My Truck is lost

[pawalsh610]

The tracking system is virtually worthless. I can live with the fact that I ordered in June and that it took 6 months to get scheduled then 2 month to get built and even the fact that it took a month to get shipped. But now my truck is lost. Ford says it has been delivered to the dealer BUT the dealer does not have it and does not know where it is. It sounds like they are as frustrated as I am and are actively trying to get status from the rail yard. I do not blame the dealer, Ford needs to figure out how to track the production and delivery of their trucks.
I do not know if this is a problem with the tracking system but in my mind there is no reason for them to report the status you see below unless someone at the dealer signed a form that confirmed it was delivered. Mistakes like this may happen but it should not take days to figure out what is going on.
Update: I couldn’t resist asking, the dealership did get two Maverick deliveries yesterday but not mine. The plot thickens
Update 2 (3/22): Still no answers, just finger pointing. The dealer is not getting any answers from the shipping company and Ford still shows it was delivered to the dealer on 3/16. Does anyone have any thoughts on what I can do to push this up the food chain with Ford? I have opened a case with customer service but they do not seem to be taking responsability for getting answers from the shipper on why it was shown as delivered to the dealer but they never got it. Of course if the dealer does have it Ford should also be interested in why they are claiming it was never delivered. It has been a week even if I can't get my truck someone must know where it is.
3/25- the truck showed up at the dealership this afternoon . I did waist any time getting home and in my garage.

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[Snax]

I plugged the VIN into a couple of online VIN-checking sites, and it doesn't look like it's been sold and/or registered yet--which is good news, since some unscrupulous dealers have been known to sell a truck and the lie about it. Hopefully it'll be found soon!

Edit: Hard to say who "lost" your truck at this point. You can bet that Ford does a pretty good job of tracking its trucks. And I imagine that the dealer does as well. Someone has a signed form somewhere...

 

[PNWMaverick]

If it is like my truck, the website was about 2 days ahead of the dealership. It is most likely in between the railyard and the dealer.

It may be a situation that Ford flags it as delivered once it hits the final railyard or pickup location and is transferred to the dealer or their carrier. Not accounting for the time it takes to go from that point to the dealer's lot*

*Pure speculation based off normal shipping practices.

 

[Mike]

this sucks. damaged in transport and yet to be reported?

 

[PriusHater]

Never seen one marked in the trucking system as "On Hold" and am uncertain what that means.

 

[Chris_G]

Never seen one marked in the trucking system as "On Hold" and am uncertain what that means.

Means they found a buyer, waiting for deposit.

 

[jbpoole]

this sucks. damaged in transport and yet to be reported?

Yeah, maybe like the Maverick that was "damaged in transit" going to Gary Yeomans Ford - Daytona Beach.

 

[pawalsh610]

Never seen one marked in the trucking system as "On Hold" and am uncertain what that means.

Thank you for the post, at least your screen shot shows a last known location, which is better than I got from the dealer or Ford customer service. I-76 near Henderson is less than 10 miles from the dealer in Aurora. We had weather (snow) today but it has not shut down traffic and this was reported as delivered yesterday before the snow started.

 

[BB0]

Thank you for the post, at least your screen shot shows a last known location, which is better than I got from the dealer or Ford customer service. I-76 near Henderson is less than 10 miles from the dealer in Aurora. We had weather (snow) today but it has not shut down traffic and this was reported as delivered yesterday before the snow started.

I don’t think that’s a last known position, it was the planned offloading ramp they use when unloading the truck from the train. As an example, mine says the ramp location but I know it’s in a different state based on tracking. That’s just where the car carrier will pick it up.

 

[Deleted member 9552]

Truck was used to transport 14 illegals across the border and is in ICE custody.... Kidding. Not a good problem to have after these ridiculous wait times. Good luck.

 

[19redsox67]

Never seen one marked in the trucking system as "On Hold" and am uncertain what that means.

What trucking site is this?

 

[07_Shelby]

https://www.unitedroad.com/delivery-receipt

They were helpful in providing some info about my vehicle delivery. I sent a message under CONTACT US and had a reply at 6am the next morning.

 

[Vols44]

I looked up your window sticker and it shows in transit as of today.

Ground transportation from the rail yard to the dealership has been an ongoing problem in the Midwest. Ford axed the contract with the old transporter and the backlog at the Kansas City rail depot is similar to the parking lots in Hermosillo.

 

[Dirt820]

Never seen one marked in the trucking system as "On Hold" and am uncertain what that means.

Mine said that, and then changed to 'Cancelled' on the United Road site. It showed up at the dealership a few days later via a different shipper. I wouldn't read too far into it.

 

[pawalsh610]

https://www.unitedroad.com/delivery-receipt

They were helpful in providing some info about my vehicle delivery. I sent a message under CONTACT US and had a reply at 6am the next morning.

Thanks, I will try anything at this point. I asked for there help and have my fingers crossed.

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