Ford is ultimately responsible and should make good on the purchase. Using the dealer's error is a complete cop-out. They have strong controls over the dealers who would not excist without them. I would send an email to the head of customer service and ask them to make good on your purchase...
Don't be fooled they are all trained to be non-confrontational and often lie when you ask them about the availability of the priority code even if they are polite.
Agree. It's easy for the people who received their truck to criticize others who are frustrated and are venting. But if they had been waiting for 6 months or more without any positive communication from Ford they might not be so judgmental. Ford's only communication to many is to take off all...
So the tax was correct based upon the price increase? Look up the Price protection guidelines that the @fordvideoguy has talked about and you should be protected and be required to pay the original agreed upon price.
Who is your dealer? You should go back to them and ask for a refund and turn them into the state division of taxation if they fail to give you a refund. Don't accept this and let Ford know as well.
They are not delivering in a reasonable amount of time and after waiting for 6 months or more are telling customers to remove items from their build in the hopes of getting a vehicle sooner. Awful customer service is causing customers to walk away and then the dealers are adding 10k to the...