“Your Maverick is in!”

[GraeyTom]

“When can you come in?”
“Let me check my schedule and we can plan a time”
*it takes me an hour to confirm*
“Okay I’ll see you at 7pm”
*15 minutes discussing financing vs. cash and rates*

“Oh so that was actually another customers Maverick I’ll let you know when yours arrives”

seriously?

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[Shecster]

“When can you come in?”
“Let me check my schedule and we can plan a time”
*it takes me an hour to confirm*
“Okay I’ll see you at 7pm”
*15 minutes discussing financing vs. cash and rates*

“Oh so that was actually another customers Maverick I’ll let you know when yours arrives”

seriously?

Huh?

 

[GraeyTom]

Huh?

The sales guy callled me to say my truck was in (guy I ordered with no longer works there) plans everything with me and AFTERWARDS put hands on my truck and says it’s not mine.

 

[Chris_G]

The sales guy callled me to say my truck was in (guy I ordered with no longer works there) plans everything with me and AFTERWARDS put hands on my truck and says it’s not mine.

Okay, I'll bite.... What was the point?

 

[GraeyTom]

Okay, I'll bite.... What was the point?

Airing my frustrations over a really poor job interaction with my maverick order experience. On top of literally no email communications or updates on my truck.

 

[999]

Do you have the VIN # of your build?

Smell fish.

 

[paneubert]

Yeah.....GraeyTom, had you not been tracking your Maverick since it was produced? Checked the VIN that Ford sent you against the VIN of the Maverick that suddenly "wasn't yours"?

 

[paneubert]

I am also a bit confused as to if GraeyTom made it in to the dealer for his 7 PM appointment, saw the Maverick, and was THEN told it was not the right one. Or if this was all over the phone. Sounds shifty either way.

 

[GraeyTom]

I am also a bit confused as to if GraeyTom made it in to the dealer for his 7 PM appointment, saw the Maverick, and was THEN told it was not the right one. Or if this was all over the phone. Sounds shifty either way.

Never went in.
4537 is my order number.
Basically my sales guy who left has been the one providing me updates. My car has shown 2/10 in production for like 2 weeks now? Also never got build updates or anything or emails from ford along the way. Which didn’t matter to me while my sales guy was there.

 

[GraeyTom]

Yeah.....GraeyTom, had you not been tracking your Maverick since it was produced? Checked the VIN that Ford sent you against the VIN of the Maverick that suddenly "wasn't yours"?

Based on my ford tracker I had no reason to believe it was my truck in the first place unless the tracker is extremely inaccurate which I don’t get the feeling that it is so much so that a 3/3 arrival would be 2 weeks early with no online status change.

 

[paneubert]

Based on my ford tracker I had no reason to believe it was my truck in the first place unless the tracker is extremely inaccurate which I don’t get the feeling that it is so much so that a 3/3 arrival would be 2 weeks early with no online status change.

Yeah, that makes more sense. They got your hopes up for a magical early delivery.

 

[NJ Pinelands]

“When can you come in?”
“Let me check my schedule and we can plan a time”
*it takes me an hour to confirm*
“Okay I’ll see you at 7pm”
*15 minutes discussing financing vs. cash and rates*

“Oh so that was actually another customers Maverick I’ll let you know when yours arrives”

seriously?

Hope this isn’t another “damaged” Maverick

 

[Chris_G]

Hope this isn’t another “damaged” Maverick

Exactly!

 

[Shecster]

The sales guy callled me to say my truck was in (guy I ordered with no longer works there) plans everything with me and AFTERWARDS put hands on my truck and says it’s not mine.

Wow!
Very sorry to see this and thanks for the clarity....
This “gent” could use some old time schooling in basic manners and professionalism. I hope there is a happier ending in your next chapter on this journey.
Hang in there .....

 

[GraeyTom]

Hope this isn’t another “damaged” Maverick

My thoughts momentarily as welll

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