Maverick Parts Blues (AWD PTU Failure)

[ReddWulf]

Previously diagnosed with an AWD PTU failure @ 400 miles. After several weeks they finally got the PTU in and scheduled me for service on Feb 7th. Well, it is still at the Ford Service Department today. The reason? New PTU went in just fine, but service advisor said they broke a clamp to hold it in and there are none available and still no ETA.

Sad part is the first time it went into the shop for the repeated AWD/Service warning errors they said it was safe to keep driving it while we waited for the PTU to come in - but the truck is not safe to drive now without the clamp.

PSA: Before you get any repairs done on your Maverick, please request that they also ensure they have the additional hardware available, just in case. Many still don't have their Mavericks....and some of us that do still don't have our Mavericks. Looks as if parts availability will be another sore spot.

Kind of funny, but I just got the FordPass App alert that it went into "deep sleep" mode due to a low battery condition.....because it has been just sitting on the lot.

They are looking at the Fuel Tank recall on it as well as I got my notice from Ford....sure hope I'm not waiting on a fuel tank and/or attaching hardware for that too.

Ford is covering my rental - but I'd rather have my Maverick.

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[Nomadikhan]

I am so glad I kept my old daily, was specifically for these reasons. Dealer offered 500$ so they could crush it, insurance wanted an additional $15~ a month for rental coverage... in the end so much cheaper to keep it and just drive once a week and have as a back-up.

 

[Natulv]

Not too revive an old thread but did you ever get your truck back? I took mine in over a week ago for the fuel tank recall and they made the same claim, they broke an exhaust clamp and don't know when they can get it. I called another dealership and the clamps are cheap and plentiful apparently. I offered to buy one and bring it over and he is said he had to check something and hasn't gotten back to me. Starting to wonder if exhaust clamp is code for "Ford won't let us tell you something else is messed up".

 

[ReddWulf]

Not too revive an old thread but did you ever get your truck back? I took mine in over a week ago for the fuel tank recall and they made the same claim, they broke an exhaust clamp and don't know when they can get it. I called another dealership and the clamps are cheap and plentiful apparently. I offered to buy one and bring it over and he is said he had to check something and hasn't gotten back to me. Starting to wonder if exhaust clamp is code for "Ford won't let us tell you something else is messed up".

I did, a little over a month later after the same runaround about the broken exhaust clamp. My service advisor gave me the number and recommended I call Ford Corporate Customer Care and I did on the one month date. Told them that clamp has to cost a lot less than the rental Jeep bill I was racking up even if it needed to be "borrowed" from somewhere. That was on a Monday....my truck was miraculously ready on Wednesday. Has been great ever since!

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