First brought in before bumper to bumper, solution not found until after out of warranty

[tpoirier]

I'd started having issues with my 2022 hybrid Maverick's infotainment center either freezing or going black early this summer. I brought it in to the Dealer with 34,000 miles and they couldn't diagnose/re-create the issue so they sent it home with software updates and said 'try this'.

Just before a cross country trip at the end of the July I brought it in again with the same issue and still within warranty and got sent home with the same message "we can't recreate the problem and we updated software that might fix this."

During our cross country trip when we were driving 8-10 hours a day it happened fairly frequently and the last time it did we noticed the dash and the screen itself were very warm.

When I brought it back to the dealer after our trip with 37,500 miles on it and it was out of warranty we were told we need a new screen to the tune of $750. Repeated efforts saying that we brought it in for this issue before the warrant was up didn't do any good. They told us to call Ford corporate.

We called Corporate and Ford is willing to pay for part of the repairs but they're not going to cover the whole repair. Corporate told us that if the dealer had left a repair ticket open while it was still under warranty it would have been covered but because everything was closed out there was no way to get this covered.

I want to like the guys at the Dealership that have been helping me out. They don't seem to be dishonest and they've been helpful although it does sound like they should have kept a repair ticket open. Has anyone else run into a similar situation with a happier ending??? It seems like complete B.S. to me.

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[Glen Baker LLC]

You may try getting in touch with

They have a presence here on the forum.

 

[Exranger]

Repair tickets must close at month end. That’s how they do the books. Unusual to leave it open with no back orders on it.

 

[1929]

How much is the labor?
I've had similar issues before. Shared the cost on one. Escalated to service manager on another and dealership paid for repair. In another situation I still have existing issue on my Silverado that dealer refused to fix.
Be nice. Be persistent. How much time are you willing to invest?
If Ford is paying for the equipment then see if you dealer will split the labor cost with you?

 

[tpoirier]

I'm looking at about a $200 bill. It's not terrible, but I don't think I should have to pay anything at all.

How much is the labor?
I've had similar issues before. Shared the cost on one. Escalated to service manager on another and dealership paid for repair. In another situation I still have existing issue on my Silverado that dealer refused to fix.
Be nice. Be persistent. How much time are you willing to invest?
If Ford is paying for the equipment then see if you dealer will split the labor cost with you?

 

[Mike S]

Small claims court is your friend. Sue both the dealer and Ford.

 

[hdave]

Disagree.
That account will ask for your VIN and maybe some more info, then say to contact your dealer.
It's a waste of time, and that account should be banned for trolling.

You may try getting in touch with

They have a presence here on the forum.

 

[Oscarcat]

Does recall 24B47 apply to you? It has to do with the Sync screen going black. If not:

I agree with the post recommending you use small claims court for reimbursement.

The low-level courts are different in each state. In CA I actually have to be out the money to make a claim.

So check out how yours operates, have the repair done and pay your share, then make a claim using your past visits while it was still under warranty and your bill to prove you paid as evidence you tried to solve it.

Edit: To be clear, your claim will be with the dealer. We as consumers do not have a relationship with Ford Motor Company per se due to franchise laws.

The dealer will get reimbursed by FoMoCo so don't feel sorry for them.

 

[23grayXLT84]

Customer work $$$$ > warranty work $

Under warranty they would need to prove to Ford that it was the issue to get paid. Out of warranty it just them vs you, and you will pay right at pickup.

 

[T Bone]

has that "official" ford account ever really done anything for anyone?. always see them asking for a vin and never anything else.

 

[MO HORSE]

My Maverick is the first "New" Ford I have ever owned but with other vehicles anytime I had opened a issue BEFORE the warranty expired it was taken care of no questions asked.
I have had a positive result with the Ford corporate member here. The communication was all direct and not posted. They referred my case to corporate customer relations specialist. It was a tedious process, but I got my problem resolved to my satisfaction.

 

[Blue_Max]

Disagree.
That account will ask for your VIN and maybe some more info, then say to contact your dealer.
It's a waste of time, and that account should be banned for trolling.

I assume it's just a bot, anyway.

 

[tpoirier]

I contacted the corporate entity here and they weren't able to do anything; said they couldn't change or overturn the decision that had already been made and that I should communicate now with the Service Manager at the dealership.

 

[Ozarkbeard]

I contacted the corporate entity here and they weren't able to do anything; said they couldn't change or overturn the decision that had already been made and that I should communicate now with the Service Manager at the dealership.

If you don't want to waste your time on this, your best bet is to just be out the 200 bucks. And then trash them on reviews everywhere you can, including here.

 

[1929]

Small claims court is your friend. Sue both the dealer and Ford.

Disagree. Very much.
Filing small claims requires a fee. $97.00 dollars in my locale. Then take off work for court. All with no guarantee of success.
Really not a wise use of time or money. People are very quick to say "Sue them".

OP absolutely should not have to pay for this repair. However, paying $200 cost share is preferrable to paying $950.

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