WA Service Reviews

[MaverickGT]

Greetings WA MTC'ers,

There are many threads on the buying/sales experience at dealerships but for myself and those who already have their Mav, I would like to get some feedback from people who have had good or bad experiences with their dealership service department. I'm posting this here to keep a local geography useful to Mav owners in the WA state area. So please, let me know if you are happy or unhappy with your local Ford service department and why. Maybe recommend a tech or offer some valuable insight if possible.

For some background, I have a heavily modified Mustang with 3 pedals that I do all my own service work on for those reasons. It's my high maintenance princess but that was my doing and I would like my Mav to be a much lower hurdle for my time and energy investment. That being said though, the thought of dropping my new Mav off with a service dept makes my cortisol go up. There are enough threads and posts on here for anyone to understand even if they don't agree with my plight. I also have little knowledge of doing self service on a new vehicle while trying to maintain the warranty status. I am very aware of the legal jargon behind warranty claims, I'm just saying it's my first rodeo actually trying to keep the warranty valid.

TIA!

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[Montana]

If you are worried, documents help. Unless they can prove what you did caused a vehicle to have the issue, then you are fine. Don't overthink this stuff. Routine fluid changes with the correct fluids and there won't be an issue with warranty claims should they arise. Also keep in mind that money is still made on warranty work. Unless they have a very valid reason, or are just assholes, the likelihood of them denying warranty work is slim. Just keep all that in mind if you are doing modifications like lifting, or tuning etc etc. If it gives them a reason, it's probably not a good idea when your goal is to stay within the warranty. But regular maintenance should never be an issue.

 

[MaverickGT]

Thanks for the reply. I'm not worried, just trying to minimize risk. If people shared good experiences from a local service dept, I would take my Mav there. If people shared bad experiences, I would avoid it. Nothing more complicated than that except for maybe some friendly banter that is more relevant than the Google reviews. I will say that the PNW region section of M6G is dead silent. The regional sub here doesn't look to be much more active. At this point, I'll most likely be doing my own service work and keeping documents and records.

We will see if anyone chimes in

 

[bgn]

Evergreen Ford returned my vehicle with damage on the plastic pillars, dash, and left oil fingerprints on my headliner. They also left two nuts off my vehicle's A pillars, which would have changed how the airbags deployed if I were in an accident. And they didn't clip in the headliner in the rear. Stay far away. Incredibly incompetent and negligent.

AutoNation Ford Bellevue is where I went to have my side airbag recall fixed first.

For 10 days, I got the runaround and lies from their service advisor Donavan. This kid is allergic to texting or picking up the phone.

Very poorly run service department.

Bowen Scarff is the dealer I bought from and the dealer that ended up fixing Evergreen Ford's incompetence. Can highly recommend.

 

[MaverickGT]

Evergreen Ford returned my vehicle with damage on the plastic pillars, dash, and left oil fingerprints on my headliner. They also left two nuts off my vehicle's A pillars, which would have changed how the airbags deployed if I were in an accident. And they didn't clip in the headliner in the rear. Stay far away. Incredibly incompetent and negligent.

AutoNation Ford Bellevue is where I went to have my side airbag recall fixed first.

For 10 days, I got the runaround and lies from their service advisor Donavan. This kid is allergic to texting or picking up the phone.

Very poorly run service department.

Bowen Scarff is the dealer I bought from and the dealer that ended up fixing Evergreen Ford's incompetence. Can highly recommend.

This is exactly the kind of information I was looking for. I'm sorry to hear about your experiences with the first two but they can serve as a warning to myself and others. Maybe if it affects their bottom line enough it will encourage them to get it together. A good rec for Bowen in Kent. Awesome! I really appreciate it, thank you

 

[WANTMYMAVERICK]

I recently took my Maverick to Titus-Will in Tacoma for a simple oil change and tire rotation, but I do not recommend their services at all. The service technician who changed my oil forgot to put the oil cap back on. I only discovered this 48 hours later when I noticed an oil burning odor in the cabin. When I opened the hood, I found oil all over the engine compartment.

Additionally, just like another customer mentioned, the technician left oil fingerprints on the headliner above the driver's side. I haven't been able to speak with anyone about this yet. I have taken numerous photos and submitted two complaints via their chatbot. I will be calling tomorrow to address these issues and sincerely hope they at least pay to have my car detailed and engine compartment cleaned.

Edit: I couldn't attach photos. Linked them here
Engine Compartment
Headliner

 

[MaverickGT]

I recently took my Maverick to Titus-Will in Tacoma for a simple oil change and tire rotation, but I do not recommend their services at all. The service technician who changed my oil forgot to put the oil cap back on. I only discovered this 48 hours later when I noticed an oil burning odor in the cabin. When I opened the hood, I found oil all over the engine compartment.

Additionally, just like another customer mentioned, the technician left oil fingerprints on the headliner above the driver's side. I haven't been able to speak with anyone about this yet. I have taken numerous photos and submitted two complaints via their chatbot. I will be calling tomorrow to address these issues and sincerely hope they at least pay to have my car detailed and engine compartment cleaned.

Edit: I couldn't attach photos. Linked them here
Engine Compartment
Headliner

I hope they take care of you after that experience. Thank you for the warning. That's another "No Go" for me.

 

[SDC2011]

Hi WA Maverick Owners!

I just made a post seeing if someone near Kirkland, WA with a 2024 Maverick would be willing to let Planter Technologies scan their seat mount so they can include that year in their inventory of set brackets. I am willing to compensate someone for their time, if so!

 

[Phranc68]

My experiences with Mullinax in Olympia have been fine. They have a lube/oil change place across the street for most regular service needs.

I had a 22 Eco (now have a 23) and have had all the recalls done at Mullinax and one warranty fix. All were done without issue.

 

[WANTMYMAVERICK]

My experiences with Mullinax in Olympia have been fine. They have a lube/oil change place across the street for most regular service needs.

I had a 22 Eco (now have a 23) and have had all the recalls done at Mullinax and one warranty fix. All were done without issue.

my only experience there was them trying to sell me a Maverick for $8,000 above MSRP lol

 

[Phranc68]

Only 8k? That's insane. Hope you were laughing when you walked out. That kind of experience would certainly sour me on a place.

I was one of the idiots who paid over MSRP for a 22. I really wanted the Maverick, and ordered one early but delivery was uncertain. So I paid a premium.

12 months later, my original order arrived at Mullinax. I was stunned when they honored the MSRP on it and I traded in my 22 Lariat for a new 23 XLT and drove off with a lower monthly payment and reset warranty.

 

[Micheal]

Greetings WA MTC'ers,

There are many threads on the buying/sales experience at dealerships but for myself and those who already have their Mav, I would like to get some feedback from people who have had good or bad experiences with their dealership service department. I'm posting this here to keep a local geography useful to Mav owners in the WA state area. So please, let me know if you are happy or unhappy with your local Ford service department and why. Maybe recommend a tech or offer some valuable insight if possible.

TIA!

Greetings WA MTC'ers,

There are many threads on the buying/sales experience at dealerships but for myself and those who already have their Mav, I would like to get some feedback from people who have had good or bad experiences with their dealership service department. I'm posting this here to keep a local geography useful to Mav owners in the WA state area. So please, let me know if you are happy or unhappy with your local Ford service department and why. Maybe recommend a tech or offer some valuable insight if possible.

For some background, I have a heavily modified Mustang with 3 pedals that I do all my own service work on for those reasons. It's my high maintenance princess but that was my doing and I would like my Mav to be a much lower hurdle for my time and energy investment. That being said though, the thought of dropping my new Mav off with a service dept makes my cortisol go up. There are enough threads and posts on here for anyone to understand even if they don't agree with my plight. I also have little knowledge of doing self service on a new vehicle while trying to maintain the warranty status. I am very aware of the legal jargon behind warranty claims, I'm just saying it's my first rodeo actually trying to keep the warranty valid.

TIA!

I have a 22 Lariat, purchased from Sparky at Fugate Ford in Enumclaw. Really like this dealership. FYI, they are the ones who advertise with cow on the Mariners games. I was one of the lucky 22's, delivered in Oct. Had service at Fugate, done well and quickly. A couple of oil changes and a couple of computer recalls. This has been a great truck, does all I need and is comfortable to drive. BTW, I like this dealer enough that I bought my wife a 23 Escape from them.

 

[TiRiderMT]

Does anyone have experience with independent 3rd party service providers?

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