Disappointment and honesty.

[WNYEscapee]

Are you talking about having to go through SSSC for some recall/FSA parts? Or something else?

Yes, that comes into play as well. I understand the reasons they install some of these methods to ordering parts; but there are means to simplify the process which other manufacturers utilize with success. Ford just seems to add an additional wrinkle to the process rather than overhauling it and making it more efficient.
At the end of the day, it adds to more work for us, more complication to the process. Some of these ordering processes also don't provide an easy ability to track the order, which also doesn't help. Contacting COPIS for assistance is often pointless as some of those working there are not helpful at all, and cases often don't even get viewed for days before a receiving a useless response. Very rarely have I had COPIS actually step up and produce results -- having parts shipped overnight directly from the manufacturer, not even packaged but in a FedEx shipping envelope -- and I thank those people to no end for going above and beyond the norm; it's really appreciated. Often, it's just been a cut and paste of DOES II information which we all have access to and read a dozen times.

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[WNYEscapee]

@WNYEscapee What you describe is what I meant by ordering system. The whole order process needs to be consolidated and optimized. We are used to ordering something from Amazon which is pretty much flawless by comparison. I'm shocked that management hasn't figured this out and addressed it.

I took it as more the supply chain aspect of your response. That said, every other manufacturer I've worked for has done this for years. Ford just seems content with low-hanging fruit; just add more complexity and confusion, it's easier. They also aren't the end user jumping the hurdles they've created.
I've been told they've been hearing it from the dealership lever (at least the field reps. have), but perhaps don't seem to care enough to do anything about it. I'm just wondering how much the complexity they've created is actually costing them via inefficiency. It's certainly costing us in productivity and customer satisfaction.

I used to do the ordering at one dealership, and it was as simple as could be. One website! One means to order parts, and all parts regardless of status were ordered at the same time in one order. If there was a special program; if it was an emergency order; a VIN specific part to that individual vehicle, like a lock cylinder (built at the warehouse); an audio component; it didn't matter -- one order on one website!

That manufacturer wasn't as large as Ford, but others I've worked for which were didn't vary much from that level of simplicity.

 

[TonyS]

I haven't taken the time to read all the replies. But the OP's post basically comes down to this. They got a lemon. Lemon vehicles exist. Lemon laws exist. If the car sits for more than a month waiting for a repair or if the same issue comes up over and over tell Ford to take it back. The Federal Magnuson Moss warranty act is your friend. Your state Lemon Law might even be better.

If the dealer/Ford doesn't say "OK". Then just do a search on the 'net for "Lemon Law attorneys" and get one of them to send a legal notice. Typically this costs nothing as the attorney's settlement will include their legal fees.

It really does work. One does not have to put up with a vehicle in the warranty period that is a lemon.

 

[J C]

 

[Dafoxxy]

Sorry to hear of your trials and tribulations. If you're a regular reader of this site, I'm sure you're aware that your situation is unique and while some issues have been reported, yours is the worst I've read about. Overall, the Maverick is a great vehicle for the price. Ford is over 100 years old and one of the largest Automotive companies in the world. As a public company their dedication is to shareholder value. A big part of that is quality products and customer satisfaction. If what you've reported about the company were accurate, there would be a massive shareholder suit. I'm not saying you're not entitled to your opinion and beliefs, but my gut tells me there is more to this story.

Come on now! Quality products and customer satisfaction? Explain that to all the Ford loving people who got the absolute shaft with the 5.4 Triton engine. I mean......really? Do a lil research on that one!

 

[Jalopy Technology]

Just be advised that everyone of these issues ate usually related to the incredibly stupid emissions control equipment required to be used on these vehicles.

It's not a coincidence that the goverments around the world are intent on requiring all vehicles to eventually be electric powered.

Shut off the power and they have total control over your life.

I've been in the trucking biz for 6 decades. Diesel exhaust from today's heavy duty diesel engines can be inhaled by humans since most of it is harmless to life...but we now have new emission laws coming on board that will require new HD diesels to actually emit exhaust that is cleaner than the air the engine takes in...

Thank the government and the wackos for ruining our lives.

Now back to our regular programming...

 

[James K]

Come on now! Quality products and customer satisfaction? Explain that to all the Ford loving people who got the absolute shaft with the 5.4 Triton engine. I mean......really? Do a lil research on that one!

Still stand by my statement. In fact I have one for you: come on now, a multi billion dollar company is willing to stake it all on something it knows is flawed?

 

[CTYankee]

Still stand by my statement. In fact I have one for you: come on now, a multi billion dollar company is willing to stake it all on something it knows is flawed?

Well, let's not forget the Pinto...

 

[James K]

Well, let's not forget the Pinto...

Well, the decision on Pinto after the media hit was the wrong one but as far as the product goes, it was no more likely to burst into flames than just about every car in it's class. But yes, 28 people dead should never have had the response it did. However, if you paint every corporation with their worst decision there will be no one spared. Take BP Horizon, just about everyone in the world thinks they put profits over safety. I can tell you as an employee of one of their suppliers that they were the toughest oil company out there on safety. I believe it was one or two employees worried about their positions that made stupid, stupid, stupid decisions.

 

[BoskoPColtrane]

🥱

Exactly

 

[skadizzle]

I guess I'll be in the minority but I also think my truck is a POS. Other than the "decent" gas mileage and the excellent deal I got, this truck is a joke. I've had three recalls, and four issues with the vehicle including three I'm taking it in for on Friday. On top of that, the dealer service is terrible and have to wait 3 weeks for an appointment even though they seemed like safety issues. This is my first Ford and probably my last. Was hoping to move up to an F150 down the road but not if it's going to be like that.

 

[Huchipapa]

So sorry to hear your Maverick experience has been a nightmare. I’d be pissed too.

knock wood, mine has been great.

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