Ordered the Ford Hard tri-fold cover

[AlsMaverick]

Just received it, opened the box to install this afternoon. There are no side rails! Heart broken.

UPDATE: Levittwonford made everything. right. Rails arrived today and the cover is installed.

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[gp1200x]

Was there supposed to be side bars? I installed a trifold soft cover and like it except for one thing. The first of the 3 folds is attached to the bed tightly to provide alignment and security but it covers part of the bed and makes it more difficult to remove large items at times. Next time I may go with a single full cover that raises up completely. My 2 folds towards the rear just site on the bed rail and locks down at the back. Keeps the bed dry in rain and snow.

 

[AlsMaverick]

Was there supposed to be side bars? I installed a trifold soft cover and like it except for one thing. The first of the 3 folds is attached to the bed tightly to provide alignment and security but it covers part of the bed and makes it more difficult to remove large items at times. Next time I may go with a single full cover that raises up completely. My 2 folds towards the rear just site on the bed rail and locks down at the back. Keeps the bed dry in rain and snow.

Yeah, a rail on each side. The cover mounts to them at the front and and each folded piece locks down to them when closed.

 

[Hammer]

Yeah, a rail on each side. The cover mounts to them at the front and and each folded piece locks down to them when closed.

I had ordered ford hard tri-fold and when I got it home and opened box found it was dented. I called my dealer parts dept which had ordered it, and they were able to get a replacement shipped and delivered the following day. I just had to drive to the dealer and exchange. Hope you have similar hassle free experience.

 

[AlsMaverick]

I emailed the dealer and they said the rails come in a separate box. I've seen a video of this cover being unboxed and the rails were included. Can anyone tell me how they are shipped?
They didn't provide a next step or resolution. I'll be contacting again this morning.

 

[Hammer]

I emailed the dealer and they said the rails come in a separate box. I've seen a video of this cover being unboxed and the rails were included. Can anyone tell me how they are shipped?
They didn't provide a next step or resolution. I'll be contacting again this morning.

my experience was 2 years ago and there was only one box for all parts. What the parts guy did in my case was order the new one (overnight delivery) and when I arrived to pick it up, we swapped the damaged cover from my original box into the new ordered box so that he could return that new order on a damaged claim.
I don’t know if your dealer can do something similar. I was very fortunate to have an experienced parts dept guy and a willingness to provide excellent customer service. Needless to say my dealer has gained a loyal customer.

 

[TheShark]

I installed a Ford hard Tri-fold cover a couple of months ago and yes, everything came in one box.

Here is a video from Long McArthur Ford showing them unboxing and installing the cover.

 

[AlsMaverick]

I received a response from Levittownfordparts.com.
They claim that two boxes were delivered. I was there to sign for the shipment. I did not receive a second box with rails. I've filed a claim with UPS and a charge dispute with my credit card company.
It appears they are not listening to me and trying to help me with my problem.

 

[apstephen]

I emailed the dealer and they said the rails come in a separate box. I've seen a video of this cover being unboxed and the rails were included. Can anyone tell me how they are shipped?
They didn't provide a next step or resolution. I'll be contacting again this morning.

I installed a Ford Hard Tri-Fold this morning. Everything came in one box. I would call the number listed on the install sheet.

 

[AlsMaverick]

I installed a Ford Hard Tri-Fold this morning. Everything came in one box. I would call the number listed on the install sheet.

Thank you.

 

[SiGmA_X]

I received a response from Levittownfordparts.com.
They claim that two boxes were delivered. I was there to sign for the shipment. I did not receive a second box with rails. I've filed a claim with UPS and a charge dispute with my credit card company.
It appears they are not listening to me and trying to help me with my problem.

Sounds like a Ford dealership to me!

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