My Order suddenly doesn’t exist - Oct 9 Hybrid

[Bodageta]

Sponsored

 

[Bodageta]

I’m Richard (Bodageta) and here’s my evidence of the order if anyone from Ford happens to read these forums.

 

[Bodageta]

My recent color change request

 

[Bodageta]

My recent color change request

 

[Bodageta]

Final comment. I thought I made a reservation with Ford to order a Maverick and chose a dealer only as a matter of convenience. If that’s really what got me, it’s a problem that ford confirmed my order with the other dealer. Which is the one and only order I placed. One other person at Ford told me it didn’t matter who I had my reservation with so I’m getting various answers from Ford. My dealer has said it’s a waste of time to keep looking into this, they aren’t.

 

[Hdang1980]

So I tried Ford again. I worked with them until it became 8pm and they said it was closing time. They said call back tomorrow and they will try again but that I would get someone new and have to start all over again. They said all they could tell me is to place a new order when MY23 opens up. They could not find where they had sent emails to me ever. They said I couldn’t forward the order confirmation I have from ford to them. They said they see no emails to me and no ROVP or anything. One thing that we discussed that could have happened is I reserved (made the online reservation) with one dealer but they wouldn’t do my x plan so I had to order from another (current) dealer who would. I asked the new dealer if the could roll my reservation to the new dealer or if I needed to make a new one. They said no problem they would take care of it. Honestly the order banks were still open and it really didn’t seem like a reservation did anything or was necessary. I placed my order and got confirmation from Ford which that apparently no longer have. Maybe my 1st dealer finally cancelled the reservation and it deleted my only order which was with another dealer? That’s a stretch but I don’t know how it all works. Still ford accepted the order and it was good when I called for 7+ months. I feel like I’m in the twilight zone. It’s looking like there is nothing I can do. I’m screwed but Ford and the dealer could care less.

Reserving with one dealer, but ordering with another does not impact anything. I did the same thing as you because my original dealer wanted 2k mark up just to put in the order.

 

[Bodageta]

Reserving with one dealer, but ordering with another does not impact anything. I did the same thing as you because my original dealer wanted 2k mark up just to put in the order.

Thanks for the info. I’m near giving up. Trying to keep on keeping on but no interest in helping from Ford or the Dealer.

 

[JoeTime]

This really is a sad story. Everyone makes mistakes.

Good people admit it, apologize and try to make it right.

Maybe the GM could make it right by offering to get your order placed ASAP on August 15 for a 2023. Even if your Maverick was scheduled right now, I don't think you'd see it til like September or something? Try setting up an appt with him/her and ask real nice?

Ask "real nice"? I can't stand people who kiss up.

 

[Hdang1980]

Thanks for the info. I’m near giving up. Trying to keep on keeping on but no interest in helping from Ford or the Dealer.

Your situation really sucks and the indifference displayed by ford and especially the dealer infuriates me. It boils down to someone or something out of your control effed up. No type of effort to make things remotely close to right other than to tell you to get back in line for the MY23? Nahh man, that crap doesn't fly even in beginner's level customer service school.

I'd go scorched earth social media campaign, BBB, dealerrater.com, email every ford executive I could find.

If you do decide to get back on the roller coaster for MY23, be sure it isn't with this dealer and get your DORA countersigned.

 

[Bodageta]

Tried Ford again today. Same old song and dance. No progress. They want to put the work back on my dealer. My dealer isn’t motivated to figure it out which makes me wonder if they know something. Again per ford, my order was not cancelled. It’s as if it never existed. They don’t care to see the the confirmation emails I received from Ford.

 

[GlennWatson]

What are these mythical Ford emails you are referring to. I ordered a base level Maverick in December. They have not sent me one email. Ford is terrrible at making Mavericks but they are even worse at making Emails.

 

[Hdang1980]

What are these mythical Ford emails you are referring to. I ordered a base level Maverick in December. They have not sent me one email. Ford is terrrible at making Mavericks but they are even worse at making Emails.

You didn't see the constraints items list? Emails are on that list.

 

[Hdang1980]

Tried Ford again today. Same old song and dance. No progress. They want to put the work back on my dealer. My dealer isn’t motivated to figure it out which makes me wonder if they know something. Again per ford, my order was not cancelled. It’s as if it never existed. They don’t care to see the the confirmation emails I received from Ford.

This member experienced exactly what I was thinking happened to you.

https://www.mavericktruckclub.com/forum/threads/8-months-wasted-no-rovp-on-my-order.16839/

 

[Imlooney]

I wonder if that is the fate of all of us that may have their order rolled over to a MY23. It certainly would solve Ford's problem in the short-term. I ordered 11/4 so I fully expect to get rolled into MY23.

 

[mdf]

Maybe someone already asked this, but when you changed the color a few weeks ago did you get any kind of record information about that? I'm assuming an order had to exist in the first place for the dealer to request a change to it. Or is that when the dealer told you that there was no record of the original order?

I also agree with others that said you should use your emails from Ford as proof that you exist in their system. They can look you up by name. They outsource some of their support so please don't take the last person's word as final, call them back and speak to someone else. I'm assuming you called Ford Marketing's Maverick Team at 1-800-334-4375. If you didn't, then try that number.

MST3K!!! (off topic)

Sponsored