- First Name
- Roy
- Joined
- Jan 26, 2022
- Threads
- 21
- Messages
- 208
- Reaction score
- 396
- Location
- California, USA
- Vehicle(s)
- 2023 Hybrid XLT Maverick
- Engine
- 2.5L Hybrid
- Thread starter
- #1
After taking my Maverick in for the second oil change and service at ~11k miles, I was told I have a leaking front axle boot.
I was then told that the axle replacement is not covered under warranty due to my having installed a front end lift/level kit. I had the lift installed professionally by an installer that does work for many of the local dealers.
During the purchase process, most of our communications were via text. Included in those texts was me asking if a lift would void my warranty and the answer was a clear “NO”.
However, I’m now looking at a $800 repair for a complete axle and boot replacement.
Fortunately my lift kit company has a guarantee that if any issues arise after an installation of their kit, repairs will be paid for by them, minus a $100 deductible.
While trying to extract a detailed estimate from the dealer service center that originally called out the repairs, I contacted the State of California Bureau of Automotive Repairs (BAR), just to ask about what constitutes a legal estimate.
In my conversation with the BAR representative, he instructed me to file a complaint with BAR immediately. The BAR rep stated that they have dealt with dealerships disallowing similar warranty claims in the past and they will investigate my claim.
I was also told that due to the fact that this is a new vehicle that there may be quality issues that have not come to light yet. Apparently there are reports of front axle leaks and replacements coming through already.
For my situation, except for $100 and the inconvenience of not having my truck for a week or two while we wait for the part(s) arrive in So Cal from Detroit, the cost of my repairs are covered.
I don’t know if I will keep my lift on at this point. My dealer has flagged me for denial of any further warranty repairs due to my lift.
I will update as I hear back from BAR or Ford as they too have requested information about my case.
I was then told that the axle replacement is not covered under warranty due to my having installed a front end lift/level kit. I had the lift installed professionally by an installer that does work for many of the local dealers.
During the purchase process, most of our communications were via text. Included in those texts was me asking if a lift would void my warranty and the answer was a clear “NO”.
However, I’m now looking at a $800 repair for a complete axle and boot replacement.
Fortunately my lift kit company has a guarantee that if any issues arise after an installation of their kit, repairs will be paid for by them, minus a $100 deductible.
While trying to extract a detailed estimate from the dealer service center that originally called out the repairs, I contacted the State of California Bureau of Automotive Repairs (BAR), just to ask about what constitutes a legal estimate.
In my conversation with the BAR representative, he instructed me to file a complaint with BAR immediately. The BAR rep stated that they have dealt with dealerships disallowing similar warranty claims in the past and they will investigate my claim.
I was also told that due to the fact that this is a new vehicle that there may be quality issues that have not come to light yet. Apparently there are reports of front axle leaks and replacements coming through already.
For my situation, except for $100 and the inconvenience of not having my truck for a week or two while we wait for the part(s) arrive in So Cal from Detroit, the cost of my repairs are covered.
I don’t know if I will keep my lift on at this point. My dealer has flagged me for denial of any further warranty repairs due to my lift.
I will update as I hear back from BAR or Ford as they too have requested information about my case.
Sponsored