Railcar tracking

[Saratoga Maverick]

Maverick XLT LUX, 360, Bedliner

So I’ve never been able to get the tracking systems to work by calling, but fortunately my company has a logistics person that can track rail cars. Supposedly that railcar made it to Selkirk, NY today.
That’s about 45 miles from the dealer, so I assume car carrier from there?
Not sure how long that will take.

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[Cromwell]

Nobody knows! It might be a couple of days to a week; it might be three weeks or more.

 

[adsandiego]

Maverick XLT LUX, 360, Bedliner

So I’ve never been able to get the tracking systems to work by calling, but fortunately my company has a logistics person that can track rail cars. Supposedly that railcar made it to Selkirk, NY today.
That’s about 45 miles from the dealer, so I assume car carrier from there?
Not sure how long that will take.

Contact your dealer. Ask them for update information from VinView. All dealers have that tool. They will tell you where your car is from the time it leaves the factory. VinView also will have an ETA to your dealership. It looks like this:

 

[Saratoga Maverick]

Great
I’ll check it out

 

[lajlmt]

Maverick XLT LUX, 360, Bedliner

So I’ve never been able to get the tracking systems to work by calling, but fortunately my company has a logistics person that can track rail cars. Supposedly that railcar made it to Selkirk, NY today.
That’s about 45 miles from the dealer, so I assume car carrier from there?
Not sure how long that will take.

Mine is waiting to ship out of SD! It’s will be 628 days!!! Hallaloo!

 

[ClemsonU88]

I called Ford yesterday, and they gave me the railcar # (even though my window sticker says "Convoy") my truck was on but couldn't tell me where it was. She tried to transfer me to the Train company, but that failed.

So there's no way for US to track a vehicle once it's shipped; is that right?

 

[Superg0]

I called Ford yesterday, and they gave me the railcar # (even though my window sticker says "Convoy") my truck was on but couldn't tell me where it was. She tried to transfer me to the Train company, but that failed.

So there's no way for US to track a vehicle once it's shipped; is that right?

If you are going by rail, it’s more complicated…

First you will need the rail car letters and numbers. It is on the visibility report or DORA which is from the dealership. You MAY be able to get it from the SVT people but they seem often in a cranky mood and may tell you to get it from the dealer.

There are two major rail companies.

CSX is everything east of the mississippi
UP is everything west of the mississippi

But they all start out on CSX so once they have it in their system they will follow it all the way.

So, how do you track your truck on a railcar?

First and most important. Never talk to live personnel at the railroad! Only use automated phone system. If it attempts to transfer you to a live person please hang up. The railcar information we are provided by is given as a courtesy and if we call live personnel we may lose the access and ability to track.

CSX
1. Call the CSX 1-800-235-2352
2. When prompted for location or weight, press "1" on your phone for location.
3. When prompted for the car initials, say CN (or whatever initials you have) then wait for the next prompt.
4. When prompted for the car number, say 907048 (or whatever your number is)
5. When prompted for next car say DONE.
6. That's it; enjoy your updated status report.

Union Pacific
1. Call UP at 1 800 877-5123 1 800 877-5123
2. Follow phone prompts for Trace
3. Say the railcar number complete and clearly. Example CN123456 all together
4. Listen for your update

NS Norfolk Southern
1. Call 800-635-5768
2. Press 2.
3. Press 2.
4. Enter the letters on the numeric keypad then press #. As in: TTGX will be 8849
5. Enter the numbers then press #. It wasn't taking my voice prompts but typing worked.
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[ClemsonU88]

If you are going by rail, it’s more complicated…

First you will need the rail car letters and numbers. It is on the visibility report or DORA which is from the dealership. You MAY be able to get it from the SVT people but they seem often in a cranky mood and may tell you to get it from the dealer.

There are two major rail companies.

CSX is everything east of the mississippi
UP is everything west of the mississippi

But they all start out on CSX so once they have it in their system they will follow it all the way.

So, how do you track your truck on a railcar?

First and most important. Never talk to live personnel at the railroad! Only use automated phone system. If it attempts to transfer you to a live person please hang up. The railcar information we are provided by is given as a courtesy and if we call live personnel we may lose the access and ability to track.

CSX
1. Call the CSX 1-800-235-2352
2. When prompted for location or weight, press "1" on your phone for location.
3. When prompted for the car initials, say CN (or whatever initials you have) then wait for the next prompt.
4. When prompted for the car number, say 907048 (or whatever your number is)
5. When prompted for next car say DONE.
6. That's it; enjoy your updated status report.

That was awesome! I searched for that information but couldn't find it in any of the old posts & comments. Apparently my searching skills leave something to be desired.

Apparently the 1st railcar it was on unloaded, so now I have to get the new railcar # and go look for it.

Thanks for the instructions Superg0!

 

[ClemsonU88]

NS Norfolk Southern
1. Call 800-635-5768
2. Press 2.
3. Press 2.
4. Enter the letters on the numeric keypad then press #. As in: TTGX will be 8849
5. Enter the numbers then press #. It wasn't taking my voice prompts but typing worked.
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Interestingly, I called CSX & Union Pacific first, and neither of them had any information of my railcar #. I figured there was no way it was on Norfolk Southern yet, since the last known location was New Mexico, but I tried them anyway, and they said it's in Clovis, NM. Apparently it's with Norfolk Southern. At least I know who to call now.

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