Trying to figure my order status

[Bruno]

I went to Ken Stopel Ford in Kerrville Texas on August 28 and placed an order for a XL Maverick, eco boost, FWD, towing package. I gave a $500 deposit. A few weeks later I had to update my order to AWD as Ford changed the specs for the tow package (free upgrade, allegedly). I have never received any communication from Ford acknowledging my order. Is this normal? Thanks!

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[Big_T]

Some people have reported never getting update emails from Ford. Just give them a call and ask for the status of your order. You will need the order number from your sales contract.

 

[The Weatherman]

Very. A lot of us here have gotten nothing or very spotty notices from Ford.

You should work through your dealership for the most updated information.

 

[James St. Patrick]

Did the dealer provide a revised DORA? Did you receive a confirmation email from FORD, with your original build order?

 

[SgtLip]

I've made around 4-5 changes since placing my original order. EVERY time I have been provided with a revised DORA and was asked to check it to make sure everything was correct. So you should have received a revised DORA.

Having said that, since that was a Ford call, I'm not sure if the Dealer was responsible inputting that into the system. Regardless, I would do as previously suggested, call your Dealer and talk to them about it.

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