I wonder how difficult it would be if we all could go online with a grid from Ford showing dealer, order no, Year, Trim, priority code, status, price guarantee, schedule date, est. delivery date? Maybe customer support would not be so angry, chat would not have as much traffic. Dealers may not have to hang by their phones answering the same questions from bewildered clients. Most of all customer awareness with overall status might just reduce frustration and confusion if said grid was timely and kept current. Maybe putting that all in one place could be costly and quite possibly be automated. As a dreamer, I would not want to go through this again for over year now and still have doubts about all the above. Design would include only viewing your orders.