Missing/Misapplied Reward Points

[RebellaE]

I just checked my FordPass Reward Points and they are "gone". I know they were there originally. So I looked at the activity and it shows that they were "switched" to a Maintenance plan 5 months after I bought it. I did not initiate this and am quite mad. Anyone else have this?
Did Ford Customer Service fix it? Did you ever find out if the dealer or Ford itself initiated this?

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[Pomegranatetuba]

Same thing happened to us. It’s the dealer. We didn’t want to make a fuss so we used the two “The Works” services which include oil change and rotate tires.

 

[Aspidochelone]

That didn't happen to me but for any of the people who do still have points you can accidentally overapply points on fordpass and waste points. It gets kinda weird when adding a bunch of coupons, it's best to add coupons first.

 

[cneth]

I just checked my FordPass Reward Points and they are "gone". I know they were there originally. So I looked at the activity and it shows that they were "switched" to a Maintenance plan 5 months after I bought it. I did not initiate this and am quite mad. Anyone else have this?
Did Ford Customer Service fix it? Did you ever find out if the dealer or Ford itself initiated this?

Wow, that's really skeevy!

I would call and complain. The Fordpass points telephone support folks were very nice and conscientious.

I had a problem receiving my points because my Ford account was 5 years old and couldn't "Accept the Terms and Conditions" even though I did all the things they suggested. They were very helpful, helped me get transferred to the Account management folks, etc, and even called me back to let me know when my points finally made it into my account.

 

[RebellaE]

Same thing happened to us. It’s the dealer. We didn’t want to make a fuss so we used the two “The Works” services which include oil change and rotate tires.

I had planned to use it for work on my 2010 Ford, not my Maverick, so it made me mad. I'll see what I can do to get it reverted.

 

[TedTX]

They had me check my points with an email request. After some weirdness two months ago looks like the remaining points are correct. Put off using them for parts.

 

[Don11]

They told me mine were given to someone else Id but sense the truck is not at my house today they can’t help me till they can get into the modem.

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