Sad Maverick Owner. So mad at Ford...

[atomguy245]

OP'd Maverick was REAR ENDED while in the dealer's possession, so that driver's insurance is responsible for not only OP's Maverick, but the other truck as well. This particular case isn't about the dealer employee's negligence. OP needs to get the police report and go after the responsible driver. Anything FMC or the dealer does to help out is just good will.

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[2023Maverick]

Lawyer is my best advice. Ford is not responsible. Your dealership is 100% responsible.

 

[710-oil-614]

Also, why didn't OP take pictures at the dealership instead of a strip mall that is not the Ford dealer? I really don't think we're getting the whole story here.

 

[Newtz1]

go straight to the dealers owner, tell him that you demand a new truck and a loaner until yours comes in. if he says he cant do it he's lying. He's got insurance for just such occasions. Plus his employee was driving it when it happened. Regardless they are responsible for your truck until you sign the invoice. Oh, if he refuses your demand then you stand up and tell him that your going straight to every local news channel that covers your area, see how he likes all of the bad PR. I wish you the best of luck.

 

[Dman07]

So, I'm not really sure where to direct my frustrations. Maybe, people here can help me see a proper path to peace.

My 2022 Mav Hybrid XL had to be taken into the dealership (Brighton Ford in Brighton, Co.) where I originally purchased the vehicle as the powertrain failed at around 18k miles.

The vehicle was inspected and it was determined that the powertrain had faulty connectors and needed replaced. A common problem for the first year models.

Good news right?

So, while they were doing a final test drive the vehicle was rear ended, and hard. So hard the vehicle was pushed into a F-150 with a trailer hitch.

The dealership calls me and basically says "So, good news and bad news. We fixed the issue and your free to come pick up your truck and return the loaner, but your truck was involved in an accident and you need to have it taken to a body shop as we don't recommend driving it. But, it is drivable, and you can come pick it up and return the loaner."

So, I take my loaner back and they drive my truck around for me. Very serious damage front and back. I finally get a chance to take it in to a body shop for an estimate, and I've been told that the damage is so extensive they are amazed it's not wobbling as I drove it down the highway as the vehicle frame is twisted and bent. My radiator is demolished and I'm surprised I've not had issues with that, and you can feel the bend when standing inside the bed. Basically, my vehicle is totalled..

What really pisses me off is that if they total it our and refuse to repair the truck not only am I out of my beautiful blue truck, but I'm out a year of my life that I waited for my custom ordered truck, the $3k cash I put down, but also no vehicle on the market today comes with a 1.9% APR...if I have to buy a new vehicle I'm going to lose my shit and sit outside Brighton Ford and picket daily letting potential customers know that they will destroy your vehicle and leave you with the bill.

Anyway, I just needed to rant.

So, am I wrong for thinking that Ford should be making me whole? The dealership basically told me "It was not our fault so it's not our responsibility to return the vehicle in the condition it was received."

Man that's horrible! You should get a attorney and sue them for sure

 

[commadorebob]

Sucks. If the dealership staff was not at fault in the accident, then your beef is with the driver that rear-ended your truck.

 

[fossil]

what about the poor F150 owner, who does he sue?

 

[mcc63303]

Wow, so much wrong information here. Neither Ford or the Dealer is at any fault thus they have no responsibility other than customer relations. Insurance follows the vehicle. Park your vehicle at a grocery store and someone hits it or it hails the store is not responsible. Yes the dealer tech was driving it but was not at fault. Unless the dealership is negligent, they are not responsible. Park it there over night and it gets stolen it's your insurance that is responsible.

Let a friend or neighbor use your vehicle and have an accident it's your insurance that covers the accident.

Maverick trucks do not have a frame.

My 22 XL Velocity Blue Hybrid (less than 12k miles) was hit on the side while driving on the Highway on Dec 23rd. Rear drivers side door, drivers side quarter panel and fender hit hard. Body shop initial estimate is over $7500. I'm pissed at the driver that hit me, she left scene of accident, I followed her for 25 minutes while on phone to State Patrol giving constant location. Finally they found us, pulled her over, no insurance, no drivers license and left scene of accident.

I'm out just like you are. Luckily I have a 2024 XL Hybrid scheduled to be built next week (week of Feb 5th). My 22 goes into body shop on Monday Feb 5th also.

Once I have both in my possession I'll decide which to sell.

Sorry for your issue, talk to the Dealership principals and see if anything they are willing to do to help you find a new truck, or buy mine.

Note to all: Get and install a dash cam!

 

[mcc63303]

Lawyer is my best advice. Ford is not responsible. Your dealership is 100% responsible.

Sorry, not true unless dealer employee was negligent. Insurance follows the vehicle. Driver that hit truck is the responsible party, and believe it or not OP's insurance is ultimately responsible for the truck hit in front although the Insurance Co. would in turn go after the driver that hit him.
Situation sucks but dealership is not responsible.

 

[Tim d]

So, I'm not really sure where to direct my frustrations. Maybe, people here can help me see a proper path to peace.

My 2022 Mav Hybrid XL had to be taken into the dealership (Brighton Ford in Brighton, Co.) where I originally purchased the vehicle as the powertrain failed at around 18k miles.

The vehicle was inspected and it was determined that the powertrain had faulty connectors and needed replaced. A common problem for the first year models.

Good news right?

So, while they were doing a final test drive the vehicle was rear ended, and hard. So hard the vehicle was pushed into a F-150 with a trailer hitch.

The dealership calls me and basically says "So, good news and bad news. We fixed the issue and your free to come pick up your truck and return the loaner, but your truck was involved in an accident and you need to have it taken to a body shop as we don't recommend driving it. But, it is drivable, and you can come pick it up and return the loaner."

So, I take my loaner back and they drive my truck around for me. Very serious damage front and back. I finally get a chance to take it in to a body shop for an estimate, and I've been told that the damage is so extensive they are amazed it's not wobbling as I drove it down the highway as the vehicle frame is twisted and bent. My radiator is demolished and I'm surprised I've not had issues with that, and you can feel the bend when standing inside the bed. Basically, my vehicle is totalled..

What really pisses me off is that if they total it our and refuse to repair the truck not only am I out of my beautiful blue truck, but I'm out a year of my life that I waited for my custom ordered truck, the $3k cash I put down, but also no vehicle on the market today comes with a 1.9% APR...if I have to buy a new vehicle I'm going to lose my shit and sit outside Brighton Ford and picket daily letting potential customers know that they will destroy your vehicle and leave you with the bill.

Anyway, I just needed to rant.

So, am I wrong for thinking that Ford should be making me whole? The dealership basically told me "It was not our fault so it's not our responsibility to return the vehicle in the condition it was received."

How can it not be their fault? They were driving it!

 

[dc73pdsgt]

that dealer is full of shit! they are 100% responsible for the vehicle when it is in their care and control which includes their employee test driving it to make sure the repairs worked for the initial issue. I would call Ford corporate immediately and let them know what happened. they are absolutely responsible to return the vehicle to you in the condition that you gave it to them in and short of it being wrecked to start they have no leg to stand on. if you signed a release of liability then I would suggest you get an attorney involved.

 

[mcc63303]

what about the poor F150 owner, who does he sue?

F150 owner files claim against OP's Insurance Co., OP's Insurance Co. files claim for that and damage to his own truck against driver's Insurance Co. that hit him.

 

[deckmt]

Regardless of how all this ultimately gets resolved (paid), you are out a Maverick for which you waited upon and is hard to replace. I am sorry for your loss.

If you want an additional feedback on how this could have been handled in terms of paying for the loss, please read on. If you already have had enough advice, then please ignore it.

If there is a loan on the vehicle, then I would expect the vehicle to have collision and comprehensive coverage as this is a standard requirement of car loans. Collision coverage would be applicable since this involves impact with another vehicle. Regardless of who has legal liability, you should have the right to have your insurance company pay to either repair the vehicle or to pay off the fair-market value if it is a total loss (the typical collision coverage, but you might have endorsements involved that guarantees to pay off loan amount or cost of replacement, etc). You will incur whatever deductible is involved.

Your insurance company will then evaluate the legal liability involved. If it believes another party is at fault, the insurance company will pursue subrogation against the other party's insurance company. If no other insurance is involved for the party at fault, then the insurance company can pursue a claim directly against the at-fault party.

If your insurance company recovers the claim, including deductible amount, it should reimburse you for the deductible.

I agree that ultimately it sounds like it is the fault of the vehicle that rear-ended the Maverick, but that is an issue for the insurance company to handle.

I also agree that the dealership should have stepped up in the interest of good customer customer relations, but it did not. So, back to your insurance company.

My wife was involved in an accident over 10-years ago. Based on the police report, there was no doubt that the other party was at fault. Fortunately, the other party had liability insurance coverage (mandatory in all states). To speed up the claim process, my insurance company not only paid for repairs under the collision coverage, it did not charge an up-front deductible. I never heard again from my insurance company about the claim, but I presume they successfully recovered the payments it made through subrogation.

 

[Big C]

So, I'm not really sure where to direct my frustrations. Maybe, people here can help me see a proper path to peace.

My 2022 Mav Hybrid XL had to be taken into the dealership (Brighton Ford in Brighton, Co.) where I originally purchased the vehicle as the powertrain failed at around 18k miles.

The vehicle was inspected and it was determined that the powertrain had faulty connectors and needed replaced. A common problem for the first year models.

Good news right?

So, while they were doing a final test drive the vehicle was rear ended, and hard. So hard the vehicle was pushed into a F-150 with a trailer hitch.

The dealership calls me and basically says "So, good news and bad news. We fixed the issue and your free to come pick up your truck and return the loaner, but your truck was involved in an accident and you need to have it taken to a body shop as we don't recommend driving it. But, it is drivable, and you can come pick it up and return the loaner."

So, I take my loaner back and they drive my truck around for me. Very serious damage front and back. I finally get a chance to take it in to a body shop for an estimate, and I've been told that the damage is so extensive they are amazed it's not wobbling as I drove it down the highway as the vehicle frame is twisted and bent. My radiator is demolished and I'm surprised I've not had issues with that, and you can feel the bend when standing inside the bed. Basically, my vehicle is totalled..

What really pisses me off is that if they total it our and refuse to repair the truck not only am I out of my beautiful blue truck, but I'm out a year of my life that I waited for my custom ordered truck, the $3k cash I put down, but also no vehicle on the market today comes with a 1.9% APR...if I have to buy a new vehicle I'm going to lose my shit and sit outside Brighton Ford and picket daily letting potential customers know that they will destroy your vehicle and leave you with the bill.

Anyway, I just needed to rant.

So, am I wrong for thinking that Ford should be making me whole? The dealership basically told me "It was not our fault so it's not our responsibility to return the vehicle in the condition it was received."

I'm not an attorney but I would say the dealership is responsible since they were driving. And I would advise you to consult with an attorney and see if that is the case and go from there. Ford is not responsible for the dealer, but you might call and talk to them to see if they may be able to expedite getting you you another Maverick if it is totaled. Good luck

 

[RLmesc]

Well I am not a lawyer but I did spend a night or two in a motel. Here is what I can say, the dealer NOT Ford cannot wash their hands of this. They are a business and when you handed over your keys, they are in the "care, custody and control" of your vehicle. Their Shop/mechanics liability policy needs to become involved as does your auto collision policy carrier. They should work out the actual cash value of the truck, pay you or find you a truck of "like, kind, and quality" and deal a settlement. The ins. co.s should work out the settlement and cover your deductible and send you down the road. That is in a fair world, keep attorneys out of it until they do not want to play fair. Then find an attorney who hates ins. co.s --- good luck.

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