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My experience with Realtruck was very good. I received a Lo Pro cover which was defective, so I emailed them, and they emailed me back with a return authorization within a few hours. I called in FedX for the pickup and once they received it a replacement was sent the next day. So don't give...

I just picked up my truck on Friday and the dealer said they would honor it but I would lose the 0% financing which was in effect last October 21 when I placed my order. They said they tried everything to get it to work but were unable to get it into Ford's system. They said if I paid cash or...

No Strike! Great news for a change! Keep those trucks moving.

I ordered an ecoboost last October and will not get it until this October so I think your theory is all wet!

My Ecoboost was in production from 8/12 until 9/11 and finally built and awaiting shipment. Thank you Lord! Still do not know why. Hang in there!

"They know nothing" and they refuse to call Mexico for answers. Wonderful customer Service. Great management!

Same here! Customer Service said they are waiting for an update from the plant.

The next excuse why you are not getting your truck.

I am in the same situation. Returned from body company on 8/13. Chat line just repeated what was on the tracker and I ask can they check with someone in Mexico for an update and they said to call customer service. So I called and they said the same thing and that they could not contact anyone...

Mine was returned from the body company on 8/13 and still in production. The Ford video guy said it's probably a chip hold but the chat line said they did not see any holds so I do not have any idea what's going on. I am getting very frustrated as I have been waiting since last October!

@fordvideoguy Tim an insight about this email?

Disagree. My vehicle has been in production since 8/12. My guess is they are missing something they were suppose to have for this weeks production which caused them to pause.

I got the same email twice. Looks like everyone with this build week got it. Thanks Ford! Hybrid and Ecoboost so I wonder what the issue is now?

I would bring it back to the dealer. It should be covered under warranty,

Yes mine just changed from 8/3 to 8/10, However Ford send me an email last week stating that my build week would be moved back from 8/1 to 8/8 so I am not surprised by the change. Hope they are actually building it now.

Count yourself as "Lucky", this is not the norm.

On the first oil change many people change it at 1000 miles. Probably a good idea. I have a 21 year old Taurus and have changed the synthetic oil every 3000 miles and I have 135000 now. Have never had any major issues and the car still runs well today. While this may be overkill on the...

I think they are scheduling the Lux packages until October production dates. So I think you may see more EB Lux scheduling in September. Unless Ford changes again.

I believe it comes with synthetic oil so no need to switch.

Email Ford customer service with your complaint.