Good Conversation with Ford about Maverick Order

[CSmith]

What priority are your orders? If you are not priority 2 the factory is not even looking at your order. Since you don't have a VIN yet, I question whether Ford is really "allocating" components to your build. I could see them comparing what your vehicle requires versus what parts are coming in the supply chain. With just-in-time manufacturing you don't want to allocate parts to a specific build too early since a lot of things could change before it's actually built.

My orders are priority 19 I assume the rep said I was still in "processing" status on both orders. I am sure your description is what is pretty much what is happening where my order is lining up based on parts arriving and not a hard allocation. I used the terms as the rep applied them with no interpretation.

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[CSmith]

I've tried over the phone and I've tried in the chat and even specifically asked about the gift card, but never got one. They told me to call Marketing, but I haven't yet. Is that the number you called? Did you ask about it or they just offered it?

She asked me if I ever got one. I hadn't and told her so. She said she wanted to give me one for my patience. Nice to have this month with the 20% off on the site.

 

[skadizzle]

She asked me if I ever got one. I hadn't and told her so. She said she wanted to give me one for my patience. Nice to have this month with the 20% off on the site.

Thanks. Might call and try again. Can't hurt!

 

[magickman03]

Both in January - 7th (constrained) and 21st from two different dealers. I don't expect to see them until September if they get built this model year.

I am sitting at just under 10 months for an XLT Hybrid, with window deflectors, towing, and floor liners. Waiting on delivery any day now!

 

[Old Ranchero]

My orders are priority 19 I assume the rep said I was still in "processing" status on both orders. I am sure your description is what is pretty much what is happening where my order is lining up based on parts arriving and not a hard allocation. I used the terms as the rep applied them with no interpretation.

sorry to break this to you but, if you are not at Priority 2 it means the regional team has not approved your orders to get scheduled. Once they review everything as acceptable for production they move you to Priority 2 and "lock" your order.

 

[Old Ranchero]

I usually use Ford Chat to inquire about my two truck orders. I've given them the order number and dealer number and they tell me that my order, both of them, are still in "order processing". Takes a while to get a rep and not very forthcoming with info - but they answered my specific question albeit with the answer I didn't want!

Today I couldn't get Ford Chat to open so I called Ford. Pretty much a night and day difference in the conversation and information shared. For one, they picked up quickly. Even though both my orders are still in "order processing" (sigh...), the rep volunteered more info about both my orders. She gave me the exact date my order was received in the system and that both were accepted at the factory with a completed ROVP.

She also gave me insight into some of the process that I wanted to share with you MTC ladies and gents. Some of you may know this but others, like me, probably don't.

She could "see" that components were being added to each of my orders. She made sure I understood that at the dealership we see a "package" (Lux, FX4, etc.) but that each package had a number of components (makes sense) that are allocated to/reserved for the order over time. She said that her view did not distinguish which package each component was a part of. She did not provide a component count but she did say that my first order, which I told her had a couple of constrained items (Lux, CP360) in addition to FX4 also had more components allocated than my other order with just the FX4 package (which also makes sense). That did not mean my Lux would be built first but only that more components were allocated. She did say that everything was moving forward as expected with no show stoppers other than constraints and recommended I check back with the dealer every couple of weeks to check on order progress.

That's the most information I've received about my order! Chat isn't bad but those peeps are trying to churn thru the queue, quickly. The phone call is definitely a better option which I will use in the future.

More information is always better and takes some of the sting out of the wait.

Icing on the cake - I also got a $100 e-gift certificate to use on accessories!

I have never even been able to get chat to load on my computer It just spins and spins and says "loading". Makes me want to get loaded when it does that!

 

[TheSEARCH]

No, for Hybrids it's been almost a year.

Not what I have been seeing on this very forum. Plus the face book page I am on.m Yes exceptions do occur BUT like I said get the Lux or 360 you will wait longer. I am looking at generally the time frame. I have seen HERE some get there hybrid in 3 months.

 

[skadizzle]

Not what I have been seeing on this very forum. Plus the face book page I am on.m Yes exceptions do occur BUT like I said get the Lux or 360 you will wait longer. I am looking at generally the time frame. I have seen HERE some get there hybrid in 3 months.

The ONLY hybrids here that may have gotten theirs in three months is possibly a September order getting in in December, and even then it was probably one person. They didn't even start releasing them until December and that person would've gotten lucky. I have seen some in 4 or 5 months, but those are also few and far between. Again, those were all older orders. The vast majority have waited 7-8 months and some much longer. I have two orders for late October and neither has a build date yet, so that means at minimum I will be 11-12 months.

 

[skadizzle]

She asked me if I ever got one. I hadn't and told her so. She said she wanted to give me one for my patience. Nice to have this month with the 20% off on the site.

I called again and the woman I spoke to was actually going to give me a certificate, but she said the site has been down for a couple days and is glitchy. She said to wait because it may glitch and falsely accept it and it would look like I was given one already even though I haven't. I'll try again next week and try and hopefully get it before the 20% ends.

 

[n0maverick]

My reality was 8 months to get a vin. My hope is that I wont get pushed back anymore making me getting it around 11 months from order.

Mine was 8 months to get a VIN and 10.5 months delivered. No push backs or delays.

 

[dlorton0844]

Confirmed order Oct 23 (8 months today). Build week (version 4) Aug. 15.

I like seeing the Hybrid orders getting closer to my order date!

 

[CSmith]

sorry to break this to you but, if you are not at Priority 2 it means the regional team has not approved your orders to get scheduled. Once they review everything as acceptable for production they move you to Priority 2 and "lock" your order.

I know they are not getting scheduled yet. They are at priority 19. I only shared what the rep told me about "allocating components" which, I think, just means they are putting stuff on vehicles in the queue - something like completing a checklist. Once all the components/stuff is allocated to a pri 19 (all boxes are checked) it moves to pri 2. Again, my SWAG on the process from what I deduced the rep said. I figure the regional team looks at those allocated components the rep mentioned to determine if the pri 19 is acceptable for production.

I've still got months to wait...

 

[Jville]

I usually use Ford Chat to inquire about my two truck orders. I've given them the order number and dealer number and they tell me that my order, both of them, are still in "order processing". Takes a while to get a rep and not very forthcoming with info - but they answered my specific question albeit with the answer I didn't want!

Today I couldn't get Ford Chat to open so I called Ford. Pretty much a night and day difference in the conversation and information shared. For one, they picked up quickly. Even though both my orders are still in "order processing" (sigh...), the rep volunteered more info about both my orders. She gave me the exact date my order was received in the system and that both were accepted at the factory with a completed ROVP.

She also gave me insight into some of the process that I wanted to share with you MTC ladies and gents. Some of you may know this but others, like me, probably don't.

She could "see" that components were being added to each of my orders. She made sure I understood that at the dealership we see a "package" (Lux, FX4, etc.) but that each package had a number of components (makes sense) that are allocated to/reserved for the order over time. She said that her view did not distinguish which package each component was a part of. She did not provide a component count but she did say that my first order, which I told her had a couple of constrained items (Lux, CP360) in addition to FX4 also had more components allocated than my other order with just the FX4 package (which also makes sense). That did not mean my Lux would be built first but only that more components were allocated. She did say that everything was moving forward as expected with no show stoppers other than constraints and recommended I check back with the dealer every couple of weeks to check on order progress.

That's the most information I've received about my order! Chat isn't bad but those peeps are trying to churn thru the queue, quickly. The phone call is definitely a better option which I will use in the future.

More information is always better and takes some of the sting out of the wait.

Icing on the cake - I also got a $100 e-gift certificate to use on accessories!

There is one caveat about waiting longer than hoped. And that is pesky quality control issues are addressed more thoroughly as are discovered over time.

 

[dadd75]

My reality was 8 months to get a vin. My hope is that I wont get pushed back anymore making me getting it around 11 months from order.

June 25th is eight months for me with my Lariat hybird lux package. I did call Ford, they did confirm everything, but no build date as of yet.

 

[Shakesbear]

Welp, seems the squeaky wheel gets the grease is true with Ford and delayed Mav orders. Only those who call get these gift certificates. I’ve only used the chat twice to check my build date. Seems I’ll be calling tomorrow to try and get this fabled gift certificate.

“I don’t need no stinkin gift certificate!” I need my frikin truck

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