What is Ford doing for its customers

[jmcgon237]

I just watched a YouTube video and of course a add popped up before is started and it was from Ford. They were advertising the new Ford Maverick Hybrid and how it gives excellent milage. Ford is paying money on this add for a vehicle that cannot be ordered until 24, also Ford is currently asking customers to change their orders away from Hybrid because they cannot make enough. Insane! Please use the money on useless adds to buy parts to make Mavericks.

Sponsored

 

[Chris_G]

I just watched a YouTube video and of course a add popped up before is started and it was from Ford. They were advertising the new Ford Maverick Hybrid and how it gives excellent milage. Ford is paying money on this add for a vehicle that cannot be ordered until 24, also Ford is currently asking customers to change their orders away from Hybrid because they cannot make enough. Insane! Please use the money on useless adds to buy parts to make Mavericks.

Better idea, use the money for parts. Getting recalls done in a timely manner would be nice.

 

[Starwatcher]

I just watched a YouTube video and of course a add popped up before is started and it was from Ford. They were advertising the new Ford Maverick Hybrid and how it gives excellent milage. Ford is paying money on this add for a vehicle that cannot be ordered until 24, also Ford is currently asking customers to change their orders away from Hybrid because they cannot make enough. Insane! Please use the money on useless adds to buy parts to make Mavericks.

Marketing dept needs to show it is doing something to justify their salaries. Even if it is running useless ads. Same with the cutesy special truck versions. I like the Tremor and that stuff, but why spend money designing a truck they can’t build? Build what they have orders for.

 

[Starwatcher]

My main concern/gripe with Ford is that they did not prioritize delivery by order date. I feel bad for those who waited and are waiting, for the same build that I have already received who ordered before me. Yes big dealers, allocations and all that stuff muddy it up. Don’t get me wrong, I’m extremely pleased with my purchase, but they could have done better imo. Of course, I don’t know all the facts as to why they didn’t, but that method seems elementary. And, of course the constraints came into play, but I have read in the forum over and over again someone saying “that was my build except the color, or I didn’t get the hitch,” or something like that.

While communication is another concern, that is too broad of a subject. I would have appreciated a status of my build (yes I went weekly to the dealer, yes I checked in with corporate, yes I checked the websites…but often times it was stale information). My truck was stuck in a Michigan plant for 2 months after it was built. And yes, maybe it was for the battery cable, etc but really? Only after I called corporate did the person issue a “logistics inquiry “ for my order. I got the truck the next week.

At the end of the day, and this is what Ford likes, I’m very pleased with the Hybrid Maverick…and would do it again.

Yep. The dealer you have to order from shouldn’t matter. Build in order of the order. Get new parts suppliers, reliable ones, and stop ordering parts built in the back yard of some Somalia war lord or Mongolia. That said, my Maverick is the best vehicle I have ever owned, and I have had a lot of them. I ordered 2 more the day the sales bank opened, and my dealer says I will probably never get the bare bones XLT’s I ordered. Got rid of my CR V for mine, and it is way better. Better driving that my 2016 Mustang, too. Stop Mickey Mousing around and build the damn trucks. Make ole Henry stop rolling over in his grave.

 

[Old Hickory Trojan]

This is the most valuable part of this entire thread. This is the unspoken truth and I'd be willing to bet on it.

Ford better change course after the latest bad news hit the auto maker...$1.7B lawsuit was settled on dangerous trucks this week....well at least some of them....Ford's leader admitted to Retired Ford Engineers that ford has the worst quality of any auto maker and it will take years to correct...with those words He had better figure out how to build more vehicles that folks want and remove the quality issues so the Maverick is profitable enough to build more. Oh ya and Ford spent $4B on Warranty repairs in 2022 and another $4B in 2021. At this rate Ford better do something and it better not take years to fix as Farley said....

 

[Old Hickory Trojan]

Ignoring that guys really bad metaphor, you really are giving credence to Hyundai? Who's giving out anti theft devices because their cars are being stolen at a alarming rate based on a design choice? And Toyota, who's takes decades if not longer to do any major refresh or overhaul to any model? You chose those to represent fluid development while Ford has released multiple new models that are first in their segment and all highly sought after. Im not even fan boying Ford but objectively Ford is crushing it and it doesnt show signs of slowing down.

As for ram, I hope they compete because then it will make f150 pricing be somewhat competitive.

My Understanding is those are not the SC but rather other models of Kia and Hyundai. When Farley says it will take years to fix Fords quality issues he' speaking about various models and Ford Maverick as one of the problems as well. Let me add the Ford Pinto models were very popular as well and they had a huge safety problem that Ford wouldn't correct for years. They simply paid off families that had someone severly injured or killed. With some issues with Kia and Hyundai at least they are taking corrective action and are ranked higher in quality then the fords..and the theft issue was for models built in 2015-2019. the SC was built in 2021 and doesn't have that issue as none of the Kias or Hyundai since 2021 when 100% of all models have theft protection

 

[Old Hickory Trojan]

Perhaps those who support other countries over our own should leave

Ford left already and if every American in this country had to leave that supported another country as much as half the nation might have to leave. Remember many americans send parts of their paychecks to other countries for family members. Might want to think about all the countries from south of the border that come here for the cash and send it home as well...and then of course you have folks that don't like our Constitution and want to change it. Lastly the SC has 55% American and Canadian manufactured parts in it versus the Maverick at 26%. The SC was designed in the US couldn't tell you where the Maverick was designed. The SC is built in the US with and engine built in the US while the Maverick was built in Mexico...Seems like the SC has suported US and Candian workers more then Ford to me...from the design phase to outsourcing to actually build the SC

 

[CTYankee]

One of the most common responses to the observation that foreign brands use American labor is to change the subject to where the profits go.

But the reality is that the building of a car and the manufacturing of the parts for it supports many more people than the profits. In fact, the profits go primarily to the C-level executives and the large institutional investors that own the majority of the shares. The higher the domestic content, the more that swings in favor of the companies manufacturing and sourcing parts here, regardless of brand nationality.

 

[Ragtime Billy Peaches]

Congratulations on your rant about Ford. Nothing is going to change by complaining.

You have a few choices:

1. End your misery of waiting and take action rather than sitting on the porch with the puppies.

By taking action, you can do like I did when I got impatient waiting for my order. Start contacting every Ford dealer as far away as your willing to travel to see if they either have a dealer stock ordered or customer canceled order. If they don’t, ask them to look for ones that will be coming in. If none, ask to get on their waiting list. It took me a few weeks each time I searched, but in January, I bought an XL that I thought would hold me over until the one I ordered came in. Then I traded the XL in for an XLT w/lux that a dealer called me back on when a customer canceled his order. And when I got the production email, at least 6 delay emails, the ‘22 cancellation email, then notified that the ‘23 I ordered had too many constraints, plus a call from my ordering dealership that they didn’t have enough allocations to fulfill my order, I took action again to find a Lariat w/CP, and the lux pkg, which I found and bought on 10/26.

It took work. I took action and initiative, which you can do too.

2. If the Santa Cruz is appealing to you, and available, then end your misery and buy it. Keep in mind that they don’t offer a hybrid engine yet, and gas mileage isn’t all that great. It’s based off of a Tucson chassis. I had a 2019 Tucson, and it wasn’t the smoothest riding vehicle. Just be aware of that.

So, are you going to take action, or let Ford’s actions make you miserable? It’s up to you.

Did you only pay MSRP on all the Dealer purchase's ?

 

[GAP]

Ford is finally pissing me off. I am not upset by the things that Ford has little control of like chips and supplier delays, but I am concerned that they are doing little to meet what their customers want. For close to 2 years now they cannot build enough cars due to their manufacturing limitations. Only one plant shared with several different models. Could they not change over production in a second plant? Then Ford takes orders for 23 models and books more orders than they want to make. There are way more orders for hybris and XL so instead of trying to meet that demand, the customer can compromise from what they want, and Ford will now be happy to allow changes to engines and models. OK, so the order gets changed to a model and engine that Ford wants, and they look at the order in 8 months and do not build it because the customer had the nerve to order mud flaps, but Ford does not have mud flaps so instead of contacting the very patient customer the order can just get transferred to next year model.
Ford did a very good job identifying a new market and had great potential in dominating with small pick-ups but all they did was to tell Toyota, Ram, Hyundai, Chevy and all the rest to come on in we are showing the way to make money because we do not have the management commitment to build trucks and make happy customers. Could you imagine how many Mavericks would be on the road today if Ford would just have bult them, but I am seeing a lot of Sants Cruz in the area.

And don’t call the hybrid your standard motor if you can’t build 50%.

 

[Deleted member 5597]

Did you only pay MSRP on all the Dealer purchase's ?

MSRP on the first one, got enough for the trade ins for the next two to offset the market adjustment, as I got a market adjustment over what I paid for the XL and XLT.

 

[Starwatcher]

Ford left already and if every American in this country had to leave that supported another country as much as half the nation might have to leave. Remember many americans send parts of their paychecks to other countries for family members. Might want to think about all the countries from south of the border that come here for the cash and send it home as well...and then of course you have folks that don't like our Constitution and want to change it. Lastly the SC has 55% American and Canadian manufactured parts in it versus the Maverick at 26%. The SC was designed in the US couldn't tell you where the Maverick was designed. The SC is built in the US with and engine built in the US while the Maverick was built in Mexico...Seems like the SC has suported US and Candian workers more then Ford to me...from the design phase to outsourcing to actually build the SC

I like the design of the SC, but it is overpriced, doesn’t have a hybrid, and face it: Hyundai’s don’t last.

 

[Old Hickory Trojan]

What make you think that the Maverick wil

I like the design of the SC, but it is overpriced, doesn’t have a hybrid, and face it: Hyundai’s don’t last.

What makes you think the Maverick will last. At least the SC has a 10 year power train warranty as well as a 5 year bumper to bumper and a 3 year free maintenance service. Compare that to Maverick. Then you have the recalls where the Maverick has more and has been built one less year. Then you have Jim Farley telling a group of retired Ford Engineers that ford has the worse quality of any other manufacturer and it will take years to correct. Next look at the the cost for repair work for that lack of quality. Ford had $4B in 2021 and $4B in 2022. Most of any other manufacturer by a large margin. Let me add Ford has to payout $17B in lawsuits for pickup rollovers because of bad engineering.

As far as overpriced you are dead wrong. In order to come close to the standard features when I priced as close to comparable Maverick to my SEL AWD it came out the Maverick was $1k more expensive. Build one for yourself and compare it to an AWD SEL..

The only statement that you made that was accurate was that the SC doesn't have a Hybrid. As far as the hybrid not a whole lot of folks will be getting one.

 

[Timothyd]

Ford is finally pissing me off. I am not upset by the things that Ford has little control of like chips and supplier delays, but I am concerned that they are doing little to meet what their customers want. For close to 2 years now they cannot build enough cars due to their manufacturing limitations. Only one plant shared with several different models. Could they not change over production in a second plant? Then Ford takes orders for 23 models and books more orders than they want to make. There are way more orders for hybris and XL so instead of trying to meet that demand, the customer can compromise from what they want, and Ford will now be happy to allow changes to engines and models. OK, so the order gets changed to a model and engine that Ford wants, and they look at the order in 8 months and do not build it because the customer had the nerve to order mud flaps, but Ford does not have mud flaps so instead of contacting the very patient customer the order can just get transferred to next year model.
Ford did a very good job identifying a new market and had great potential in dominating with small pick-ups but all they did was to tell Toyota, Ram, Hyundai, Chevy and all the rest to come on in we are showing the way to make money because we do not have the management commitment to build trucks and make happy customers. Could you imagine how many Mavericks would be on the road today if Ford would just have bult them, but I am seeing a lot of Sants Cruz in the area.

I wonder if the Maverick is more than a new model? It might be a loss leader and they're just not that interested in building so many at this level. Perhaps it was done for the EPA to get the fleet average up. I know that if there was a dozen Mavericks on my dealer lot they'd be gone in a week. Lots of things well never know. Just wondering.

 

[Starwatcher]

What make you think that the Maverick wil

What makes you think the Maverick will last. At least the SC has a 10 year power train warranty as well as a 5 year bumper to bumper and a 3 year free maintenance service. Compare that to Maverick. Then you have the recalls where the Maverick has more and has been built one less year. Then you have Jim Farley telling a group of retired Ford Engineers that ford has the worse quality of any other manufacturer and it will take years to correct. Next look at the the cost for repair work for that lack of quality. Ford had $4B in 2021 and $4B in 2022. Most of any other manufacturer by a large margin. Let me add Ford has to payout $17B in lawsuits for pickup rollovers because of bad engineering.

As far as overpriced you are dead wrong. In order to come close to the standard features when I priced as close to comparable Maverick to my SEL AWD it came out the Maverick was $1k more expensive. Build one for yourself and compare it to an AWD SEL..

The only statement that you made that was accurate was that the SC doesn't have a Hybrid. As far as the hybrid not a whole lot of folks will be getting one.

Toss off the dice if the Mav will last. Hyundai history is the day the warranty is up, the drive train dies. Low resale value for them in general.

Sponsored