Dealer needs 3 days for recall

[haze10]

Called my dealer today to schedule the latest recall fixes. Says they need two to three days to perform the work. What's going on, surely there isn't going to be mechanic on my truck for 24 hours to fix some reprogramming. Is this the new trend with dealers?

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[XL Hybrid Cactus Gray]

See if they can do a mobile service for the recall.

I had excellent results with the Ford mobile service.
Free and fast in my driveway.

Now, it has been the polar opposite experience for me from the dealer directly.

The mobile service is excellent, but they can't do all the recalls.

My local dealers wanted 2 weeks to get to the vehicle and then a week to finish it.
This was after an appointment I made that took a week to be seen.
I even asked the service department what was the point of an appointment.

No loaner. Just drop it off for 3 weeks and have fun walking everywhere.

Still pissed and salty to this day about the lack of give a shit from my local Ford Dealers.

So no, my Maverick has many recalls still not done.

 

[Cancunbadlands]

Ask for the Ford mobile service! It takes 40 minutes tops

 

[Glen Baker LLC]

Called my dealer today to schedule the latest recall fixes. Says they need two to three days to perform the work. What's going on, surely there isn't going to be mechanic on my truck for 24 hours to fix some reprogramming. Is this the new trend with dealers?

I'm guessing they want it at the shop sitting there. If the opportunity arises they can get around to it in between bigger jobs. Filler work.

 

[haze10]

that's my thought as well. but what a way to inconvenience the customer. they did agree to give me a loaner. Just don't like the idea of them parking my car outside and banging car doors.

 

[Darthie]

Called my dealer today to schedule the latest recall fixes. Says they need two to three days to perform the work. What's going on, surely there isn't going to be mechanic on my truck for 24 hours to fix some reprogramming. Is this the new trend with dealers?

Write down the mileage because they may use it to run errands. Never trust a stealer.

 

[Glen Baker LLC]

that's my thought as well. but what a way to inconvenience the customer. they did agree to give me a loaner. Just don't like the idea of them parking my car outside and banging car doors.

When I was having work done on my Encore at the dealership they did this.

One of the lot jockeys backed into it.

 

[Darthie]

When I was having work done on my Encore at the dealership they did this.

One of the lot jockeys backed into it.

This is exactly why I walk around the car with service e and take pictures when I drop it off an force them to recard the condition on the paper work. They are usually not honest about damage.

 

[Geo8866]

Ask for the Ford mobile service! It takes 40 minutes tops

What is mobil service? Is that something individual dealers might offer?

 

[Glen Baker LLC]

This is exactly why I walk around the car with service e and take pictures when I drop it off an force them to recard the condition on the paper work. They are usually not honest about damage.

At Buick my service writer ALWAYS walked around the car with a iPad taking pictures when I had service done.

 

[Glen Baker LLC]

What is mobil service? Is that something individual dealers might offer?

Yep.

 

[Toddman45]

When I was having work done on my Encore at the dealership they did this.

One of the lot jockeys backed into it.

How thoughtful of them.

 

[rognus]

At Buick my service writer ALWAYS walked around the car with a iPad taking pictures when I had service done.

My Ford dealer does this everytime I take it in. Even for a quick oil change.

 

[Cancunbadlands]

What is mobil service? Is that something individual dealers might offer?

Yes, it is, some dealers offer some dealers don't

 

[dochawk]

At Buick my service writer ALWAYS walked around the car with a iPad taking pictures when I had service done.

the Cadillac dealer that sponsors many of our club events (and does pretty well selling new Cadillacs in the process ) has what looks like a giant MRI machine and takes a full 3D image, down to individual scratches!

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