Ford Warranty Question

[GPSMan]

Question:

If I have to buy a new 12 volt battery from Acme Tractor Supply because I'm stranded more than 100 miles from a Ford Dealer, will Ford reimburse me for my out-of-pocket expense during the warranty period?

@Ford Motor Company

@fordvideoguy

And will I need to keep the failed battery as evidence to turn in? Then I'll have to pay extra for not turning in a core.

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[Vols44]

Question:

If I have to buy a new 12 volt battery from Acme Tractor Supply because I'm stranded more than 100 miles from a Ford Dealer, will Ford reimburse me for my out-of-pocket expense during the warranty period?

@Ford Motor Company

@fordvideoguy

And will I need to keep the failed battery as evidence to turn in? Then I'll have to pay extra for not turning in a core.

I'm going to say no. I'd call 1-800-241-3673, provide vehicle the vehicle information, have it towed if a jump start doesn't allow me to drive it to the nearest dealer and make sure I'm within 5 years or 60k miles when I call.

Ford will reimburse towing under 50 miles. If your enrolled in FordPass Rewards a new 119.95 Motorcraft battery is free the first 24 months and worth 22k Pass points. You get 42k within a few days of purchase.

 

[GPSMan]

^towing- not a realistic option while on this vacation. I'm getting as far from civilization as you can get on 4 wheels. I also have specific dates and times I need to connect with.

My dealership said the original 12v battery is covered by the 3/36k "bumper to bumper". No proration, a no charge replacement. But it has to fail by their standards.

I'm probably going to buy a second battery from a big box store and carry it with me. And return it if unused within 30 days. If I do need to drop it in, I want FORD to pay for it.

 

[GPSMan]

Bump

 

[boatman]

I thought we all have Roadside Assistance as part of the warranty

 

[Ozarkbeard]

I thought we all have Roadside Assistance as part of the warranty

OP stated they were in bumf*ck nowhere and there's not a Ford dealer in the area. So it might not be practical for them to wait hours for one to show up.

 

[A.Bursell]

This info should be covered in the warranty paperwork. But my SWAG is that Ford won't reimburse *you* for diagnosing and repairing your vehicle. If you call them if/when it happens, they may refer you to a local licensed auto repair facility to tow, diagnose and repair the truck and then reimburse you.

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