Rail delivery question

[Ozarkbeard]

I contacted Ford Customer Service today about my truck delivery status and they said:

The status of your vehicle order is "Arrived at Rail." The railcar/vehicle has arrived at a mixing center or ramp and is available for unloading. Railcar# TTGX978543 (Norfolk Southern Corp).​

My Window Sticker Ramp Info says: RAMP ONE RM6P

I called the Norfolk Southern 800# and entered the requested info, trying both voice entry and TouchTone keypad. But neither one worked.

Can anyone here determine what city the rail yard is for my truck, based on the above info?


UPDATE: RM6P is in KCMO

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[burger_time]

I contacted Ford Customer Service today about my truck delivery status and they said:

The status of your vehicle order is "Arrived at Rail." The railcar/vehicle has arrived at a mixing center or ramp and is available for unloading. Railcar# TTGX978543 (Norfolk Southern Corp).​

My Window Sticker Ramp Info says: RAMP ONE RM6P

I called the Norfolk Southern 800# and entered the requested info, trying both voice entry and TouchTone keypad. But neither one worked.

Can anyone here determine what city the rail yard is for my truck, based on the above info?
Thanks!

If it's anything like the phone system for CSX then the voice recognition is terrible. And sometimes it will say the letters in the rail car number back to you and you can't hear that they're actually incorrect, since pretty much all the letters rhyme with "T" and "G" and most of the rest of them rhyme with "X" (I think this was why they invented phonetics!). For CSX when it has you enter the portion of the rail car number containing letters it was "81814192" on the keypad to enter the TTGX. They don't give you any instructions on how to use the keypad to enter letters, so that's what I found confusing. I think the way they encode it is by using 2 numbers for each letter. The first number corresponds to the number key that contains the letter you want (e.g. the "T" shows up on the 8 key underneath where it shows "TUV") and then the 2nd number corresponds to where the letter shows up in the sequence of letters on the key (e.g. The "T" is 1st in "TUV" so you enter the 1 key). So anyway, that's what I figured was the reason for "81814192" being how to enter "TTGX". Hopefully the Southern uses a similar system and that's helpful. I found it to be way faster than trying to dictate the letters over and over again until it finally got them right.

Also, somewhere in the ordering/tracking sub-forum there's a spreadsheet that has all the ramp codes and where the destination rail stations are for them. When you hear the destination city in the tracking info you'll know you're getting close and hopefully get an ETA. For me it took like a week and a half to get from the factory in Mexico to the destination rail station in Massachusetts, so it moved pretty quick!

 

[Ozarkbeard]

Thanks. I am familiar with that alpha entry on a number keypad. There's another method where you hit the key multiple times, depending on where the letter is on the key. e.g., the letter T = 8 key entered once, letter U = 88 and V = 888. Neither method worked, but I finally got the letters TTGX entered by just using 8849. After entering the numerical values, It returned garbled info about something in MIssouri, but it didn't seem to give a city name. I will search again for ramp info threads in this sub-forum, but initially, that returned nothing.

 

[burger_time]

I think this was it:

https://www.mavericktruckclub.com/forum/threads/rail-car-delivery-ramp-1-codes.11658/

 

[GA Hot Pepper]

I think this was it:

https://www.mavericktruckclub.com/forum/threads/rail-car-delivery-ramp-1-codes.11658/

Thanks for the link. Great info. Currently waiting, just shipped yesterday. Thanks again

 

[burger_time]

Thanks for the link. Great info. Currently waiting, just shipped yesterday. Thanks again

Hopefully you're as surprised by the speed of the shipping as I was. Everything I heard was 4 to 6 weeks and mine was at the dealership in just 15 days!

 

[mdsalemi]

Wow, this is one of the byproducts of the abysmally poor management by Ford of EVERYTHING Maverick. They did nothing right on the Maverick project [related to sales and production.] Been a diehard Ford person since 1985 and nothing in those 38 years even remotely comes close to this cluster****. We've had 2-3 new Fords nearly every year since then, until the recent production troubles.

The byproduct I'm talking about is customers micromanaging the shipping--down to trying to track down the progress and location of the actual rail cars your car is on! I do not blame @Ozarkbeard one bit; had his Maverick been produced and shipped in a timely fashion, he wouldn't be checking rail car status with Norfolk-Southern or CSX. His truck would have been produced within a few weeks of ordering and shipped promptly. His dealer would have been able to tell him with reasonable precision how long it would take to arrive after order. None of this happened with anyone I'm afraid. I waited 48 weeks from order until production, another two weeks to ship, and without further inquiry by me my dealer tells me my truck was in Arizona yesterday, so at least it crossed the border. On schedule for arrival at the dealer on or before the end of September, a month after manufacture. (Meanwhile back at the ranch, something happened to my wife's new Escape Hybrid, as that was built on July 25 and not scheduled to arrive at the dealer for another week yet...from Louisville to Detroit, a few hour's drive at most...)

The one piece of encouraging news is the Maverick August production data which shows over 8,000 Mavericks being built. That's on track to over 95K units a year. Not enough to fulfill the orders, but a whole lot better than a year ago. Be reminded that in the early years of the original Ranger production (the old small one not the current mid-size), they were making well over 250K units a year...

 

[inline_five]

Wow, this is one of the byproducts of the abysmally poor management by Ford of EVERYTHING Maverick. They did nothing right on the Maverick project [related to sales and production.] Been a diehard Ford person since 1985 and nothing in those 38 years even remotely comes close to this cluster****. We've had 2-3 new Fords nearly every year since then, until the recent production troubles.

The byproduct I'm talking about is customers micromanaging the shipping--down to trying to track down the progress and location of the actual rail cars your car is on! I do not blame @Ozarkbeard one bit; had his Maverick been produced and shipped in a timely fashion, he wouldn't be checking rail car status with Norfolk-Southern or CSX. His truck would have been produced within a few weeks of ordering and shipped promptly. His dealer would have been able to tell him with reasonable precision how long it would take to arrive after order. None of this happened with anyone I'm afraid. I waited 48 weeks from order until production, another two weeks to ship, and without further inquiry by me my dealer tells me my truck was in Arizona yesterday, so at least it crossed the border. On schedule for arrival at the dealer on or before the end of September, a month after manufacture. (Meanwhile back at the ranch, something happened to my wife's new Escape Hybrid, as that was built on July 25 and not scheduled to arrive at the dealer for another week yet...from Louisville to Detroit, a few hour's drive at most...)

The one piece of encouraging news is the Maverick August production data which shows over 8,000 Mavericks being built. That's on track to over 95K units a year. Not enough to fulfill the orders, but a whole lot better than a year ago. Be reminded that in the early years of the original Ranger production (the old small one not the current mid-size), they were making well over 250K units a year...

You're not wrong. I'm not sure if Ford underestimated demand on purpose or pure negligence on their part, but they totally missed the mark. I'm leaning towards negligence, because they knew (and it has) been cutting into Ranger sales. I mean, in todays world, how could a $25k pickup getting 40 mpg NOT be a home run?

They should've priced it more reasonably out of the gate as well, and put a hard stop to dealers flipping them. Dealers made far more money off the car than Ford did, which discouraged them from producing more.

I'm going to end up waiting over a year for this thing to get into my hands. This isn't a house - it took just a few days to produce it.

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