I ordered the straps from them on the 12th of Feb, they shipped 10 days later then bounced around Florida, then California and continue to sit there. Im going to contact them soon and hope they either refund me or expedite a new order. I would love to be able to compare them to the Amazon ones I purchased last week thursday and already have installed 4 days later. I ordered the set from RAD for my roof rails and the Amazon set for my hitch tent. I ordered another Amazon set since they were cheaper to use inside my truck. They should be here tomorrow.