THIS JUST HAPPENED!!

[Starwatcher]

Probably nothing you can do, but what I find odd is that when I ordered mine in August, Ford was not requiring any down payment. I put nothing down, waited 9 months and got mine last Friday.

Sponsored

 

[Pappy]

Below is a copy/paste email from my local ford dealer. I ordered the Maverick October 29th 2021. All along ive checked in every couple months to see the status (with the dealer) "
What I’m being told is by you just walking in and ordering a maverick and not going through the lead portal is the problem. We do have a portal with order verification that the maverick is not part of . I didn’t relise there is another separate portal just for the maverick that’s my fault I’m trying to see if I can switch a stock unit to your spec’s. If not it will have to be a 23 but I am trying. Sorry it’s my fault that you where not put into the Maverick portal"

I'd post my 2 reply emails to the dealership, but there would be a whole lot of censoring. I was not happy to find out after 7 months of wait, that he never completed the order process. Is there anything legally I can do? Besides get back my 500.00 deposit and buy a truck way over what I was supposed to pay for this one. (Sad part to me is I still want the truck)

work your way up the food chain with a firm but polite email describing the problem in detail and what you are proposing to get the issue resolved.

Primary Contact
Jim Azzouz
Director, Customer Experience
1 American Road
Dearborn, MI 48126
[email protected]

Secondary Contacts
Elena Ford
Chief Customer Experience Officer
1 American Road
Dearborn, MI 48126
[email protected]

Frederiek Toney
Vice President Global Ford Customer Service Division
1 American Road
Dearborn, MI 48126
[email protected]

Chief Executive
Jim Farley
President and CEO
1 American Road
Dearborn, MI 48126
(313) 322-3000
[email protected]

 

[olderbudwiser]

How do we summon the Official Ford Account to join a thread?

Ha ha ha ha. Not gonna happen. Stepping on a dealers toes is verboten.

 

[olderbudwiser]

Below is a copy/paste email from my local ford dealer. I ordered the Maverick October 29th 2021. All along ive checked in every couple months to see the status (with the dealer) "
What I’m being told is by you just walking in and ordering a maverick and not going through the lead portal is the problem. We do have a portal with order verification that the maverick is not part of . I didn’t relise there is another separate portal just for the maverick that’s my fault I’m trying to see if I can switch a stock unit to your spec’s. If not it will have to be a 23 but I am trying. Sorry it’s my fault that you where not put into the Maverick portal"

I'd post my 2 reply emails to the dealership, but there would be a whole lot of censoring. I was not happy to find out after 7 months of wait, that he never completed the order process. Is there anything legally I can do? Besides get back my 500.00 deposit and buy a truck way over what I was supposed to pay for this one. (Sad part to me is I still want the truck)

I would still call the ford help line. If you have a order code and dealer code they can see status. Maybe your dealer wants to keep your order, hoping you are not smart enough to do some digging.

 

[Newtruck West Coast]

Below is a copy/paste email from my local ford dealer. I ordered the Maverick October 29th 2021. All along ive checked in every couple months to see the status (with the dealer) "
What I’m being told is by you just walking in and ordering a maverick and not going through the lead portal is the problem. We do have a portal with order verification that the maverick is not part of . I didn’t relise there is another separate portal just for the maverick that’s my fault I’m trying to see if I can switch a stock unit to your spec’s. If not it will have to be a 23 but I am trying. Sorry it’s my fault that you where not put into the Maverick portal"

I'd post my 2 reply emails to the dealership, but there would be a whole lot of censoring. I was not happy to find out after 7 months of wait, that he never completed the order process. Is there anything legally I can do? Besides get back my 500.00 deposit and buy a truck way over what I was supposed to pay for this one. (Sad part to me is I still want the truck)

What do you mean by the portal ? I used the on-line selection process to select the features I wanted. We ordered mine the first week in September while buying a 2019 Fusion Hybrid and the dealer said no news.

 

[Newtruck West Coast]

What do you mean by the portal ? I used the on-line selection process to select the features I wanted. We ordered mine the first week in September while buying a 2019 Fusion Hybrid and the dealer said no news.

 

[Maverickman74]

Ha ha ha ha. Not gonna happen. Stepping on a dealers toes is verboten.

I guess they only congratulate new owners and tell people to call them when a truck blows up.

 

[JoeTime]

boy that stinks-I ordered oct 21st, so I just called the Ford customer service # and talked to them I gave them all my info off my sales sheet, thank God ,he said all is still a Go. just waiting on scheduling of it. end of month 7, I would be not be happy to hear its not even ordered!!I called my dealer, he said they check status daily on thier orders, so I wait and wait and wait( well my wife dose ,its her truck) good luck

Your story is the same as mine. I ordered on Oct 3rd. Wait is the name of the game.

 

[Redwun]

I'm not a lawyer, but I would say no, nothing you can legally do and prevail in court.

Mistakes happen, some orders may be rolling over to a 23MY so see if the dealer can work with you to give you pricing at say 3% under invoice and work with their Regional Rep to get your 23MY order in with a lower priority.

Notjoey,
Great thinking, stay positive, find a solution all can live with and roll. Don’t sweat the lil stuff!!

 

[Starwatcher]

How would you stop a dealer from selling your truck out from under you? I've heard this is happening. I'd assume people are like me and wouldn't just let that fly. I'd blast that dealership. I would also hope that a reputable dealership would value their reputation more than the profits they would make. Idk?

Unfortunately, some dealerships are corrupt. I was a loan officer at a bank here awhile ago, and one dealer started throwing the bank’s lien filing papers in the trash if the borrower (car purchaser), slipped a hundred or two to the sales staff. They closed up shop here after the bank stopped making loans to buyers from that dealership. Some dealerships are as honest as the day is long, but some others can’t be trusted

Sponsored