Dealer wants $2,750 refund back.

[JokingJ]

Former 23-year Ford salesperson here. The dealership is LAZY!!! Also incompetent as well. The sales manager (that's who, I'm guessing, is calling you) is also lazy. He can give his area rep a call and get this all straightened out PDQ. But they just don't want to do the physical work that's needed. I have a feeling they may have NOT ordered your 2nd truck using the prior ordered truck's order number. If that's the case, the screw up is 100% their own doing. Like others have said, it's not your job to help them do their job.

I ALWAYS called Ford if a customer had a question or problem. I once had a customer, call me weeks after turning in her C-Max Energi lease. Ford claimed the charging cable wasn't there so they sent her a bill for $500. She called me after getting the bill in the mail. I told her to stop in, give me the bill and I'll handle it (the cable was there as I made sure of it). When I called Ford, they insisted it wasn't there. I told them it was there as I put it in the back myself, and to leave my customer alone. Also told them she re-leased another Ford, so she's still an customer. Someone stole it once it was picked up. Needless to say, they didn't bother her again.

Had another customer get a letter from my state tax office. The customer bought their lease out, and paid the tax. Well PA Dept of Treasury said they paid too little for the car (under market value) and wants it's share of the tax that it should be worth. Told my customer, give me the letter, and I'll call PA. Told the person it was a lease they bought out (the residual was fixed obviously and lower than the current value at the time). I told them, I have the contract to show them. I did and problem solved.

Most salespeople today (I didn't say all, as there are still some good one who truly want to help their customers) don't want to have to do ANYTHING more than is absolutely necessary than sell the car. This is just one reason, what makes people hate dealerships so much.

You're a GD saint, no wonder you retired...

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[JokingJ]

If the paperwork was signed, then that's a done deal. If they didn't understand the situation, then they shouldn't have made the offer. My last truck was labeled wrong on the lot. After test driving it I signed the all of the paperwork, but when I went to drive it home, the key did not work. They had the truck listed wrong, and sold it to me at a price cheaper than it should have been. Because it was all signed for, they honored the price I payed.

I think that's also a dealer/sales manager with an eye to the future; they could have tried to renege, bring you back in, and walk through finance with the new/higher price, but that (rightfully) would have left a pretty bad taste in your mouth (and maybe you wouldn't have bought the truck at all). Better to just eat the couple grand, chew out the stock guys who labeled it wrong, and leave you happy. You're more likely to do business with them again, and they actually did something to earn the goodwill. Imagine that for a change...

 

[Mark S.]

I ordered an XL hybrid 9-22 and again 7-23. The truck got here last week, I went to buy it and the salesmen said they never heard of any private offer/price protection/rebates ect for rolled over orders. I said that they should be able to look it up on smart vincent and showed him the chart from this forum showing the different amounts for each trim level for different years. The salesman took a picture of the chart on my phone and showed some other guys. They came back to me and said the guy that handles the rebates isn't here today. So I came back the next day when he was there. They said it was a time consuming process filling out the rebate paper work. The finance manager presented the paperwork that included 2,750 dollars off the total. Signed the papers and thought all was well.
So now, three days later the dealership calls me and wants a copy of a email where Ford offered me 2,750 off. I told him I didn't receive an offer via email. He responded by saying that they applied the rebate under the impression that Ford emailed me an offer and that's what the salesman took a picture of on my phone. Apparently he never looked it up on smart vincent, said he doesn't know how to use it. He implied that I need proof of an email/rebate or I have to pay the $2,750 back to the dealer.

What do you guys think about that?

Call them with a two-word answer: Sue me.

 

[LRocko]

I ordered an XL hybrid 9-22 and again 7-23. The truck got here last week, I went to buy it and the salesmen said they never heard of any private offer/price protection/rebates ect for rolled over orders. I said that they should be able to look it up on smart vincent and showed him the chart from this forum showing the different amounts for each trim level for different years. The salesman took a picture of the chart on my phone and showed some other guys. They came back to me and said the guy that handles the rebates isn't here today. So I came back the next day when he was there. They said it was a time consuming process filling out the rebate paper work. The finance manager presented the paperwork that included 2,750 dollars off the total. Signed the papers and thought all was well.
So now, three days later the dealership calls me and wants a copy of a email where Ford offered me 2,750 off. I told him I didn't receive an offer via email. He responded by saying that they applied the rebate under the impression that Ford emailed me an offer and that's what the salesman took a picture of on my phone. Apparently he never looked it up on smart vincent, said he doesn't know how to use it. He implied that I need proof of an email/rebate or I have to pay the $2,750 back to the dealer.

What do you guys think about that?

His loss...I wouldn't give them back anything.

 

[05FordGT]

You're a GD saint, no wonder you retired...

Thanks for the kind words. I learned being honest and treating customers right, learning the product , and listening, had them return over and over AND refer their friends/family. But I only "retired" as the Crohn's disease I have was just a nightmare and got SEVERELY worst. Selling 200+ cars a year but using the restroom 25+ times a day was not something I could sustain anymore. I left at 43 years old and I'm still on LTD (a policy I bought when I worked) hoping one day the medication I keep trying (will be on my 5th biologic in a week) eventually works. But nothing promising yet.

I've dealt with Ulcerative Colitis as a teen for close to 10 years (16 to 24 when I had J-Pouch surgery) then a liver transplant at 27 due to PSC (bile ducts were scarred), a bowel obstruction a month after my transplant, and another one in 2011 while out of the country (Canada) and then feeling crappy in 2014 or so and finding out it was Crohn's all this time, to it really getting bad in 2019. Enough that I had to leave work as it wasn't getting any better. For those who don't know what Crohn's is, BELIEVE ME, you don't want this and I wouldn't wish it on my worst enemy. It sucks.

 

[UT1104A]

Call the FORD Customer Support #: 1.800.334.4375

Give them your zip code, the e-mail you used for your order, last 8 alphanumeric of your VIN and they will look up your order on Smart Vincent and give you any Private Offer Certificate Number associated with your order <it should look like this: 100XXXXXXX>, provide that number to the dealer and they should be able to apply it to your order.

This is by far the best route to take. My dealer tried all they could to get my transitional offer code out of the deal. This gives dealers a bad name. It stuck with me so much that I will not even get service through them.

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