THIS JUST HAPPENED!!

[BBQin]

Below is a copy/paste email from my local ford dealer. I ordered the Maverick October 29th 2021. All along ive checked in every couple months to see the status (with the dealer) "
What I’m being told is by you just walking in and ordering a maverick and not going through the lead portal is the problem. We do have a portal with order verification that the maverick is not part of . I didn’t relise there is another separate portal just for the maverick that’s my fault I’m trying to see if I can switch a stock unit to your spec’s. If not it will have to be a 23 but I am trying. Sorry it’s my fault that you where not put into the Maverick portal"

I'd post my 2 reply emails to the dealership, but there would be a whole lot of censoring. I was not happy to find out after 7 months of wait, that he never completed the order process. Is there anything legally I can do? Besides get back my 500.00 deposit and buy a truck way over what I was supposed to pay for this one. (Sad part to me is I still want the truck)

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[BBQin]

Forgot to mention:
I did use the portal to order. I didn't just walk into the dealership and order. I was having trouble with the order on the portal, the dealer took over the process and said "I'll take care of it from here" MY miatake for trusting the dealer"

 

[The Weatherman]

The reservation portal or walking in is not the issue. They didn’t complete their required process and therefore your order never made it to the production scheduling status.

You did absolutely nothing wrong.

 

[notjoey]

I'm not a lawyer, but I would say no, nothing you can legally do and prevail in court.

Mistakes happen, some orders may be rolling over to a 23MY so see if the dealer can work with you to give you pricing at say 3% under invoice and work with their Regional Rep to get your 23MY order in with a lower priority.

 

[BBQin]

The reservation portal or walking in is not the issue. They didn’t complete their required process and therefore your order never made it to the production scheduling status.

You did absolutely nothing wrong.

Ty

 

[BBQin]

I'm not a lawyer, but I would say no, nothing you can legally do and prevail in court.

Mistakes happen, some orders may be rolling over to a 23MY so see if the dealer can work with you to give you pricing at say 3% under invoice and work with their Regional Rep to get your 23MY order in with a lower priority.

Thank you

 

[NJ Pinelands]

Wouldn’t hurt to call Ford at 800-334-4375 and see what status they have for you. I called earlier today and got someone in about three minutes. Also, did the dealer complete an ROVP or give you a priority code number?

 

[mrbill]

Below is a copy/paste email from my local ford dealer. I ordered the Maverick October 29th 2021. All along ive checked in every couple months to see the status (with the dealer) "
What I’m being told is by you just walking in and ordering a maverick and not going through the lead portal is the problem. We do have a portal with order verification that the maverick is not part of . I didn’t relise there is another separate portal just for the maverick that’s my fault I’m trying to see if I can switch a stock unit to your spec’s. If not it will have to be a 23 but I am trying. Sorry it’s my fault that you where not put into the Maverick portal"

I'd post my 2 reply emails to the dealership, but there would be a whole lot of censoring. I was not happy to find out after 7 months of wait, that he never completed the order process. Is there anything legally I can do? Besides get back my 500.00 deposit and buy a truck way over what I was supposed to pay for this one. (Sad part to me is I still want the truck)

boy that stinks-I ordered oct 21st, so I just called the Ford customer service # and talked to them I gave them all my info off my sales sheet, thank God ,he said all is still a Go. just waiting on scheduling of it. end of month 7, I would be not be happy to hear its not even ordered!!I called my dealer, he said they check status daily on thier orders, so I wait and wait and wait( well my wife dose ,its her truck) good luck

 

[BBQin]

boy that stinks-I ordered oct 21st, so I just called the Ford customer service # and talked to them I gave them all my info off my sales sheet, thank God ,he said all is still a Go. just waiting on scheduling of it. end of month 7, I would be not be happy to hear its not even ordered!!I called my dealer, he said they check status daily on thier orders, so I wait and wait and wait( well my wife dose ,its her truck) good luck

They told me all along the truck was just listed as "unscheduled" however the dealer seems to actually know more about the status than Ford themselves. The reason it's unscheduled (according to the dealer) is because he forgot to add the order to the special maverick portal and just put it through his normal Ford orders. So Ford tells me everything is fine, the dealer tells me nothing is fine. Who to believe...I don't know?

 

[Rob Cactus Gray]

Call Ford. If he didn’t order the truck correctly you would have a “unscheduled balanced out” comment on your build.

 

[Maverickman74]

How do we summon the Official Ford Account to join a thread?

 

[225er]

That's why I do all my checks with ford directly and not the dealer

 

[Turtle]

I guess you never called Ford to check if its in the system. Did the dealer provide you with an order number when you placed the order. If he did i would call Ford and play dumb and get a status from Ford. Dealer may just be trying to sell the truck out from underneath you at a greater profit. It’s the old saying “TRUST BUT VERIFY”

 

[Turtle]

That's why I do all my checks with ford directly and not the dealer

@Ford Motor Company

 

[Turtle]

How do we summon the Official Ford Account to join a thread?

@Ford Motor Company

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