Good news, bad news. The salesman told me it was damaged and then sold it to someone else!

[LadyMav]

I am sooo sorry this happened to you…

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[Benson]

Thanks, I still have tears in my eyes The salesman told me this is the second hybrid in two weeks that came in so damaged that they had to be returned!

V dry sorry you had to experience the agony of it all....and f especially making such a long drive e to get your Mav.

 

[Benson]

You can also call Ford Customer Service and have them "escalate" your concern to a supervisor. In that case, you will be called back within 3-5 days. (And I think in your case, sooner.)

(800) 334-4375

Yes, call Ford customer support....the wheel that squeaks the loudest will get the oil! It's true!

 

[JoeEd]

I’m an optimist and I’m sure this is happening for a reason! CO was not my first color of choice And there was no moon roof so maybe the one that shows up will have a moon roof. I’m not going to be a fussy about a color add this point. Or maybe I’m not supposed to have a maverick and my F150 lightning will arrive sooner!

I’m sure we all feel your frustration. Since CO wasn’t your first choice and you seem to want a moonroof, I’m guessing you didn’t special order this one that got totaled. Was it one that was coming to a dealership and you were able to have them hold it for you? That’s what it sounds like since you hadn’t mentioned a build date or have an expected delivery date.

Also wondering if you made it to the dealership and have addressed this with the manager? Or, did you turn around and go back to NC?

Such a disappointment, but maybe this is all for the good and you’ll end up with one more to your liking.

 

[Brentendo]

Hey! Sorry this happened to you. I actually work at a Ford Dealership in the body shop as a service writer. I see trucks come in damaged everyday. Usually the shipping company pays the bill they will require photos to approve the estimate the shops write. Even if they didn't, photos cover my ass if a superior looks into the file. No photos for me is automatically a no go.

 

[onetequilatwo]

Read just the first page, but a person, who works for the railroad told me a few things. Unloading vehicle railcars was his first job. That some revved the piss out of them and as launching an escape air born off the rail car. You never know what happens to vehicles before they arrive.

Off coarse feel bad for you and terrible news.

 

[MakinDoForNow]

There are lots of suggestions on this thread that try to point the finger at the dealer (or even illegal aliens). Without more information, they don't seem well-founded.

• Several say the dealer would definitely have taken pictures if the truck had really arrived damaged. I'm not so sure. I might have done so, but that doesn't mean it is the invariable practice.
• Others suggest there really is no damage and the dealer is stealing the truck. But VINs are unique. The dealer knows Ford can track the truck to its eventual owner and the OP is unlikely to just forget about it.
• One person even suggested that the truck was probably damaged by folks riding the rail car with it. That seems unlikely. The OP was told it arrived at the dealer with roof damage. That sounds more like something that would happen on truck transport than when someone sits in it.

In short, I wouldn't make any assumptions at this time. Better for the OP to push for the vehicle history report from the dealer or get the information it from Ford if the dealer won't cooperate.

FWIW, my guess (only a guess) is that the OP's truck's roof was badly damaged so that repair is uneconomical for the dealer. The claim that they are going to "send it back" (to Mexico?) is truly weird, but that may be some sort of misunderstanding.

Odds are the first person who noticed the damage would immediately take several pictures and refuse to accept the damaged item and send it back up the line. If damage occured in rail car it would never have been unloaded and railroad would have been called.

 

[JohnnyBravo]

Thanks, I still have tears in my eyes The salesman told me this is the second hybrid in two weeks that came in so damaged that they had to be returned!

Why wouldn’t they at least offer the option of getting it fixed in the body shop?

 

[James St. Patrick]

I hope things work out for you and FORD makes it right!!

If not, I can kick some ass, then wake up from dream

 

[DryHeat]

Odds are the first person who noticed the damage would immediately take several pictures and refuse to accept the damaged item and send it back up the line.

If damage occured in rail car it would never have been unloaded and railroad would have been called.

I'm not sure exactly what "Odds are" means here... But if you mean "probably yes but maybe no" then I agree with you. I'm always on board for a "maybe."

As for the business about not unloading it, that seems unlikely to me. They unload these rail cars from the end, so you have to drive the ones at the "door end" out to get to the ones behind them. (So... for it to stay in the rail car it would have to be the last one in line, they would have to notice the damage while it's still in the rail car, and there would have to be some operational reason to leave it there.)

 

[Redneck Garage]

If it is, 2 things need to happen
1. follow up with Carfax to make sure the damage was reported.
2. Follow up with the sales manager for an explanation and a google and Ford piss poor review of the dealership.

FYI - Carfax wouldnt show any history of damage as the vehicle has not been sold yet. If some factory worker hit a pole with a new Maverick down in ole Mexico pre delivery the truck would be sent back to body shop, repaired and sold / delivered as new.

 

[jsus]

FWIW, my guess (only a guess) is that the OP's truck's roof was badly damaged so that repair is uneconomical for the dealer. The claim that they are going to "send it back" (to Mexico?) is truly weird, but that may be some sort of misunderstanding.

There is absolutely nothing "truly weird" about refusing to accept delivery of an item (in this case, a Ford Maverick) that was damaged in transit. The best way to report serious in-transit damage is at time of delivery, by refusing delivery.

 

[Spike]

FYI - Carfax wouldnt show any history of damage as the vehicle has not been sold yet. If some factory worker hit a pole with a new Maverick down in ole Mexico pre delivery the truck would be sent back to body shop, repaired and sold / delivered as new.

Yep for sure. I was looking at a FE Bronco Sport last month that was used and had some mild body damage to the front quarter panel. I told them I wasn't comfortable having a vehicle with CarFax damage and was literally told "don't worry, we do all repairs on site so we don't report them to CarFax, nobody will ever know"... Integrity at its best.

 

[DryHeat]

There is absolutely nothing "truly weird" about refusing to accept delivery of an item (in this case, a Ford Maverick) that was damaged in transit. The best way to report serious in-transit damage is at time of delivery, by refusing delivery.

Refusing delivery is not weird, but I didn't say anything about refusing delivery. I was talking about sending it back to Mexico. (Because, to me, "send it back" means send it back where it came from.)

Seems to me there would be some way to handle it here in the USA. If it's repairable, it seems like they would repair it here in the USA. If it's not repairable, it seems like they would part it out here in the USA.

So, are you saying you think they would send it back to Mexico?

 

[mrjspence]

So there actually wasn’t any good news at all

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