"Rule of 1" for Special Private Offer?

[penacho]

Our company ordered twelve 2022 Hybird Mavericks in October 2021. They all received VINs, but didn't get built and were converted to 2023s. All of those have received VINs and five of them have arrived at the dealer. The dealer's having a hard time figuring out the special private offer (as we never received a certificate, believe our business name got changed between orders, but linked with the ROVP and the address). Thanksfully, GM has locked the keys in his office until we get it figured out (so no sales guy tries to swipe them).

Dealer has spoken to their Ford Rep / Inventory Specialist, who gave them this below documentation on how to get it sorted. The "Rule of 1" concerns me that they will only try to honor one of our Mavericks' price, versus all we have received. We've also ran itno the "Rule of 10" before, where only 10 vehicles can have a financing incentive applied in a quarter. This seems like a different beats, it's not an "incentive" it's Ford honoring their prior commitments.

Any ideas / help on how to handle it?

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[GPSMan]

I think you should count yourself lucky that you can get 1 at a discount and the rest at MSRP. Ask for what you want, but if it doesn't work out, consider it "leverage" down the road if you want a good service relationship with this dealer down the road.

Back off, but get the dealer to acknowledge he "owes you" down the road. Like free loaners if one is in for overnight service, expedited service even if there is a backlog, free oil changes, or similar.

 

[fordmav]

I think you should count yourself lucky that you can get 1 at a discount and the rest at MSRP. Ask for what you want, but if it doesn't work out, consider it "leverage" down the road if you want a good service relationship with this dealer down the road.

Back off, but get the dealer to acknowledge he "owes you" down the road. Like free loaners if one is in for overnight service, expedited service even if there is a backlog, free oil changes, or similar.

Easy for you to suggest someone else to let go $30,250 of their money (not yours). The special offer is not really a discount, just getting you the truck at a price close to what was promised back in 2021.

It may not be possible to get this resolved to your satisfaction OP, but you’re in the right to try.

 

[GPSMan]

Been down this road in 100 other threads. Usually 1 customer with 1 vehicle.

Disappointing, yes.
Illegal, no.
Unethical, for each to decide.

When the supermarket has a price advertised for something and they run out of stock it is their sole discretion whether or not they honor "rain checks".

What does the contract say and is there even a contract at all?

 

[penacho]

Thanks for your opinion, John - looking for a path to a solution right now.

 

[Automate]

I would interpret it as one vehicle per private offer certificate. You should have a certificate for every one of your 22. orders. Can't use one certificate to purchase 2 vehicles.

 

[penacho]

Yes, I wonder that, too @Automate. That would be appropriate. Wonder if anyone else has ran into it?

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