointed in many aspects - first I still havent even gotten a build date for my Lariat - however I can understand that as far as supply chain, chips - I get it. Hopefully I may get a build date soon. What is more troubling is that there are Ford dealers that are actually committing FRAUD - advertising trucks not only for 5000 over MSRP but at the last moment adding ANOTHER 5000.00 to the price and if you compain its somewhat like the Soup Nazi on Seinfeld - No Maverick For You .... ( sorry that just popped in my head lol ) I am exploring who else to complain to about this particular dealership and their bait and switch tactics - I felt someone at Ford Corporate might also address their dishonesty as well.

I have included with this email documentation of my dealings including the advertisement on their website and the proposal today for the Maverick XL Vin # 3FTTW8E33NRA18268 I have more documentation of my conversations if needed.

Thanks so much for your time.

David W Sutton

[/QUOT

Just had a great experience with the scumbags at Ferman Ford in CLearwater. The following is the complaint letter I sent to Ford - I was pretty damn mad - I plan on lodging a complaint to the Florida Department of Highway Safety and Motor Vehicles just to be a pita to them - This is my Greenlady story hahaha. Thought yall might find it interesting. Wondering when Ford will switch to a direct to consumer pricing to end all this crap. Just to be clear, I wasnt upset at the additional ADM of 5K - I was upset at the end they tried to add ANOTHER 5K - half the MSRP of the vehicle in "Market Adjustments" .

Hello Ms Ford,

Usually I just let things go and not complain, however when conduct of a business becomes "bait and switch" and pretty much fraud I felt the need to notify someone at Ford corporate.

Last August I ordered a Maverick from my local Ford dealer - Ford of Franklin. I am needing a service truck for my business. I was told by my salesman that yes, it will arrive in November or December. A few months later I got a call - uh yeah it's delayed now it's going to be February or March. I still haven't received a build date and scheduling is going on for May build - I'm honestly not sure if Ill even get a truck this year. With that in mind I searched dealer sites to see if any had a Maverick for sale. This is how I came into contact with Ferman Ford of Clearwater.

Ferman Had an XL Hybrid in white listed on their site for 26,900. I realized they had added 5000 dealer mark up and due to my need I was OK with that- After what Jim Farley said about Dealers and unreasonable markups I thought it was sad but like I said, I need a truck. I emailed the dealership asking about availability and was answered by a pleasant person named Heather and after a few text messages she did indeed confirm the truck was on the way, was available and that she would forward my info to the sales manager - Awesome ! Next I received a call from John McVey, one of their salesmen. He was a very nice guy - he told me the truck is on the way and as soon as it hit the lot he would call me and send the paperwork for purchase and I would be the first one it was offered to. Great ! Fast forward to today ( Saturday 3/12/22 ) I get a phone call from the sales manager - hey the truck will be coming in soon we can go ahead and finalize the paperwork if you want to buy it !! I said Awesome !!! Send it on over Ill pay half down and finance the rest. He said great I then asked if it will be Ford Motor Credit ( My credit is somewhere in the 820's ) I said I saw they had some pretty good rates on the Maverick and he told me uhh yeah we don't go thru them usually we get better rates with a local bank ( First lie ) . Ok great - Id cross that bridge when I came to it anyway ....
Imagine my surprise when I received a proposal for the truck I had inquired about including a vin number for 10,0000 OVER MSRP. I called him back and said hey that's not the price you had on your website !! First Uh yeah we cant keep those trucks off the website until they are delivered .... I asked then why isnt is just listed as MSRP if it is a customer order - not 5K over ? He then started the heavy lying- he said uhhh yeah the truck you mentioned was already sold - ( how indeed did he a few minutes earlier send me a proposal to sign for that truck then right ? ) He then goes on to tell me uhh the truck we can sell you is a Silver XL base model. I said uh huh he said now we buy these trucks from other dealerships and it cost us 10,000 to get it so we cant offer any discounts off that. As I strongly disagreed with him and said how in the world could you charge 10K over on a 20K truck. He informed me that if I knew about how business worked I would know they made money on their financing not the sale of the trucks. I said this is dishonest and he said well take it or leave it.

I then complained to Jason Bray the general sales manager - he also said yeah we pay 10K over for these trucks. He then backed up the story that the white truck - the one I had gotten a proposal to sign on a few minutes earlier .... was sold " And " sorry about the confusion. I then said well there's no confusion on my part - I called on a truck advertised on your website with a vin , your folks told me it was available, your folks called and said it was in, you sent me a proposal to buy it and when I pointed out it wasn't the price AS ADVERTISED - you then said uhhh the truck is sold. Scam artists.

So Ms Ford thats my story. I'm disappointed in many aspects - first I still havent even gotten a build date for my Lariat - however I can understand that as far as supply chain, chips - I get it. Hopefully I may get a build date soon. What is more troubling is that there are Ford dealers that are actually committing FRAUD - advertising trucks not only for 5000 over MSRP but at the last moment adding ANOTHER 5000.00 to the price and if you compain its somewhat like the Soup Nazi on Seinfeld - No Maverick For You .... ( sorry that just popped in my head lol ) I am exploring who else to complain to about this particular dealership and their bait and switch tactics - I felt someone at Ford Corporate might also address their dishonesty as well.

I have included with this email documentation of my dealings including the advertisement on their website and the proposal today for the Maverick XL Vin # 3FTTW8E33NRA18268 I have more documentation of my conversations if needed.

Thanks so much for your time.

David W Sutton

and that $999 Doc fee? ! what a bunch of pigs

 

[GreenLady]

Just had a great experience with the scumbags at Ferman Ford in CLearwater. The following is the complaint letter I sent to Ford - I was pretty damn mad - I plan on lodging a complaint to the Florida Department of Highway Safety and Motor Vehicles just to be a pita to them - This is my Greenlady story hahaha. Thought yall might find it interesting. Wondering when Ford will switch to a direct to consumer pricing to end all this crap. Just to be clear, I wasnt upset at the additional ADM of 5K - I was upset at the end they tried to add ANOTHER 5K - half the MSRP of the vehicle in "Market Adjustments" .

Hello Ms Ford,

Usually I just let things go and not complain, however when conduct of a business becomes "bait and switch" and pretty much fraud I felt the need to notify someone at Ford corporate.

Last August I ordered a Maverick from my local Ford dealer - Ford of Franklin. I am needing a service truck for my business. I was told by my salesman that yes, it will arrive in November or December. A few months later I got a call - uh yeah it's delayed now it's going to be February or March. I still haven't received a build date and scheduling is going on for May build - I'm honestly not sure if Ill even get a truck this year. With that in mind I searched dealer sites to see if any had a Maverick for sale. This is how I came into contact with Ferman Ford of Clearwater.

Ferman Had an XL Hybrid in white listed on their site for 26,900. I realized they had added 5000 dealer mark up and due to my need I was OK with that- After what Jim Farley said about Dealers and unreasonable markups I thought it was sad but like I said, I need a truck. I emailed the dealership asking about availability and was answered by a pleasant person named Heather and after a few text messages she did indeed confirm the truck was on the way, was available and that she would forward my info to the sales manager - Awesome ! Next I received a call from John McVey, one of their salesmen. He was a very nice guy - he told me the truck is on the way and as soon as it hit the lot he would call me and send the paperwork for purchase and I would be the first one it was offered to. Great ! Fast forward to today ( Saturday 3/12/22 ) I get a phone call from the sales manager - hey the truck will be coming in soon we can go ahead and finalize the paperwork if you want to buy it !! I said Awesome !!! Send it on over Ill pay half down and finance the rest. He said great I then asked if it will be Ford Motor Credit ( My credit is somewhere in the 820's ) I said I saw they had some pretty good rates on the Maverick and he told me uhh yeah we don't go thru them usually we get better rates with a local bank ( First lie ) . Ok great - Id cross that bridge when I came to it anyway ....
Imagine my surprise when I received a proposal for the truck I had inquired about including a vin number for 10,0000 OVER MSRP. I called him back and said hey that's not the price you had on your website !! First Uh yeah we cant keep those trucks off the website until they are delivered .... I asked then why isnt is just listed as MSRP if it is a customer order - not 5K over ? He then started the heavy lying- he said uhhh yeah the truck you mentioned was already sold - ( how indeed did he a few minutes earlier send me a proposal to sign for that truck then right ? ) He then goes on to tell me uhh the truck we can sell you is a Silver XL base model. I said uh huh he said now we buy these trucks from other dealerships and it cost us 10,000 to get it so we cant offer any discounts off that. As I strongly disagreed with him and said how in the world could you charge 10K over on a 20K truck. He informed me that if I knew about how business worked I would know they made money on their financing not the sale of the trucks. I said this is dishonest and he said well take it or leave it.

I then complained to Jason Bray the general sales manager - he also said yeah we pay 10K over for these trucks. He then backed up the story that the white truck - the one I had gotten a proposal to sign on a few minutes earlier .... was sold " And " sorry about the confusion. I then said well there's no confusion on my part - I called on a truck advertised on your website with a vin , your folks told me it was available, your folks called and said it was in, you sent me a proposal to buy it and when I pointed out it wasn't the price AS ADVERTISED - you then said uhhh the truck is sold. Scam artists.

So Ms Ford thats my story. I'm disappointed in many aspects - first I still havent even gotten a build date for my Lariat - however I can understand that as far as supply chain, chips - I get it. Hopefully I may get a build date soon. What is more troubling is that there are Ford dealers that are actually committing FRAUD - advertising trucks not only for 5000 over MSRP but at the last moment adding ANOTHER 5000.00 to the price and if you compain its somewhat like the Soup Nazi on Seinfeld - No Maverick For You .... ( sorry that just popped in my head lol ) I am exploring who else to complain to about this particular dealership and their bait and switch tactics - I felt someone at Ford Corporate might also address their dishonesty as well.

I have included with this email documentation of my dealings including the advertisement on their website and the proposal today for the Maverick XL Vin # 3FTTW8E33NRA18268 I have more documentation of my conversations if needed.

Thanks so much for your time.

David W Sutton

I am so sorry this happened to you also! I have figured out they cannot add an ADM until it hits their lot. You jumped the gun by asking for the paperwork before it hit their lot and my guess is they would not have processed your paperwork until it did hit the lot!

After you write your review of the Dealership on Google be sure to post a link so we can all “like” your review! It will definitely get to the top of the list, grab their attention and who knows, maybe you’ll get a bouquet of flowers like I did

 

[track me]

Your right about the gas however it really isn't about "not buying a Ford again in my life" The complaint is about bait and switch which IS illegal.

That's what I was thinking. Instead of Ford take it to the DA

 

[TSAINTS1115]

All the letters arriving at the Ford complaint dept, the various state agencies, the BBB, Dear Abby , etc over this issue.

 

[Bob77]

Just had a great experience with the scumbags at Ferman Ford in CLearwater. The following is the complaint letter I sent to Ford - I was pretty damn mad - I plan on lodging a complaint to the Florida Department of Highway Safety and Motor Vehicles just to be a pita to them - This is my Greenlady story hahaha. Thought yall might find it interesting. Wondering when Ford will switch to a direct to consumer pricing to end all this crap. Just to be clear, I wasnt upset at the additional ADM of 5K - I was upset at the end they tried to add ANOTHER 5K - half the MSRP of the vehicle in "Market Adjustments" .

Hello Ms Ford,

Usually I just let things go and not complain, however when conduct of a business becomes "bait and switch" and pretty much fraud I felt the need to notify someone at Ford corporate.

Last August I ordered a Maverick from my local Ford dealer - Ford of Franklin. I am needing a service truck for my business. I was told by my salesman that yes, it will arrive in November or December. A few months later I got a call - uh yeah it's delayed now it's going to be February or March. I still haven't received a build date and scheduling is going on for May build - I'm honestly not sure if Ill even get a truck this year. With that in mind I searched dealer sites to see if any had a Maverick for sale. This is how I came into contact with Ferman Ford of Clearwater.

Ferman Had an XL Hybrid in white listed on their site for 26,900. I realized they had added 5000 dealer mark up and due to my need I was OK with that- After what Jim Farley said about Dealers and unreasonable markups I thought it was sad but like I said, I need a truck. I emailed the dealership asking about availability and was answered by a pleasant person named Heather and after a few text messages she did indeed confirm the truck was on the way, was available and that she would forward my info to the sales manager - Awesome ! Next I received a call from John McVey, one of their salesmen. He was a very nice guy - he told me the truck is on the way and as soon as it hit the lot he would call me and send the paperwork for purchase and I would be the first one it was offered to. Great ! Fast forward to today ( Saturday 3/12/22 ) I get a phone call from the sales manager - hey the truck will be coming in soon we can go ahead and finalize the paperwork if you want to buy it !! I said Awesome !!! Send it on over Ill pay half down and finance the rest. He said great I then asked if it will be Ford Motor Credit ( My credit is somewhere in the 820's ) I said I saw they had some pretty good rates on the Maverick and he told me uhh yeah we don't go thru them usually we get better rates with a local bank ( First lie ) . Ok great - Id cross that bridge when I came to it anyway ....
Imagine my surprise when I received a proposal for the truck I had inquired about including a vin number for 10,0000 OVER MSRP. I called him back and said hey that's not the price you had on your website !! First Uh yeah we cant keep those trucks off the website until they are delivered .... I asked then why isnt is just listed as MSRP if it is a customer order - not 5K over ? He then started the heavy lying- he said uhhh yeah the truck you mentioned was already sold - ( how indeed did he a few minutes earlier send me a proposal to sign for that truck then right ? ) He then goes on to tell me uhh the truck we can sell you is a Silver XL base model. I said uh huh he said now we buy these trucks from other dealerships and it cost us 10,000 to get it so we cant offer any discounts off that. As I strongly disagreed with him and said how in the world could you charge 10K over on a 20K truck. He informed me that if I knew about how business worked I would know they made money on their financing not the sale of the trucks. I said this is dishonest and he said well take it or leave it.

I then complained to Jason Bray the general sales manager - he also said yeah we pay 10K over for these trucks. He then backed up the story that the white truck - the one I had gotten a proposal to sign on a few minutes earlier .... was sold " And " sorry about the confusion. I then said well there's no confusion on my part - I called on a truck advertised on your website with a vin , your folks told me it was available, your folks called and said it was in, you sent me a proposal to buy it and when I pointed out it wasn't the price AS ADVERTISED - you then said uhhh the truck is sold. Scam artists.

So Ms Ford thats my story. I'm disappointed in many aspects - first I still havent even gotten a build date for my Lariat - however I can understand that as far as supply chain, chips - I get it. Hopefully I may get a build date soon. What is more troubling is that there are Ford dealers that are actually committing FRAUD - advertising trucks not only for 5000 over MSRP but at the last moment adding ANOTHER 5000.00 to the price and if you compain its somewhat like the Soup Nazi on Seinfeld - No Maverick For You .... ( sorry that just popped in my head lol ) I am exploring who else to complain to about this particular dealership and their bait and switch tactics - I felt someone at Ford Corporate might also address their dishonesty as well.

I have included with this email documentation of my dealings including the advertisement on their website and the proposal today for the Maverick XL Vin # 3FTTW8E33NRA18268 I have more documentation of my conversations if needed.

Thanks so much for your time.

David W Sutton

That’s why Ford is splitting ice and ev so can sell direct to consumer

 

[Chawman]

Just had a great experience with the scumbags at Ferman Ford in CLearwater. The following is the complaint letter I sent to Ford - I was pretty damn mad - I plan on lodging a complaint to the Florida Department of Highway Safety and Motor Vehicles just to be a pita to them - This is my Greenlady story hahaha. Thought yall might find it interesting. Wondering when Ford will switch to a direct to consumer pricing to end all this crap. Just to be clear, I wasnt upset at the additional ADM of 5K - I was upset at the end they tried to add ANOTHER 5K - half the MSRP of the vehicle in "Market Adjustments" .

Hello Ms Ford,

Usually I just let things go and not complain, however when conduct of a business becomes "bait and switch" and pretty much fraud I felt the need to notify someone at Ford corporate.

Last August I ordered a Maverick from my local Ford dealer - Ford of Franklin. I am needing a service truck for my business. I was told by my salesman that yes, it will arrive in November or December. A few months later I got a call - uh yeah it's delayed now it's going to be February or March. I still haven't received a build date and scheduling is going on for May build - I'm honestly not sure if Ill even get a truck this year. With that in mind I searched dealer sites to see if any had a Maverick for sale. This is how I came into contact with Ferman Ford of Clearwater.

Ferman Had an XL Hybrid in white listed on their site for 26,900. I realized they had added 5000 dealer mark up and due to my need I was OK with that- After what Jim Farley said about Dealers and unreasonable markups I thought it was sad but like I said, I need a truck. I emailed the dealership asking about availability and was answered by a pleasant person named Heather and after a few text messages she did indeed confirm the truck was on the way, was available and that she would forward my info to the sales manager - Awesome ! Next I received a call from John McVey, one of their salesmen. He was a very nice guy - he told me the truck is on the way and as soon as it hit the lot he would call me and send the paperwork for purchase and I would be the first one it was offered to. Great ! Fast forward to today ( Saturday 3/12/22 ) I get a phone call from the sales manager - hey the truck will be coming in soon we can go ahead and finalize the paperwork if you want to buy it !! I said Awesome !!! Send it on over Ill pay half down and finance the rest. He said great I then asked if it will be Ford Motor Credit ( My credit is somewhere in the 820's ) I said I saw they had some pretty good rates on the Maverick and he told me uhh yeah we don't go thru them usually we get better rates with a local bank ( First lie ) . Ok great - Id cross that bridge when I came to it anyway ....
Imagine my surprise when I received a proposal for the truck I had inquired about including a vin number for 10,0000 OVER MSRP. I called him back and said hey that's not the price you had on your website !! First Uh yeah we cant keep those trucks off the website until they are delivered .... I asked then why isnt is just listed as MSRP if it is a customer order - not 5K over ? He then started the heavy lying- he said uhhh yeah the truck you mentioned was already sold - ( how indeed did he a few minutes earlier send me a proposal to sign for that truck then right ? ) He then goes on to tell me uhh the truck we can sell you is a Silver XL base model. I said uh huh he said now we buy these trucks from other dealerships and it cost us 10,000 to get it so we cant offer any discounts off that. As I strongly disagreed with him and said how in the world could you charge 10K over on a 20K truck. He informed me that if I knew about how business worked I would know they made money on their financing not the sale of the trucks. I said this is dishonest and he said well take it or leave it.

I then complained to Jason Bray the general sales manager - he also said yeah we pay 10K over for these trucks. He then backed up the story that the white truck - the one I had gotten a proposal to sign on a few minutes earlier .... was sold " And " sorry about the confusion. I then said well there's no confusion on my part - I called on a truck advertised on your website with a vin , your folks told me it was available, your folks called and said it was in, you sent me a proposal to buy it and when I pointed out it wasn't the price AS ADVERTISED - you then said uhhh the truck is sold. Scam artists.

So Ms Ford thats my story. I'm disappointed in many aspects - first I still havent even gotten a build date for my Lariat - however I can understand that as far as supply chain, chips - I get it. Hopefully I may get a build date soon. What is more troubling is that there are Ford dealers that are actually committing FRAUD - advertising trucks not only for 5000 over MSRP but at the last moment adding ANOTHER 5000.00 to the price and if you compain its somewhat like the Soup Nazi on Seinfeld - No Maverick For You .... ( sorry that just popped in my head lol ) I am exploring who else to complain to about this particular dealership and their bait and switch tactics - I felt someone at Ford Corporate might also address their dishonesty as well.

I have included with this email documentation of my dealings including the advertisement on their website and the proposal today for the Maverick XL Vin # 3FTTW8E33NRA18268 I have more documentation of my conversations if needed.

Thanks so much for your time.

David W Sutton

Exactly what Chapman Ford in Horsham tried to do to me, low life

 

[PrincessHennessey]

Please post a Yelp or google review.

 

[Leand60]

I live in Clearwater, less than 2 miles from Ferman Ford. I ordered and took delivery of my bare bones XL Hybrid from them with no problems on price, but communication was none existent. That being said, in 2018 they were also the local Mazda dealer and had a similar bad experience with them concerning service and the purchase of a new Mazda CX5. I ended up buying the Mazda from a dealer 40 miles away for $5000 less. I have a second Maverick on order with Walker Ford which is about 10 miles from me. The difference in communication and customer service is night and day.

 

[06Warrior]

Exactly what Chapman Ford in Horsham tried to do to me, low life

I have a order with them. What happened?

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