Time from order to confirmation email?

[Pow_Hound]

For folks that have placed a 2023 order, how long did it take to receive your confirmation email from Ford?
My dealer said he successfully placed my 2023 order with ford yesterday morning and more then 24 hours later still no ford confirmation email...... Just nervous with the news that order banks will shut down in a few days and really looking forward to getting a Maverick!

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[kpomeraning]

Had mine within 15 minutes of leaving the dealership

 

[RonFLA]

Check your spam and junk folders. They usually come within 10 hours of the order being placed online.

 

[Pow_Hound]

Check your spam and junk folders. They usually come within 10 hours of the order being placed online.

Oh yeah been neurotically checking inbox and spam haha

 

[RonFLA]

There have been several members who have had legit orders, that never received the confirmation email. Really the most important part is getting that ROVP submitted and verified by Ford Corp. chat/phone.

 

[commadorebob]

This is a common thread. But mine was placed last night by a reputable dealership and I have no confirmation email. I was assured this morning if they provided me an order number, then the system took it because they don't provide those to customers until after the computer returns a positive result. I think it depends on a number of factors (pure speculation based on my experience as an IT project manager at a database warehouse):

1. Have you ordered before? COVP is likely a lot faster for those who have done the process before.
2. How many orders were placed at the same time? Ford likely processes one-off orders faster than the 112 my dealer put in last night.
3. Is your address a perfect match to USPS? Sometimes the Ford website tells me my Zip code is bad despite the fact I could hit their dealership with a rock from my backyard. But I live in a new-ish neighborhood and still get address confirmation issues.
4. Ford IT competence. We don't know how Ford designed their system. It could be our confirmation emails are sitting in their outbox ready to go. Sometimes your email provider will autoblock mass emails from a single domain if it trips the spam filters and Ford has been sending a lot.

 

[Last Truck Ever]

Mine was under 4 minutes. Seriously.

 

[Pow_Hound]

There have been several members who have had legit orders, that never received the confirmation email. Really the most important part is getting that ROVP submitted and verified by Ford Corp. chat/phone.

First I've heard of ROVP, I'll look into it on the forum, but it sounds like calling ford customer service they can verify if you have an ROVP order in their system?
Also poor customer service reps with all the frantic calls (like mine will be ) overwhelming them I'm sure. I wish it was like crutchfield where you could check a box offer a coffee or lunch for reps who helped you out

 

[RonFLA]

First I've heard of ROVP, I'll look into it on the forum, but it sounds like calling ford customer service they can verify if you have an ROVP order in their system?
Also poor customer service reps with all the frantic calls (like mine will be ) overwhelming them I'm sure. I wish it was like crutchfield where you could check a box offer a coffee or lunch for reps who helped you out

The way I understand it, and someone correct me if I’m wrong, but the ROVP is the process and the COVP is the confirmation that usually has a number. The Maverick kinda had a different process than most of Fords lineup.

The Ford Corp. chat/phone team are VERY good. They have handled plenty of traffic for a very long time now and are very helpful. Believe me, with all the complainy, cry babies on this forum, if they sucked, you would have threads and threads about them. Good luck!

 

[NH_XLMAV]

took 9 minutes and that was a half hour ago

 

[Sirjohn]

Mine was under 4 minutes. Seriously.

Same

 

[commadorebob]

The way I understand it, and someone correct me if I’m wrong, but the ROVP is the process and the COVP is the confirmation that usually has a number. The Maverick kinda had a different process than most of Fords lineup.

The Ford Corp. chat/phone team are VERY good. They have handled plenty of traffic for a very long time now and are very helpful. Believe me, with all the complainy, cry babies on this forum, if they sucked, you would have threads and threads about them. Good luck!

Hmm, I tried calling but keep getting sent to their closed marketing department. I must not be giving the correct voice prompts...

 

[Mightybeast]

Email was sent almast immediately. Before I left dealership I received it.

 

[RonFLA]

Hmm, I tried calling but keep getting sent to their closed marketing department. I must not be giving the correct voice prompts...

Ford Chat



https://www.ford.com/help/contact/?gnav=header-support

 

[commadorebob]

Ford Chat



https://www.ford.com/help/contact/?gnav=header-support

Guess I need to change browsers. Nothing is popping. Though I did find this comment that no emails for good orders is a common problem: https://www.mavericktruckclub.com/forum/threads/no-confirmation-email-from-ford.4831/post-102624

Edit: took my computer off my network with my ad-blocking pi-hole and that allowed me to chat. Whoops.

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