Dealer will not give me Vehicle Visibility Report or rail car number. Why?

[giddyup]

I guess the problem is no dealer wants to be held to any type of schedule now a days with so many irate customers.

True, dealer can't control manufacturing time, assuming dealer has properly taken the order (ROVP and all that). But at this point the order is now stuck between order-taker and supplier, and now the customer suffers due to the messed-up customer-dealer-OEM zone known as the Bermuda Triangle where no one can say anything with authority and no one is accountable.

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[YOBY]

Just a subtle reminder that dealers have SUCKED since Henry Ford produced the first car.

If they were honest, a vehicle for $30k would cost everybody $30k. Instead of praying on the gullible and raping anybody not street savvy.

Edit: Fun Article

Detroit Car Salesman Used A Lease Scam To Steal People's Cars (jalopnik.com)

 

[TSAINTS1115]

dealer is not obligated to give that to you. 1 of the drawbacks of these message boards is people start to feel entitled to things they never would have even known about before the internet.

just relax and don't worry about tracking every movement of your vehicle just because some people have been able to. If your shows up, it shows up. If it doesn't it doesn't. Completely out of your control and does no good to obsess over it

The Admin should make this post a mandatory read before every new topic is allowed to be posted.

 

[YOBY]

The Admin should make this post a mandatory read before every new topic is allowed to be posted.

And should we then hit a ACKNOWLEDGE block like to one that showed up on the Ford Tracker Site???

 

[Old Ranchero]

True, nothing is guaranteed or 100% committed until the final deal is done. Don't need help "planning my life" (never worked anyway) but it is 100% reasonable for a buyer to expect decent and transparent updates on an order for a relatively expensive product.

YOBY brought up planning his life around delivery of vehicle. Blame him/her

 

[Old Ranchero]

I have seen the printouts the sales manager receives every day on all the vehicles his dealership has ordered. It's true he doesn't have to give the customer any of that information but, as a jester of good will, give him what you have on the sheet. If he wants to track it by some miracle way, give him the opportunity. My dealer went down his list and I saw 25 Mavericks still not scheduled for a build. He showed me where my Maverick was and the CSX number and the date it was to arrive at the Jessup rail yard in Jessup, Md. It even had a trucking service to deliver to dealership four days later.

I guess the problem is no dealer wants to be held to any type of schedule now a days with so many irate customers.

Coincidentally, I dropped in on my local dealer like I do every couple weeks to see if anything new. My sales rep was busy doing sales person stuff with another customer and the sales GM asked if he could help me with anything. I said no big deal, but I was curious if my order was showing on Vehicle Visibility Report yet. We sat in his office and he pulled it up and said no, don't see yours yet, but there are 2 Mavericks in front of you. Good enough for me- didn't ask for or need a copy. I asked him if they were having any issues on allocations or hearing about MY2022s maybe not getting built- and he said nope we're all good. I also asked about Priority number (I've been 19 since the day I ordered) and could they change it and he said everybody is 19 until selected for production and then I will get bumped to 12. I've bought from them before and was treated well and no reason not to believe him on any of it.

 

[giddyup]

YOBY brought up planning his life around delivery of vehicle. Blame him/her

Yeah, there is a difference between wanting to be handheld & spoon-fed, and wanting reasonable info about an order for a big-ticket item. I'm not looking to make plans cast in stone but it is nice to have an idea of timing. For example, suppose I want to hand down my current car, or decide if we tough it out with a single car for a bit longer - wouldn't you like to know when new one might arrive, and when that date changes, so you can adjust? Not the same as hand-holding, imo

 

[Old Ranchero]

Yeah, there is a difference between wanting to be handheld & spoon-fed, and wanting reasonable info about an order for a big-ticket item. I'm not looking to make plans cast in stone but it is nice to have an idea of timing. For example, suppose I want to hand down my current car, or decide if we tough it out with a single car for a bit longer - wouldn't you like to know when new one might arrive, and when that date changes, so you can adjust? Not the same as hand-holding, imo

of course info is vital to planning for important things. The stupid COVID hysteria has changed a lot of what used to be routine transactions into hit or miss, moving target propositions. Reasonable info on timing is hard to come by now. I chose to de-couple my big ticket buying from all other aspects of my daily life and keep on rolling. I'm barely checking once a month on any changes to my Maverick- I knew what I was getting into and am ok wit it. And I still wasn't the 1 that was stressing about info for planning purposes..

 

[YOBY]

YOBY brought up planning his life around delivery of vehicle. Blame him/her

Sorry, I'm down to one vehicle now because of some BS date on the tracker that disappeared one morning. Maybe I should have gone to a Psychic for more accurate information.

 

[MarcVelovious]

He is required to give you the product you ordered in a reasonable amount of time and give updates and dates so you can plan your life around the delivery date. If he refuses to work with you, don't buy anything from him ever again.

They will just sell it to somebody else.

 

[AnthonyMav]

Any of the salesmen should be able to tell you where the truck is. My tracker wasn’t moving for weeks so I called the dealer. They told me within minutes it was in AZ, I called two weeks later and it was in PA. Truck arrived at the dealer a week later. Average shipped to dealer is 30 days

 

[JennyJoannSuebeeMcNash]

My dealer won't give me a rail car number or visibility report. I'm just trying to track the Maverick using the cxs automated phone line. But I can't do that without the rail car number. Any idea why? Or what I can ask to get it?

The CSX train is in Gateway(?) IL as we speak. My truck is on there, damn it.

 

[MDR]

I have called my dealer exactly 3 times:
Day I ordered over the phone with no deposit.
The next day letting him know e-mail confirmation from Ford to my E-mail had my last name misspelled.
The day I got the snail mail brochure offering $2500 or $750 ford Cask for ordered or delivered certain vehicles bought before 4 April. The later to ask if he thought my Maverick was or was not excluded. It was not. Unfortunately no way it will arrive by 4 April

I have emailed him twice, once with my Xplan PIN, Once with a question on Xplan AND Military $500 cash discount stacking. Yes he will honor both

There is no better way to ensure a dealer thinks of you as a PITA customer than to call month after month and week after week and day after day asking for some update.

OF course some of you will note that a GOOD DEALER will keep all his customers informed on every aspect of their order. Given todays labor shortage, reduced staffing at most dealers for lack of ANY volume in stock to sell, I think in most cases this is an unreasonable expectation.

I am amazed at the number of Mav waiting buyers on this site how many don't have good enough information from Ford.

I can only assume you and the dealer did NOT check ALL the boxes on order day. This includes completing the COVP Customer Order Verification Process.

Example of good enough commo from Ford.

On phone no deposit customer order by Hill Country Ford in Goldthwaite Texas:

Velocity >Blue, Eco 2.0, Lariat, 360, Lariat Lux, AWD, 4k tow, SIBL, ordered 10/27 accepted e-mail 10/29

Thu Dec 9, 2021, 9:56 AM email Schduled for 02/14 production
Thr Jan 27, 7:29 PM Reschedule email. New build date 02/21
Sat Feb 5, 7:42 PM Reschedule email. New build date 2/27
Fri Feb 11, 7:09 PM Reschedule email. New build date 3/14
Fri Feb 18, 7:18 PM Reschedule email. New build date 3/28
Thr Feb 24, Fri 25, Sat 26, Sun 27....NO new e-mail from Ford
Fri Mar 4, 7:11 PM Reschedule email. New build date 4/11
Fri Mar 11, 7:17 PM Reschedule email. New build date 3/21

And I expect a build completion ready to ship email with estimated delivery date I will not pester anyone if the estimated delivery date comes and no truck.

Ford will extend your coupon but your dealership must handle it this info is per ford marketing

 

[BB0]

The CSX train is in Gateway(?) IL as we speak. My truck is on there, damn it.

Hey mine was too! Did it just depart Villa Grove as well? If so we may be in the same train!

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