Fordpass not showing lock/unlock or remote start

[jasperpants]

Anyone else having trouble with the Fordpass app? I picked up my Maverick last week and none of the controls(lock/unlock/remote start) show up in the app.

I've called Fordpass support a few times and gone through all the steps, deleting the Maverick from the app, adding the Maverick, logging out, logging in, deleting the app, reinstalling the app, hard reset on the console, installing on a different phone(tried Android and iOS). All with no luck.

I have a case number and the issue has been escalated. I should be getting a call back this week after it's been fully investigated but I'm wondering if anyone else has experienced this and what the issue or fix was?

Thanks!

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[Portcqb]

Did you ever get the prompt in the vehicle to allow control from Fordpass you could try a hard reset on the radio if not.

 

[jasperpants]

Did you ever get the prompt in the vehicle to allow control from Fordpass you could try a hard reset on the radio if not.

Yeah, a couple of times, after each hard reset and I've gone in to make sure all the sliders are set for remote control.

 

[KRae]

Having similar issues. My fordpass wont activate my vehicle, so I havent even connected it to the truck yet. It is my only complaint so far! I have tried everything and nothing works yet.

 

[jasperpants]

Having similar issues. My fordpass wont activate my vehicle, so I havent even connected it to the truck yet. It is my only complaint so far! I have tried everything and nothing works yet.

Urgh. You are in and even tougher spot than me then! I’m able to activate no problem. Do you have decent AT&T coverage where you are and have you tried connecting the Maverick to your home wifi?

 

[KRae]

Urgh. You are in and even tougher spot than me then! I’m able to activate no problem. Do you have decent AT&T coverage where you are and have you tried connecting the Maverick to your home wifi?

I do have decent AT&T coverage, the modem seems to be working fine for the hotspot. I will try connect to the wifi at home, it connected to my phone's hotspot just fine.

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